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Nursing HomeMedicaid Top Rated

Dulles Health & Rehab Center

Strong Medicare quality ratings; families often praise effective and professional physical therapy team. Still worth an in-person visit.

2978 Centreville Road, Herndon, VA 20171166 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 287 Google reviews

5
4
3
2
1
Dulles Health & Rehab Center Nursing Home in Herndon, VA — Street View
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What this means for your family

While the physical therapy department is highly regarded, the facility has a recurring pattern of understaffing and poor communication. If you choose this facility, ensure you have a family member or private aide present to advocate for the patient, especially during nights and weekends, and verify that all medication management protocols are being followed.

Google Reviews

Google Reviews

287 reviews on Google
Dulles Health & Rehab Center receives highly polarized feedback, with many families praising the facility's cleanliness, modern environment, and effective physical therapy team. However, a significant number of reviewers report serious concerns regarding neglect, slow response times to call bells, and poor communication from nursing staff. Prospective families should be aware that while some find the care excellent, others describe a facility that is understaffed and inconsistent in meeting basic patient needs.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean7.0Activities8.0Meds2.0MemoryN/AComms3.0Value2.0

Strengths

  • Effective and professional physical therapy team
  • Clean and modern facility environment
  • Helpful and welcoming admissions staff
  • Engaging activities and community events

Concerns

  • Slow or non-existent response to call bells (mentioned by 12 reviewers)
  • Poor communication with family members regarding patient status (mentioned by 8 reviewers)
  • Inconsistent or poor quality of food/nutrition (mentioned by 9 reviewers)
  • Understaffing leading to neglect of basic hygiene and care (mentioned by 10 reviewers)
  • Medication management and dosage errors (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2341.02022(1)3.92023(64)4.12024(39)4.42025(71)3.92026(31)

Distribution · 206 analyzed

5
137
4
21
3
9
2
7
1
32

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard great things about your physical therapy team; could you tell us more about how they work with residents to maintain mobility?
  • 2How does the nursing staff ensure that call bells are answered promptly, especially during busy shifts?
  • 3What is the process for keeping family members updated on a resident's health status and daily well-being?
  • 4Could you describe the daily activity calendar and how you keep the community engaged with social events?
  • 5What specific protocols are in place to ensure medication management is handled accurately and safely?
  • 6How would you describe the variety and nutritional quality of the meal service provided to residents?

Personalized based on this facility's data


Key Review Excerpts

The PT and OT staff were professional, patient and kind with my father and aided him to regain his autonomy.

Long-term resident's family · 2025★★★★★

We have submitted a formal complaint due to the nursing staff’s mismanagement of medication - type and dosage - on three separate occasions. This negligence was potentially life threatening.

Family member · 2024☆☆☆☆

The facility itself is fairly new and very well kept. The staff at all levels were just so professional and delivering.

Family member · 2025★★★★★
Source: 287 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.49hrs
65%
Registered nurses for medical care
Total Nursing
4.06hrs
99%
All nurses + aides combined
Staff Turnover
15%
Lower is better (< 30% = good)
RN Turnover
25%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

4

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.2%
Better than Avg
Here
2.2%
US
12.1%
VA
16.9%
Fairfax
16.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
VA
91.0%
Fairfax
93.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility12.7%
Better than Avg
Here
12.7%
US
19.5%
VA
20.4%
Fairfax
13.8%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility99.2%
Better than Avg
Here
99.2%
US
95.5%
VA
94.0%
Fairfax
95.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility17.7%
Worse than Avg
Here
17.7%
US
14.4%
VA
15.3%
Fairfax
13.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility11.7%
Mixed vs Avgs
Here
11.7%
US
15.4%
VA
14.2%
Fairfax
11.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.1%
Better than Avg
Here
98.1%
US
81.8%
VA
73.9%
Fairfax
76.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.5%
Better than Avg
Here
96.5%
US
79.7%
VA
73.6%
Fairfax
79.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
VA
1.2%
Fairfax
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Well below state avg (14.5)
3 complaint-triggered

Dulles Health & Rehab Center has 52 deficiencies across four surveys, including two complaint-triggered reports where families filed concerns. The facility has recurring issues with safety systems, resident rights, and medication management. While most deficiencies appear corrected, the pattern of violations—particularly recent complaints about privacy protection and care planning—suggests ongoing quality challenges families should investigate during visits.

Mar 26, 2026Complaint
1
0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Nov 15, 2023Complaint
2
0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Aug 4, 2021Routine
7
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0916Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

Sep 27, 2018Routine
27
0325Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0565Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Jul 27, 2017Routine
16
0157Potential for harm · PatternCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0281Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0371Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Store, cook, and serve food in a safe and clean way.

0225Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

0226Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

0280Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Allow residents the right to participate in the planning or revision of care and treatment.

0309Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide necessary care and services to maintain or improve the highest well being of each resident .

0323Potential for harm · IsolatedCorrected

Environmental Deficiencies

Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

0367Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Make sure that special or therapeutic diets are ordered by the attending doctor.

0386Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Make sure that doctors see a resident's plan of care at every visit and make notes about progress and orders in writing.

0428Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

At least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Dulles Health & Rehab Center

Organization Type

for profit

Chain Affiliation

Chain Name

Commonwealth Care of Roanoke

Chain Size

12 facilities nationwide

Chain avg rating: 3.6/5 · Rank 4 of 12 (Best)

Ownership & Management

Owners

Nova Care LLC

Owner · Organization

100%

Bdsheffer LLC

Owner (parent company) · Organization

20%

Dj Petrine LLC

Owner (parent company) · Organization

48%

Goodall, Lury

Owner (parent company)

15%

Stallard, Patricia

Owner (parent company)

10%

Tucker, David

Owner (parent company)

7%

Key personnel

Ruffner, LeslieW-2 Managing EmployeeAlesantrino, JoeOfficer / DirectorPetrine, DeborahOfficer / DirectorTucker, DavidOfficer / DirectorCommonwealth Care of Roanoke INCManager
Source: Medicare provider data

Contact

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References & Resources

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