East Bank Center, LLC
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 58 Google reviews
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What this means for your family
While East Bank Center is frequently praised for its effective physical therapy and friendly staff, there is a recurring pattern of communication failures and slow response times to patient needs. If you choose this facility, we strongly recommend establishing a clear, documented communication plan with the nursing supervisor and visiting frequently during weekends to ensure your loved one's needs are being met.
Google Reviews
Google Reviews
58 reviews on Google“East Bank Center receives highly polarized feedback, with many reviewers praising the therapy team and nursing staff for their compassionate, effective rehabilitation care. However, a significant number of families report serious concerns regarding inconsistent communication, slow response times to call lights, and medication management errors. While many patients describe the facility as a 'second family,' others have reported distressing experiences involving neglect and administrative failures.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Warm, attentive nursing and CNA staff
- High-quality, varied food options
- Clean and well-maintained facility
Concerns
- Slow or unresponsive call light system (mentioned by 4 reviewers)
- Poor communication with families regarding patient status (mentioned by 3 reviewers)
- Medication management errors and administration issues (mentioned by 2 reviewers)
- Understaffing, particularly on weekends (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 56 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has a strong reputation for physical and occupational therapy; how do you integrate those sessions into a resident's daily routine?
- 2Could you walk me through your current process for relaying updates to families, and what is the best way for us to stay informed about our loved one's daily status?
- 3We understand that call lights are essential for peace of mind; what is your protocol for ensuring residents receive timely assistance when they need it?
- 4With medication management being such a critical part of care, what systems do you have in place to ensure accuracy and safety during administration?
- 5How does your staffing level shift on weekends, and what steps do you take to ensure residents continue to receive the same level of attention during those times?
- 6What kind of social activities or events do you have planned to help residents feel connected and engaged with the rest of the community?
Personalized based on this facility's data
Key Review Excerpts
“The weekly nurses were very good and Mom was taken good care of ! The weekend nurses for the most tried but were short handed ! The food was very good ! Don't expect to be filled in on how your loved ones are doing or getting any updates on them like they tell you they will be doing !”
“The CNA's (Vannessa, Diamond, Jade, Brielle, and NYESHA, aka Nye, who demonstrated regard for my husband and I. The Nursing staff is up to date w/ Pharmacology and drug interactions. Meghan, Scott, and particularly AMBER is terriffIc.”
“They tried to give her the wrong persons meds, many times they tried to give her substitute meds because they didnt have her correct meds. Many days they skipped PT or even having her dress. Call lights went forever on weekends unanswered.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning safety issues with 49 deficiencies across 9 surveys, including 10 complaints filed by families. The most recurring problems involve fire safety systems (sprinklers, alarms, exits), infection control appearing multiple times, and medication management issues. While all deficiencies show correction dates, the persistent pattern of fire safety violations and complaints about basic care standards like nutrition and wound care suggests ongoing operational challenges that families should carefully consider.
Mar 17, 2026Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jul 24, 2025Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 26, 2025Complaint2
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Apr 3, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Jan 9, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Oct 22, 2024Complaint3
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Federal Penalties
Payment Denial
Aug 3, 2023
5-day denial
Ownership & Operations
Who Operates This Facility
East Bank Center, LLC
for profit
Ownership & Management
Owners
Advanced Management Company
Owner · Organization
Palazzo, James
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
58 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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