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Nursing HomeMedicaid

Willows Health Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

4054 Albright Lane, Rockford, IL 6110350 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
5.0/5

based on 1 Google review

Willows Health Center Nursing Home in Rockford, IL — Street View
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What this means for your family

Willows Health Center falls in the middle range of Medicare quality ratings. This means baseline standards are met, but there is room for improvement. A personal tour and conversation with current residents' families will give you the best picture of daily life here.

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.83hrs
OK
Registered nurses for medical care
Total Nursing
3.84hrs
94%
All nurses + aides combined

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 14 measures

Medicare Rating
4/ 5
Better Than Avg

7

measures

Worse Than Avg

5

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
IL
52.5%
Winnebago
16.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility34.1%
Worse than Avg
Here
34.1%
US
19.4%
IL
21.1%
Winnebago
24.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility26.9%
Worse than Avg
Here
26.9%
US
19.5%
IL
18.3%
Winnebago
18.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility88.5%
Worse than Avg
Here
88.5%
US
93.4%
IL
90.0%
Winnebago
95.8%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility1.8%
Better than Avg
Here
1.8%
US
4.9%
IL
5.0%
Winnebago
6.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility12.5%
Better than Avg
Here
12.5%
US
14.4%
IL
14.2%
Winnebago
16.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility34.4%
Worse than Avg
Here
34.4%
US
79.7%
IL
63.1%
Winnebago
82.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility86.2%
Mixed vs Avgs
Here
86.2%
US
81.8%
IL
69.0%
Winnebago
87.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
IL
2.4%
Winnebago
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
2penalties
Near state avg (12.0)
7 complaint-triggered
$12,909 in fines

This facility shows persistent problems with medication management, fire safety systems, and pressure ulcer care across multiple surveys through 2024, with families filing complaints about resident protection and medication errors. While all deficiencies report correction dates, the recurring nature of issues particularly around medication safety and building systems suggests ongoing operational challenges that warrant careful consideration during your visit.

Jan 26, 2026Complaint
1
0839Potential for harm · WidespreadCorrected

Administration Deficiencies

Employ staff that are licensed, certified, or registered in accordance with state laws.

Dec 16, 2025Complaint
1
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Nov 25, 2025Routine
9
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Nov 15, 2025Complaint
2
0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Jan 28, 2025Complaint
2
0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Sep 24, 2024Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Federal Penalties

Payment Denial

Nov 15, 2025

15-day denial

Fine

Dec 11, 2023

$12,909

Ownership & Operations

Who Operates This Facility

Owner / Operator

Willows Health Center

Organization Type

nonprofit

Ownership & Management

Key personnel

Salinas, FrancesW-2 Managing EmployeeDittmer, HelenOfficer / DirectorDittmer, HelenOfficer / DirectorNelson, BrettOfficer / DirectorSalinas, FrancesOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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