See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid

Dunmore Health Care Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1000 Mill Street, Dunmore, PA 1851292 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 57 Google reviews

5
4
3
2
1
Dunmore Health Care Center Nursing Home in Dunmore, PA — Street View
Street View

Watch Dunmore Health Care Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

While many families report excellent experiences with the nursing and therapy teams, the facility has a history of significant administrative and billing communication failures. We strongly recommend getting all financial and care-plan expectations in writing and verifying staffing ratios during your tour to ensure your loved one's needs will be met.

Google Reviews

Google Reviews

57 reviews on Google
Dunmore Health Care Center receives highly polarized feedback, with many families praising the facility for its cleanliness, engaging activities, and dedicated nursing staff. However, a significant number of reviewers report serious concerns regarding administrative communication, billing transparency, and inconsistent staffing levels that impact patient safety and care quality.

Quality Themes

Tap a score for details
Food5.0Staff6.0Clean9.0Activities9.0Meds5.0MemoryN/AComms2.0Value3.0

Strengths

  • Clean, well-maintained facility
  • Engaging and varied activity programs
  • Effective physical and occupational therapy
  • Warm and attentive nursing staff

Concerns

  • Poor administrative communication and unresponsive management (mentioned by 7 reviewers)
  • Understaffing leading to slow call-bell response times (mentioned by 4 reviewers)
  • Billing and financial department issues (mentioned by 4 reviewers)
  • Inconsistent quality of care and neglect (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'17(1)'19(9)'21(2)'23(4)'25(14)'26(4)

Distribution · 62 analyzed

5
40
4
4
3
2
2
1
1
15

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed you have a very active social calendar; could you walk me through a typical day for a resident and how you encourage participation in those programs?
  • 2Given the importance of clear communication, what is the standard process for families to receive updates on their loved one's care, and who is the primary point of contact for administrative or billing questions?
  • 3I see that you are quite active in responding to feedback online; how does that culture of responsiveness translate to your daily interactions with families when they have concerns?
  • 4With the current staffing levels, what is your protocol for managing call-bell response times to ensure residents receive timely assistance?
  • 5How do you address the inconsistencies in care that sometimes arise, and what steps are taken to ensure every resident receives a high standard of attention regardless of the shift?
  • 6In the event of a medical emergency, what is your specific process for stabilizing a resident and notifying the family during off-hours?

Personalized based on this facility's data


Key Review Excerpts

My mom Pat has been living at Dunmore health care for a little over 2 years now. To say she is very content is an understatement, she is busy everyday with either bingo, crafts, gardening, crocheting etc….

Long-term resident's family · 2024★★★★★

The facility was always very clean and I never detected foul odors that are so common in other nursing homes. All of the staff is fantastic, Pam, Sierra, Rachel and others.

Long-term resident's family · 2024★★★★★

There seems to be no communication in this building. I wait forever for answers to questions. I have had loved ones in some of your other buildings and did not have this experience.

Rehab patient · 2020☆☆☆☆
Source: 57 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.57hrs
76%
Registered nurses for medical care
Total Nursing
3.42hrs
83%
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
23%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

7

measures

Worse Than Avg

9

measures

Mixed Results

1

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility50.3%
Worse than Avg
Here
50.3%
US
93.4%
PA
87.1%
Lackawanna
89.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility82.9%
Worse than Avg
Here
82.9%
US
95.5%
PA
93.5%
Lackawanna
94.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility31.8%
Worse than Avg
Here
31.8%
US
19.5%
PA
19.9%
Lackawanna
21.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.8%
Better than Avg
Here
1.8%
US
12.1%
PA
8.3%
Lackawanna
4.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility11.3%
Better than Avg
Here
11.3%
US
15.3%
PA
18.4%
Lackawanna
16.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility22.0%
Mixed vs Avgs
Here
22.0%
US
19.4%
PA
26.0%
Lackawanna
27.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility10.7%
Worse than Avg
Here
10.7%
US
81.8%
PA
69.2%
Lackawanna
73.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility18.5%
Worse than Avg
Here
18.5%
US
79.7%
PA
68.7%
Lackawanna
74.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
1.6%
PA
1.4%
Lackawanna
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
1penalties
Near state avg (10.1)
7 complaint-triggered
$12,048 in fines

Families have filed complaints that led to 7 deficiencies, indicating ongoing concerns about this facility's care quality. The most recurring problems involve treatment and care delivery, accident prevention and safety hazards, and medication management issues. While the facility reports corrections for most violations, the pattern of complaints suggests persistent quality issues, with deficiencies found across multiple recent surveys including concerns about nursing staffing, resident dignity, and safety oversight.

Dec 3, 2025Routine
6
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Jan 24, 2025Complaint
1
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Dec 12, 2024Routine
17
0688Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0744Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0865Potential for harm · PatternCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Minimal · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

May 29, 2024Complaint
2
0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Feb 21, 2024Complaint
4
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Jan 19, 2024Routine
9
0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0602Potential for harm · PatternResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Federal Penalties

Fine

Jan 19, 2024

$12,048

Ownership & Operations

Who Operates This Facility

Owner / Operator

Dunmore Health Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Saber Healthcare Group

Chain Size

126 facilities nationwide

Chain avg rating: 3.0/5 · Rank 46 of 125

Ownership & Management

Owners

Saber Pa Holdings, LLC

Owner · Organization

100%

Key personnel

Ohio Pennsyslvania Property LLC5% or Greater Mortgage InterestNicoluzakis, GregoryManaging Control - Governing BodyVolpe, BenjaminManaging Control - Governing BodyVolpe, BenjaminOfficer / DirectorWeisberg, WilliamOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call