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Strong Medicare quality ratings; public reviewers often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.
based on 87 Google reviews
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O'neill Healthcare Lakewood has a strong overall Medicare rating. Public reviewers frequently mention: highly effective physical and occupational therapy teams and compassionate and attentive nursing aides. Review the component ratings and current source records before deciding.
O'Neill Healthcare Lakewood presents a polarized experience, with many families praising the therapy and nursing staff for their compassion and professionalism during rehab stays. However, significant concerns persist regarding chronic understaffing, particularly in long-term care, leading to reports of delayed call-light responses, poor hygiene management, and inconsistent communication from management.
Quality Themes
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Concerns
Rating Trends
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Distribution · 90 analyzed
Personalized based on this facility's data
Key Review Excerpts
“Husband was admitted two days ago for rehab after abdominal surgery to gain his strength back, THE THERAPY PEOPLE ARE FANTASTIC. The stnas are great, overworked though as they are short staffed, but they are attentive.”
“The skilled part is good. The long term care is disturbingly understaffed. My girlfriends mom has been found, more often then not, in pants so filled with urine and feces, that it soaked her pants to the knees and half way up her back.”
“My mom recently completed her stay at O'Neil Lakewood, and I can’t say enough about the kindness and care she received. From the moment she arrived, the staff made her feel safe, supported, and truly seen.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
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measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows a concerning pattern of family complaints leading to 10 investigations, with recurring issues in quality of care, resident rights, and safety supervision. Problems include inadequate treatment, poor communication with families, accident prevention failures, and assessment issues. While all deficiencies were reportedly corrected, the persistent nature of care problems and ongoing family reports through 2025 suggest systemic challenges that families should carefully evaluate before considering this facility.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
O'neill Healthcare Lakewood
for profit
O'neill Healthcare
6 facilities nationwide
Chain avg rating: 3.8/5 · Rank 5 of 6
Owners
Carlow LLC
Owner · Organization
Oneill, Deborah
Owner (parent company)
Oneill, John
Owner (parent company)
Ziska, Doreen
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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