O'neill Healthcare Lakewood
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.
based on 86 Google reviews
Watch O'neill Healthcare Lakewood
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility is highly regarded for its short-term rehabilitation therapy, which consistently receives praise for professionalism and effectiveness. However, families considering long-term placement should be aware of recurring reports of severe understaffing and hygiene concerns; we strongly recommend visiting during off-hours and asking specifically about the staff-to-resident ratio on the long-term care floors.
Google Reviews
Google Reviews
86 reviews on Google“O'Neill Healthcare Lakewood presents a polarized experience, with many families praising the therapy and nursing staff for their compassion and professionalism during rehab stays. However, significant concerns persist regarding chronic understaffing, particularly in long-term care, leading to reports of delayed call-light responses, poor hygiene management, and inconsistent communication from management.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Compassionate and attentive nursing aides
- Warm, home-like atmosphere
- Strong administrative support for rehab patients
Concerns
- Severe understaffing leading to long wait times for call lights (mentioned by 11 reviewers)
- Poor hygiene and lack of assistance with toileting/bathing (mentioned by 7 reviewers)
- Poor food quality, cold meals, and failure to follow dietary restrictions (mentioned by 5 reviewers)
- Disorganized management and lack of communication with families (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 89 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what is your facility's protocol for responding to call lights and ensuring residents receive timely assistance with daily needs like toileting and hygiene?
- 2I understand that physical and occupational therapy are strong points here; how do you coordinate those sessions with the nursing staff to ensure consistent care throughout the day?
- 3Could you walk me through how your team handles dietary requirements and ensures that meals are served at the appropriate temperature and meet specific nutritional needs?
- 4What steps are you taking to improve communication with families, and what is the best way for us to stay updated on our loved one's daily well-being and medication management?
- 5I noticed the facility has a home-like atmosphere; what specific activities or social events are currently being offered to keep residents engaged and active?
- 6How does your nursing team manage medical emergencies or sudden changes in a resident's health status, especially during evening or weekend hours?
Personalized based on this facility's data
Key Review Excerpts
“Husband was admitted two days ago for rehab after abdominal surgery to gain his strength back, THE THERAPY PEOPLE ARE FANTASTIC. The stnas are great, overworked though as they are short staffed, but they are attentive.”
“The skilled part is good. The long term care is disturbingly understaffed. My girlfriends mom has been found, more often then not, in pants so filled with urine and feces, that it soaked her pants to the knees and half way up her back.”
“My mom recently completed her stay at O'Neil Lakewood, and I can’t say enough about the kindness and care she received. From the moment she arrived, the staff made her feel safe, supported, and truly seen.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of family complaints leading to 10 investigations, with recurring issues in quality of care, resident rights, and safety supervision. Problems include inadequate treatment, poor communication with families, accident prevention failures, and assessment issues. While all deficiencies were reportedly corrected, the persistent nature of care problems and ongoing family reports through 2025 suggest systemic challenges that families should carefully evaluate before considering this facility.
Feb 18, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 7, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 27, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
May 14, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
May 29, 2024Complaint4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Feb 2, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Ownership & Operations
Who Operates This Facility
O'neill Healthcare Lakewood
for profit
Chain Affiliation
O'neill Healthcare
6 facilities nationwide
Chain avg rating: 3.8/5 · Rank 5 of 6
Ownership & Management
Owners
Carlow LLC
Owner · Organization
Oneill, Deborah
Owner (parent company)
Oneill, John
Owner (parent company)
Ziska, Doreen
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
86 reviews from families & visitors
Official Website
Visit oneillhc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Eliza Jennings Home
1.5 miNursing Home · Cleveland, OH
St Augustine Manor
2.6 miNursing Home · Cleveland, OH
Franklin Plaza Extended Care
3.9 miNursing Home · Cleveland, OH
Welsh Home the
4.3 miNursing Home · Rocky River, OH
Aristos Nursing and Rehabilitation
4.4 miNursing Home · Cleveland, OH
Avenue at Brooklyn
4.8 miNursing Home · Brooklyn, OH