Elizabeth Scott Community
Strong Medicare quality ratings; families often praise effective physical therapy department. Still worth an in-person visit.
based on 30 Google reviews
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What this means for your family
While Elizabeth Scott Community has a strong reputation for physical therapy and a clean environment, the recent reports of neglect and poor communication are concerning. I strongly recommend that you visit unannounced, specifically on a weekend, and ask management how they handle medical emergencies and transitions between levels of care to ensure your loved one's safety.
Google Reviews
Google Reviews
30 reviews on Google“Elizabeth Scott Community receives polarized feedback, with some families praising the facility as a clean, family-owned environment with excellent physical therapy, while others report serious lapses in basic patient care and communication. Critical reviews highlight concerns regarding hygiene, responsiveness, and the quality of care for residents transitioning to Medicaid or those with complex medical needs. Prospective families should be aware of these inconsistencies in care standards between different wings and levels of service.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy department
- Clean and well-maintained facility
- Active involvement of family owners
- Professional and supportive staff (in specific cases)
Concerns
- Neglect of basic hygiene and patient care (mentioned by 3 reviewers)
- Lack of transparency and poor communication regarding medical incidents (mentioned by 2 reviewers)
- Inconsistent staffing or therapy availability on weekends (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It's wonderful to see how involved the owners are in the daily operations; how often do they walk the halls to check in with residents and families?
- 2We've heard great things about your physical therapy department; could you tell us more about how the therapy schedule works, especially on the weekends?
- 3What is the process for keeping families updated if there is a change in a resident's medical condition or an unexpected incident occurs?
- 4How do you ensure that medication management and daily hygiene routines remain consistent and attentive for every resident throughout every shift?
- 5Could you describe the dining experience here and how much input residents have regarding their meal options and nutrition?
- 6What kind of social activities or special events do you have planned to keep the residents engaged and connected with the community?
Personalized based on this facility's data
Key Review Excerpts
“The therapists greeted me by name each time I entered the room. They were very knowledgeable, supportive, and always had an encouraging word for me.”
“My grandma was at Elizabeth Scott. She was treated with disrespect. When I explained to the kitchen worker. She cannot eat chicken. He had an attitude. Then came back with a plate of food and just dropped it in front of her.”
“My 92 year old mother went to Elizabeth Scott for rehab following surgery related to a fall, then returned back to Elizabeth Scott after a second fall. My husband and I were very happy with her care. ALL of the staff: nurses, nursing assistants, dietary, social worker, the person in the business office, all were caring, professional and supportive.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Elizabeth Scott Community shows recurring deficiencies in fire safety systems, infection control, and resident care across multiple surveys, with all violations reportedly corrected by the facility. The most recent 2024 inspection found issues with smoke barriers, sprinkler systems, infection prevention protocols, and treatment care standards. One family filed a complaint in 2023 regarding resident protection from abuse, which was resolved. While deficiencies span several years, the facility has provided correction dates for all violations.
Sep 12, 2024Routine9
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Sep 21, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 10, 2022Routine4
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 13, 2019Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Ownership & Operations
Who Operates This Facility
Elizabeth Scott Community
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit lifeatheritage.org
Medicare data downloads
Original nursing home datasets
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