The Lennwood Nursing and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 60 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (75%)
- High RN turnover (73%)
Bottom 25% in Texas · Below recommended RN staffing · Very high staff turnover · Worst in PARAMOUNT HEALTHCARE chain · $29,969 in fines
What this means for your family
The facility's therapy team is a standout strength for those seeking post-surgical rehabilitation. However, families must be extremely vigilant regarding hygiene and safety, as multiple reviewers have reported serious issues with neglect and unaddressed falls.
Google Reviews
Google Reviews
60 reviews on Google“Families looking for rehabilitation services will find a highly praised therapy team and attentive nursing staff for many residents. However, there are serious, recurring allegations regarding patient neglect, including issues with hygiene, hygiene-related skin injuries, and inadequate response to falls.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy and rehab team
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Strong communication with families
Concerns
- Patient neglect regarding hygiene and bathing (mentioned by 3 reviewers)
- Inadequate response to falls or safety risks (mentioned by 2 reviewers)
- Staffing shortages and slow response times (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 60 analyzed
How They Respond to Reviews
The owner uses highly repetitive, templated responses for positive reviews, often using the exact same phrase for different reviewers. For negative reviews, they use a standardized script to redirect the conversation to a specific email address.
Questions for Your Tour
- 1I noticed many families appreciate how much you communicate with them; how do you ensure we will stay updated on our loved one's daily care and well-being?
- 2With the high praise for your physical therapy team, could you tell us more about how the rehab process works for new residents?
- 3How does the nursing team manage medication schedules and ensure there are no errors in administration?
- 4What specific protocols are in place to ensure residents are assisted promptly with personal hygiene and bathing needs?
- 5Can you walk us through the steps the staff takes immediately following a resident fall or a safety incident?
- 6What kind of daily activities or social outings are available to keep residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“The care he’s receiving has been exceptional, and his progress is ahead of schedule. The staff is compassionate, attentive, and truly invested in his recovery.”
“I put my mother in Lennwood to communicate with other residents and get quality care, but quit the opposite happen, her clothes are soaked with urine when I pick them up, she has fallen out her bed and is a fall risk”
“The therapy team did a great job helping him regain strength, and we felt confident in the care he received.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 19 complaints triggering inspections at this facility, with recurring problems in medication management, wound care, and fire safety that persist across multiple surveys. Issues include repeated medication errors, inadequate pressure ulcer treatment, failure to report suspected abuse, and ongoing fire safety violations including faulty sprinkler systems and smoke barriers. While the facility corrects violations when cited, the pattern of similar problems reoccurring suggests systemic care quality concerns families should carefully evaluate.
Dec 11, 2025Complaint4
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
May 7, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 1, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Feb 7, 2025Complaint5
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Aug 29, 2024Routine17
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 1, 2024Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
May 7, 2025
$9,113
Fine
Jul 1, 2024
$20,856
Ownership & Operations
Who Operates This Facility
Hamilton County Hospital District
for profit
DK LANCASTER LAND COMPANY LP
JOHN E DUGAN
Chain Affiliation
Paramount Healthcare
8 facilities nationwide
Chain avg rating: 2.3/5 · Rank 7 of 8 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
60 reviews from families & visitors
Official Website
Visit lennwood.com
Medicare data downloads
Original nursing home datasets
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