Amberwood Care Centre
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 50 Google reviews
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What this means for your family
While Amberwood has a dedicated team for memory care and rehab, the facility suffers from significant, recurring issues with staff responsiveness and basic hygiene. Families should conduct an unannounced visit to inspect the cleanliness of common areas and observe staff-to-resident interactions before committing to this facility.
Google Reviews
Google Reviews
50 reviews on Google“Amberwood Care Centre receives highly polarized feedback, with some families praising the dedicated, family-like atmosphere and successful rehab outcomes, while others report severe neglect and poor facility maintenance. Recurring criticisms focus on slow call-light response times, unprofessional staff behavior, and poor food quality. Prospective families should be aware of significant inconsistencies in care standards and facility cleanliness.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate, long-term care staff
- Successful physical therapy and rehab outcomes
- Active, engaging resident activities
- Family-oriented atmosphere
Concerns
- Slow or non-existent response to call lights (mentioned by 5 reviewers)
- Unprofessional, rude, or dismissive staff behavior (mentioned by 7 reviewers)
- Poor food quality and limited mealtime flexibility (mentioned by 6 reviewers)
- Facility cleanliness and maintenance issues (e.g., broken equipment, odors) (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 120 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels are a primary focus for your team, what specific protocols are in place to ensure call lights are answered promptly and residents receive timely assistance?
- 2I’ve read positive things about your activity program; could you walk me through a typical week of events and how you encourage residents to participate?
- 3We understand that dining is an important part of daily life; how do you manage mealtime flexibility and ensure that the food quality meets the nutritional and personal preferences of the residents?
- 4Could you explain the process for how your team handles medical emergencies or urgent health changes, especially during evening or weekend hours?
- 5How does your leadership team foster a professional and supportive environment for staff to ensure that every resident and family member feels heard and respected?
- 6With the facility being home to 135 residents, what is your daily routine for maintaining cleanliness and addressing maintenance needs in both common areas and private rooms?
Personalized based on this facility's data
Key Review Excerpts
“My dad had been on the Alzheimer’s unit for over 2 years now, and we are so happy with the care he has received. The staff are kind and there are always lots of them around.”
“The staff was very friendly and she did amazing in physical therapy. The administration was helpful with all questions and took what was a stressful time and made it very easy.”
“They left my Dad’s catheter bag on the bed three times in one week most people know that’s a big no-no left him in positions for hours and he wasn’t able to turn over on his own.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaints triggering inspections that revealed ongoing problems with basic care quality, medication management, and food safety. The facility shows a concerning pattern of repeated deficiencies across surveys, with issues in accident prevention, resident rights, and pharmaceutical services persisting over time. While all violations have correction dates, the frequency of complaint-driven inspections suggests underlying care concerns that families should investigate thoroughly during visits.
Feb 25, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 27, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Jul 3, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jul 1, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
May 14, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 10, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Amberwood Care Centre
for profit
Chain Affiliation
Citadel Healthcare
13 facilities nationwide
Chain avg rating: 3.1/5 · Rank 2 of 13
Ownership & Management
Owners
Todd Stern 2015 Trust
Owner · Organization
Stern, Todd
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
50 reviews from families & visitors
Official Website
Visit amberwoodcarecentre.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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