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Strong Medicare quality ratings; public reviewers often praise effective physical therapy department. Still worth an in-person visit.
based on 31 Google reviews
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Elizabeth Scott Community has a strong overall Medicare rating. Public reviewers frequently mention: effective physical therapy department and clean and well-maintained facility. Review the component ratings and current source records before deciding.
Elizabeth Scott Community receives polarized feedback, with some families praising the facility as a clean, family-owned environment with excellent physical therapy, while others report serious lapses in basic patient care and communication. Critical reviews highlight concerns regarding hygiene, responsiveness, and the quality of care for residents transitioning to Medicaid or those with complex medical needs. Prospective families should be aware of these inconsistencies in care standards between different wings and levels of service.
Quality Themes
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Concerns
Rating Trends
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Distribution · 34 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“The therapists greeted me by name each time I entered the room. They were very knowledgeable, supportive, and always had an encouraging word for me.”
“My grandma was at Elizabeth Scott. She was treated with disrespect. When I explained to the kitchen worker. She cannot eat chicken. He had an attitude. Then came back with a plate of food and just dropped it in front of her.”
“My 92 year old mother went to Elizabeth Scott for rehab following surgery related to a fall, then returned back to Elizabeth Scott after a second fall. My husband and I were very happy with her care. ALL of the staff: nurses, nursing assistants, dietary, social worker, the person in the business office, all were caring, professional and supportive.”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
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5
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Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Elizabeth Scott Community shows recurring deficiencies in fire safety systems, infection control, and resident care across multiple surveys, with all violations reportedly corrected by the facility. The most recent 2024 inspection found issues with smoke barriers, sprinkler systems, infection prevention protocols, and treatment care standards. One family filed a complaint in 2023 regarding resident protection from abuse, which was resolved. While deficiencies span several years, the facility has provided correction dates for all violations.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Elizabeth Scott Community
for profit
Owners
Undisclosed
Ownership Data Not Available · Organization
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