Williamsburg Village Healthcare Campus
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 182 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (25 vs median 8.0)
- High RN turnover (62%)
Below average in Texas · Critically understaffed (RN) · Worst in DALLAS COUNTY HOSPITAL DISTRICT chain · $85,161 in fines · Abuse citation
What this means for your family
While the admissions team and physical therapy are significant strengths, the facility has a pattern of serious, high-severity complaints regarding resident neglect and safety. If you choose this facility, you must implement frequent, unannounced visits and consider placing a camera in the room to monitor care quality.
Google Reviews
Google Reviews
182 reviews on Google“Williamsburg Village Healthcare Campus receives high praise for its admissions team, specifically Tonya Cooper, and its physical therapy department. However, families should be extremely cautious due to multiple serious allegations of neglect, including severe bedsores, medication errors, and incidents of physical harm. While some residents thrive in the memory care unit, others report significant issues with staffing shortages and poor hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Professional and helpful admissions staff
- Effective physical therapy department
- Clean and well-maintained housekeeping
- Compassionate individual caregivers
Concerns
- Severe staffing shortages and neglect (mentioned by 6 reviewers)
- Poor hygiene and unpleasant odors (mentioned by 4 reviewers)
- Inadequate communication from administration (mentioned by 3 reviewers)
- Issues with wound care and bedsores (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 186 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to 5-star reviews, frequently naming specific staff members mentioned by reviewers. For negative reviews, the owner maintains a professional tone, acknowledging the issue and providing specific contact information or a compliance hotline for resolution.
Questions for Your Tour
- 1It is great to see how professional the admissions team is; how does the administration keep families updated on a resident's daily care and well-being?
- 2With the physical therapy department being a known strength here, how do you work with therapists to create a personalized recovery plan for my loved one?
- 3What specific steps are being taken to ensure consistent hygiene and a fresh-smelling environment in the resident rooms and common areas?
- 4How does the nursing team manage medication schedules and wound care to ensure everything is handled accurately and promptly?
- 5Could you tell me more about the dining experience and how the meal service is structured for the residents?
- 6What kind of daily activities or social events are available to help residents stay engaged and connected with others?
Personalized based on this facility's data
Key Review Excerpts
“The admissions lady Mrs. Cooper was very kind and patient with us. It gave my family peace of mind knowing we were making the enough decision.”
“My brother has resided in the memory care (secured unit) since 2019. I have always had great communication with the staff and been informed of changes positive as well as any changes that needed to be modified.”
“On Wednesday, the staff at this Nurse gnome dropped my mother. They did not notify my family until Thursday evening Friday morning. My mom was pronounced dead at Charlton Methodist.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with multiple families filing complaints that triggered 39 of 66 total deficiencies. The most recurring issues involve daily care assistance, resident protection from abuse and neglect, and medication management. Three separate abuse/neglect violations occurred in 2024-2025 alone, indicating ongoing serious safety concerns. While the facility corrects violations when cited, the persistent pattern of complaint-driven deficiencies across critical care areas suggests systemic problems that families should carefully evaluate before placement.
Mar 26, 2026Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Mar 10, 2026Routine19
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Mar 3, 2026Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 13, 2026Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nov 20, 2025Complaint3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Jun 19, 2025Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Mar 3, 2026
$15,940
Fine
Mar 3, 2026
$36,465
Fine
Feb 13, 2026
$24,845
Fine
Jun 19, 2025
$17,345
Fine
Jun 19, 2025
$17,345
Fine
Feb 26, 2025
$16,149
Fine
May 6, 2024
$15,642
Ownership & Operations
Who Operates This Facility
Dallas County Hospital District
for profit
PF WILLIAMSBURG SNF OPS, LLC
GIBSON D VERNON
Chain Affiliation
Dallas County Hospital District
5 facilities nationwide
Chain avg rating: 2.8/5 · Rank 4 of 5 (Worst)
Ownership & Management
Owners
Dallas County Hospital District
Owner · Organization
Campbell, Scott
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Chance, James
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Fisher, James
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Langdon, Thomas
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Mcgehee, William
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Taylor, John
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
182 reviews from families & visitors
Official Website
Visit wvsnf.com
Medicare data downloads
Original nursing home datasets
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