Nursing HomeMedicaid

Amberwood Care Centre

A middle-range Medicare rating. Review each component and visit in person before deciding.

2313 North Rockton Avenue, Rockford, IL 61103|135 beds|Licensed & active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

3.1/5

based on 52 Google reviews

(815) 964-2200 Directions Website

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Low staffing rating (1/5 stars)

No Medicare penalties on record · Staff turnover reported at 28%

Source: Medicare data

What this means for your family

Amberwood Care Centre has a middle-range Medicare overall rating. Strengths include compassionate, long-term care staff. Some reviewers note concerns about slow or non-existent response to call lights (mentioned by 5 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.

Google Reviews

122 public Google reviews available

Amberwood Care Centre receives highly polarized feedback, with some families praising the dedicated, family-like atmosphere and successful rehab outcomes, while others report severe neglect and poor facility maintenance. Recurring criticisms focus on slow call-light response times, unprofessional staff behavior, and poor food quality. Prospective families should be aware of significant inconsistencies in care standards and facility cleanliness.

Quality Themes

Tap a score for details

Strengths

Compassionate, long-term care staff
Successful physical therapy and rehab outcomes
Active, engaging resident activities
Family-oriented atmosphere

Concerns

Slow or non-existent response to call lights (mentioned by 5 reviewers)
Unprofessional, rude, or dismissive staff behavior (mentioned by 7 reviewers)
Poor food quality and limited mealtime flexibility (mentioned by 6 reviewers)
Facility cleanliness and maintenance issues (e.g., broken equipment, odors) (mentioned by 6 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 122 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given that staffing levels are a primary focus for your team, what specific protocols are in place to ensure call lights are answered promptly and residents receive timely assistance?
2I’ve read positive things about your activity program; could you walk me through a typical week of events and how you encourage residents to participate?
3We understand that dining is an important part of daily life; how do you manage mealtime flexibility and ensure that the food quality meets the nutritional and personal preferences of the residents?
4Could you explain the process for how your team handles medical emergencies or urgent health changes, especially during evening or weekend hours?
5How does your leadership team foster a professional and supportive environment for staff to ensure that every resident and family member feels heard and respected?
6With the facility being home to 135 residents, what is your daily routine for maintaining cleanliness and addressing maintenance needs in both common areas and private rooms?

Personalized based on this facility's data

Key Review Excerpts

“My dad had been on the Alzheimer’s unit for over 2 years now, and we are so happy with the care he has received. The staff are kind and there are always lots of them around.”

Memory care family member · 2024★★★★★

“The staff was very friendly and she did amazing in physical therapy. The administration was helpful with all questions and took what was a stressful time and made it very easy.”

Rehab patient's family · 2022★★★★★

“They left my Dad’s catheter bag on the bed three times in one week most people know that’s a big no-no left him in positions for hours and he wasn’t able to turn over on his own.”

Long-term resident's family · 2026★☆☆☆☆

Source: 122 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.37hrs

49%

Registered nurses for medical care

Total Nursing

3.23hrs

79%

All nurses + aides combined

Staff Turnover

28%

Lower is better (< 30% = good)

RN Turnover

23%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility88.0%

Worse than Avg

Here

88.0%

12.8%

54.2%

Winnebago

34.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on antipsychotic medication

↓ Lower is better

This Facility32.4%

Worse than Avg

Here

32.4%

15.4%

21.7%

Winnebago

25.6%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.5%

90.3%

Winnebago

93.6%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility13.2%

Better than Avg

Here

13.2%

19.0%

20.6%

Winnebago

21.9%

Residents needing more daily help over time

↓ Lower is better

This Facility6.9%

Better than Avg

Here

6.9%

13.9%

13.4%

Winnebago

15.3%

Residents whose walking got worse

↓ Lower is better

This Facility6.0%

Better than Avg

Here

6.0%

14.1%

14.3%

Winnebago

14.0%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

82.0%

69.7%

Winnebago

80.0%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility62.5%

Worse than Avg

Here

62.5%

79.8%

63.1%

Winnebago

68.5%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.7%

Better than Avg

Here

0.7%

1.6%

2.2%

Winnebago

2.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

47findings in history

Latest survey: 11 · near IL avg (12.0)

12 complaint-triggered findings

Multiple families have filed complaints triggering inspections that revealed ongoing problems with basic care quality, medication management, and food safety. The facility shows a concerning pattern of repeated deficiencies across surveys, with issues in accident prevention, resident rights, and pharmaceutical services persisting over time. While all violations have correction dates, the frequency of complaint-driven inspections suggests underlying care concerns that families should investigate thoroughly during visits.

Feb 25, 2026Complaint1 finding

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Oct 27, 2025Complaint1 finding

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

Jul 3, 2025Complaint1 finding

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Jul 1, 2025Complaint1 finding

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

May 14, 2025Complaint1 finding

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Jan 10, 2025Complaint1 finding

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Amberwood Care Centre

Organization Type

for profit

Chain Affiliation

Chain Name

Citadel Healthcare

Chain Size

14 facilities nationwide

Chain avg rating: 3.1/5 · Rank 2 of 13

Ownership & Management

Owners

Todd Stern 2015 Trust

Owner · Organization

10%

Stern, Todd

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Graf, MarcellaManagerLabak, SandraManagerLogan, JulieManagerRipstein, KennethManagerGraf, MarcellaAdp of the Snf

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(815) 964-2200

amberwoodcarecentre.com

2313 North Rockton Avenue

Rockford, IL 61103

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

52 reviews from families & visitors

Official Website

Visit amberwoodcarecentre.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.