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Strong Medicare quality ratings; public reviewers often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 56 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
East Bank Center, LLC has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: highly effective physical and occupational therapy and warm, attentive nursing and cna staff. Review the component ratings and current source records before deciding.
East Bank Center receives highly polarized feedback, with many reviewers praising the therapy team and nursing staff for their compassionate, effective rehabilitation care. However, a significant number of families report serious concerns regarding inconsistent communication, slow response times to call lights, and medication management errors. While many patients describe the facility as a 'second family,' others have reported distressing experiences involving neglect and administrative failures.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
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Distribution · 56 analyzed
Personalized based on this facility's data
Key Review Excerpts
“The weekly nurses were very good and Mom was taken good care of ! The weekend nurses for the most tried but were short handed ! The food was very good ! Don't expect to be filled in on how your loved ones are doing or getting any updates on them like they tell you they will be doing !”
“The CNA's (Vannessa, Diamond, Jade, Brielle, and NYESHA, aka Nye, who demonstrated regard for my husband and I. The Nursing staff is up to date w/ Pharmacology and drug interactions. Meghan, Scott, and particularly AMBER is terriffIc.”
“They tried to give her the wrong persons meds, many times they tried to give her substitute meds because they didnt have her correct meds. Many days they skipped PT or even having her dress. Call lights went forever on weekends unanswered.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has concerning safety issues with 49 deficiencies across 9 surveys, including 10 complaints filed by families. The most recurring problems involve fire safety systems (sprinklers, alarms, exits), infection control appearing multiple times, and medication management issues. While all deficiencies show correction dates, the persistent pattern of fire safety violations and complaints about basic care standards like nutrition and wound care suggests ongoing operational challenges that families should carefully consider.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Federal Penalties
Payment Denial
Aug 3, 2023
5-day denial
East Bank Center, LLC
for profit
Owners
Advanced Management Company
Owner · Organization
Palazzo, James
Owner (parent company)
Dale, James
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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Google Reviews
56 reviews from families & visitors
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