The Villa at Mountain View
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 178 Google reviews

Watch The Villa at Mountain View
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (20 vs median 8.0)
- High staff turnover (52%)
Below average in Texas · Below recommended RN staffing · Below chain average · $33,580 in fines
What this means for your family
This facility is an excellent choice for families seeking a warm, social environment with highly praised activity programs and a compassionate nursing team. However, you should perform a physical walkthrough specifically to check for cleanliness and pest control, as multiple recent reviews have raised alarms about hygiene and odors.
Google Reviews
Google Reviews
178 reviews on Google“Families generally praise the facility for its warm, compassionate nursing staff and engaging activity programs. However, there are serious, recurring reports of cleanliness issues, including pests and unpleasant odors, as well as concerns regarding inconsistent care during night shifts.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Engaging activity and social programs
- Professional and helpful admissions process
- Clean and well-maintained recent renovations
Concerns
- Presence of pests (roaches/spiders) and cleanliness issues (mentioned by 3 reviewers)
- Inconsistent care or neglect during night shifts (mentioned by 2 reviewers)
- Unpleasant odors in hallways (mentioned by 2 reviewers)
- Difficulty reaching administration via phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 206 analyzed
How They Respond to Reviews
The owner relies heavily on repetitive, copy-paste templates for 5-star reviews and uses a standardized script for negative reviews. While they attempt to provide contact information for serious complaints, the responses lack genuine personalization or specific problem-solving.
Questions for Your Tour
- 1We noticed the recent renovations look lovely; how do you ensure the newer areas and common spaces are kept consistently clean and fresh-smelling for the residents?
- 2It's wonderful to see such high praise for your social programs; could you tell us more about the specific types of activities available to help residents stay engaged?
- 3Since we want to ensure consistent care around the clock, how do you manage nursing transitions and oversight during the overnight shifts?
- 4We appreciate how helpful the admissions team has been so far; how can we best stay in touch with the administration if we have follow-up questions after the tour?
- 5With the recent health inspections, what specific steps is the facility taking to address past deficiencies and improve the overall care environment?
- 6In the event of a medical emergency during the night, what is the specific protocol for contacting doctors and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and caregivers are attentive and patient, always taking the time to listen and ensure each resident’s needs are met”
“The Activity Team is the best Ms. Tasha goes out her ways to help everyone, she is the best Activity Director ever, she make sure we have lots of Activities and we love the parties”
“My mom was transferred here for rehab and I am so thankful and grateful for the staff and nurses. They treated my mother with care and respect.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
17
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant ongoing problems, with 24 deficiencies triggered by family complaints across 12 surveys, indicating persistent resident and family concerns. The most recurring issues involve accident prevention and safety hazards, medication management errors, and resident rights violations including failure to notify families of injuries or changes in condition. Recent complaints from 2025 show these problems continue, with some deficiencies still awaiting full correction, suggesting systemic care quality issues that families should carefully investigate before placement.
Dec 10, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 24, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Sep 5, 2025Complaint2
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 15, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 15, 2025Routine11
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Apr 11, 2025Complaint5
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
May 15, 2025
$16,464
Fine
Nov 21, 2024
$8,926
Fine
Aug 8, 2023
$8,190
Ownership & Operations
Who Operates This Facility
Dallas County Hospital District
for profit
VILLA HEALTH CARE CENTER LTD CO
TRACKEA D SCOTT
Chain Affiliation
Cantex Continuing Care
38 facilities nationwide
Chain avg rating: 3.2/5 · Rank 32 of 37
Ownership & Management
Owners
Dallas County Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
178 reviews from families & visitors
Official Website
Visit skylinenursingcenter.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Agape Place Personal Care Home
3.3 miAssisted Living · Dallas, TX
The Laurenwood Nursing and Rehabilitation
4.0 miNursing Home · Duncanville, TX
Duncanville Senior Living
5.0 miAssisted Living · Duncanville, TX
Trinity Residential Care
5.0 miAssisted Living · Dallas, TX
Helen's Care
5.4 miAssisted Living · Dallas, TX
Graceful Arms Senior Living LLC
6.1 miAssisted Living · Duncanville, TX