Addison Heights Health and Rehabilitation Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 45 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (31 vs median 8.0)
- High staff turnover (64%)
- High RN turnover (86%)
Bottom 25% in OH · Critically understaffed (RN) · Above average staffing · Below chain average · No penalties on record · Special Focus Facility (CMS)
What this means for your family
While some families report positive experiences with specific staff members, the overwhelming pattern of recent reviews indicates severe issues with hygiene, medication management, and communication. We strongly advise against this facility unless you can personally verify current staffing levels and cleanliness standards during an unannounced visit.
Google Reviews
Google Reviews
45 reviews on Google“Addison Heights Health and Rehabilitation Center faces severe, recurring criticism regarding basic hygiene, patient neglect, and communication failures. While a small number of reviewers praise specific staff members or the memory care team, the majority of recent feedback describes a facility struggling with cleanliness, medication errors, and a lack of responsiveness to family inquiries.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated memory care staff
- Occasional individual staff members noted as caring
- Home-like atmosphere (cited in some positive reviews)
Concerns
- Chronic failure to answer phones (mentioned by 9 reviewers)
- Poor hygiene and cleanliness (soiled linens, odors, trash) (mentioned by 7 reviewers)
- Neglect of basic patient needs (medication, showers, diet) (mentioned by 6 reviewers)
- High staff turnover and poor management (mentioned by 4 reviewers)
- Missing personal belongings (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 54 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the dedicated memory care staff here; could you tell us more about how they support residents with specialized needs?
- 2With the recent changes in state inspections, what specific steps is the facility taking to improve cleanliness and hygiene standards in the resident rooms?
- 3How does the nursing team ensure that medication schedules and daily personal care, like showers, are consistently managed for every resident?
- 4What is the best way for our family to stay in regular contact with the care team, and how do you ensure important updates are communicated to us promptly?
- 5Could you describe the daily activity calendar and how you ensure residents stay engaged with social events?
- 6How does the facility handle medical emergencies or urgent changes in a resident's health during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The staff that works back in memory care are phenomenal. They are a strong team that takes care of the patients and work together! Now the administration team that's up front starting with the DON(Mandy Johnson) she is unprofessional, not a team player, manipulative and FAKE!”
“My dad was a resident there and every day that I have visited his sheets were absolutely filthy. He was urinating through his brief and instead of changing him more often they were putting extra blankets down wich gave him sores on his behind.”
“Doesn't always have adequate staff and so doesn't answer patient calls. Refuses to give patient their test results to share with other care providers. Only checks blood sugar and pressure when patient requests, if they can get someone to answer the call.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Addison Heights has a concerning pattern of repeated complaint-triggered deficiencies, with nearly half (48 of 102) stemming from family reports. The facility shows persistent issues with maintaining a clean, safe environment, medication management, and infection control across multiple surveys. While deficiencies are reportedly corrected, the recurring nature—particularly cleanliness violations appearing in seven separate complaint investigations—suggests ongoing operational challenges that families should carefully evaluate before considering placement.
Feb 18, 2026Complaint4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 22, 2026Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 22, 2025Complaint7
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Oct 14, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 15, 2025Routine23
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Sep 15, 2025Complaint6
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Ownership & Operations
Who Operates This Facility
Addison Heights Health and Rehabilitation Center
for profit
Chain Affiliation
Aom Healthcare
20 facilities nationwide
Chain avg rating: 2.6/5 · Rank 10 of 20
Ownership & Management
Owners
Serenity Equity Holdings LLC
Owner · Organization
Zw Aom Re LLC
Owner · Organization
Goldstein, Jeffrey
Owner
Sherman, Alexander
Owner
Sherman, Samuel
Owner
Horowitz, Zaleman
Owner (parent company)
Wagschal, Zalman
Owner (parent company)
Weinberger, David
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit addisonheights.com
Medicare data downloads
Original nursing home datasets
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