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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 187 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 40% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. The latest standard survey recorded 17 findings, above the TX average of 9.1. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Families often praise the facility for its clean, welcoming atmosphere and a therapy/rehab team that demonstrates significant skill in patient recovery. However, there are serious, recurring allegations regarding nursing neglect, including missed feedings, delayed medication, and inadequate response to call lights. While many long-term residents appear happy, the facility faces critical scrutiny regarding staffing levels and hygiene during night shifts.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
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Distribution · 192 analyzed
The owner relies almost exclusively on a standardized template that directs all negative feedback to a specific person (VP of Compliance) via a single phone number. While they use the reviewer's name occasionally, they do not address the specific details of the complaints.
Personalized based on this facility's data
Key Review Excerpts
“My dad was placed here during his recovery and the care he received was nothing short of amazing! The facility was always clean, the staff were friendly and attentive, and the director always addressed any issues we had immediately.”
“Broken ribs and fractured shoulder laying on the floor for hours yelling for help after falling out of the bed. Night shift staff finally came and refused to send him to the ER nor acknowledged the patient wish to goto the ER.”
“I was never concerned about the care that was provided to my grandmother because she was always clean dry and happy. I love the staff like they are family.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows a concerning pattern with 77% of its deficiencies triggered by family and resident complaints, indicating ongoing care quality issues. The most recurring problems involve medication management, food safety and nutrition, and infection control protocols. While the facility reports correcting most violations, the high volume of complaint-driven investigations and repeated issues in the same care areas suggest persistent operational challenges that families should carefully consider before placement.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Federal Penalties
Fine
May 20, 2025
$17,345
Fine
Feb 7, 2024
$1,668
Fine
Jan 12, 2024
$7,105
Dallas County Hospital District
for profit
NEXION HEALTH AT DUNCANVILLE, INC
MCCOY RENFRO
Nexion Health
51 facilities nationwide
Chain avg rating: 2.9/5 · Rank 24 of 26 (Lowest rating)
Owners
Dallas County Hospital District
Owner · Organization
Nexion Health Leasing, INC.
Owner (parent company) · Organization
Nexion Health, INC.
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
187 reviews from families & visitors
Official Website
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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