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Nursing HomeMedicaid Investigative

The Villa at Mountain View

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2918 Duncanville Rd, Oak Cliff · Dallas, TX 75211120 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 178 Google reviews

5
4
3
2
1
The Villa at Mountain View Nursing Home in Dallas, TX — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (20 vs median 8.0)
  • High staff turnover (52%)

Below average in Texas · Below recommended RN staffing · Below chain average · $33,580 in fines

Source: Medicare data

What this means for your family

This facility is an excellent choice for families seeking a warm, social environment with highly praised activity programs and a compassionate nursing team. However, you should perform a physical walkthrough specifically to check for cleanliness and pest control, as multiple recent reviews have raised alarms about hygiene and odors.

Google Reviews

Google Reviews

178 reviews on Google
Families generally praise the facility for its warm, compassionate nursing staff and engaging activity programs. However, there are serious, recurring reports of cleanliness issues, including pests and unpleasant odors, as well as concerns regarding inconsistent care during night shifts.

Quality Themes

Tap a score for details
Food8.0Staff8.0Clean4.0Activities9.0MedsN/AMemoryN/AComms5.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Engaging activity and social programs
  • Professional and helpful admissions process
  • Clean and well-maintained recent renovations

Concerns

  • Presence of pests (roaches/spiders) and cleanliness issues (mentioned by 3 reviewers)
  • Inconsistent care or neglect during night shifts (mentioned by 2 reviewers)
  • Unpleasant odors in hallways (mentioned by 2 reviewers)
  • Difficulty reaching administration via phone (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(2)'19(11)'21(16)'23(29)'25(54)'26(26)

Distribution · 206 analyzed

5
148
4
25
3
8
2
1
1
24
10 reviews posted between Nov 2, 2025Nov 8, 2025 · 6 were 1-2 star
10 reviews posted between Nov 23, 2022Nov 26, 2022 · 10 were 5-star

How They Respond to Reviews

0%response rate
Generic

The owner relies heavily on repetitive, copy-paste templates for 5-star reviews and uses a standardized script for negative reviews. While they attempt to provide contact information for serious complaints, the responses lack genuine personalization or specific problem-solving.

Questions for Your Tour

  • 1We noticed the recent renovations look lovely; how do you ensure the newer areas and common spaces are kept consistently clean and fresh-smelling for the residents?
  • 2It's wonderful to see such high praise for your social programs; could you tell us more about the specific types of activities available to help residents stay engaged?
  • 3Since we want to ensure consistent care around the clock, how do you manage nursing transitions and oversight during the overnight shifts?
  • 4We appreciate how helpful the admissions team has been so far; how can we best stay in touch with the administration if we have follow-up questions after the tour?
  • 5With the recent health inspections, what specific steps is the facility taking to address past deficiencies and improve the overall care environment?
  • 6In the event of a medical emergency during the night, what is the specific protocol for contacting doctors and notifying the family?

Personalized based on this facility's data


Key Review Excerpts

The nurses and caregivers are attentive and patient, always taking the time to listen and ensure each resident’s needs are met

Long-term resident's family · 2025★★★★★

The Activity Team is the best Ms. Tasha goes out her ways to help everyone, she is the best Activity Director ever, she make sure we have lots of Activities and we love the parties

Long-term resident · 2026★★★★★

My mom was transferred here for rehab and I am so thankful and grateful for the staff and nurses. They treated my mother with care and respect.

Rehab patient's family · 2026★★★★★
Source: 178 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.42hrs
55%
Registered nurses for medical care
Total Nursing
3.19hrs
78%
All nurses + aides combined
Staff Turnover
49%
Lower is better (< 30% = good)
RN Turnover
14%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

17

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
TX
2.5%
Dallas
2.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility8.5%
Better than Avg
Here
8.5%
US
19.4%
TX
14.2%
Dallas
16.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility4.8%
Better than Avg
Here
4.8%
US
15.4%
TX
9.4%
Dallas
10.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.6%
Better than Avg
Here
8.6%
US
15.3%
TX
14.9%
Dallas
17.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility10.3%
Better than Avg
Here
10.3%
US
14.4%
TX
16.1%
Dallas
18.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.8%
Better than Avg
Here
14.8%
US
19.5%
TX
18.4%
Dallas
16.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.1%
Better than Avg
Here
97.1%
US
79.7%
TX
88.0%
Dallas
78.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.1%
Better than Avg
Here
96.1%
US
81.8%
TX
89.2%
Dallas
86.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
TX
1.5%
Dallas
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies
3penalties
Well above state avg (9.1)
23 complaint-triggered
$33,580 in fines

This facility has significant ongoing problems, with 24 deficiencies triggered by family complaints across 12 surveys, indicating persistent resident and family concerns. The most recurring issues involve accident prevention and safety hazards, medication management errors, and resident rights violations including failure to notify families of injuries or changes in condition. Recent complaints from 2025 show these problems continue, with some deficiencies still awaiting full correction, suggesting systemic care quality issues that families should carefully investigate before placement.

Dec 10, 2025Complaint
2
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 24, 2025Complaint
1
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Sep 5, 2025Complaint
2
0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

May 15, 2025Complaint
3
0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0773Potential for harm · PatternCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

May 15, 2025Routine
11
0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0808Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Apr 11, 2025Complaint
5
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

May 15, 2025

$16,464

Fine

Nov 21, 2024

$8,926

Fine

Aug 8, 2023

$8,190

Ownership & Operations

Who Operates This Facility

Owner / Operator

Dallas County Hospital District

Organization Type

for profit

Management Company

VILLA HEALTH CARE CENTER LTD CO

Administrator

TRACKEA D SCOTT

Chain Affiliation

Chain Name

Cantex Continuing Care

Chain Size

38 facilities nationwide

Chain avg rating: 3.2/5 · Rank 32 of 37

Ownership & Management

Owners

Dallas County Hospital District

Owner · Organization

100%

Key personnel

Castaneda, EdmundoOfficer / DirectorCerise, FrederickOfficer / DirectorVilla Health Care Center Ltd CoManagerScott, TrackeaManagerVilla Health Care Center Ltd CoAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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