Dulles Health & Rehab Center
Strong Medicare quality ratings; families often praise effective and professional physical therapy team. Still worth an in-person visit.
based on 287 Google reviews

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What this means for your family
While the physical therapy department is highly regarded, the facility has a recurring pattern of understaffing and poor communication. If you choose this facility, ensure you have a family member or private aide present to advocate for the patient, especially during nights and weekends, and verify that all medication management protocols are being followed.
Google Reviews
Google Reviews
287 reviews on Google“Dulles Health & Rehab Center receives highly polarized feedback, with many families praising the facility's cleanliness, modern environment, and effective physical therapy team. However, a significant number of reviewers report serious concerns regarding neglect, slow response times to call bells, and poor communication from nursing staff. Prospective families should be aware that while some find the care excellent, others describe a facility that is understaffed and inconsistent in meeting basic patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Effective and professional physical therapy team
- Clean and modern facility environment
- Helpful and welcoming admissions staff
- Engaging activities and community events
Concerns
- Slow or non-existent response to call bells (mentioned by 12 reviewers)
- Poor communication with family members regarding patient status (mentioned by 8 reviewers)
- Inconsistent or poor quality of food/nutrition (mentioned by 9 reviewers)
- Understaffing leading to neglect of basic hygiene and care (mentioned by 10 reviewers)
- Medication management and dosage errors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 206 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard great things about your physical therapy team; could you tell us more about how they work with residents to maintain mobility?
- 2How does the nursing staff ensure that call bells are answered promptly, especially during busy shifts?
- 3What is the process for keeping family members updated on a resident's health status and daily well-being?
- 4Could you describe the daily activity calendar and how you keep the community engaged with social events?
- 5What specific protocols are in place to ensure medication management is handled accurately and safely?
- 6How would you describe the variety and nutritional quality of the meal service provided to residents?
Personalized based on this facility's data
Key Review Excerpts
“The PT and OT staff were professional, patient and kind with my father and aided him to regain his autonomy.”
“We have submitted a formal complaint due to the nursing staff’s mismanagement of medication - type and dosage - on three separate occasions. This negligence was potentially life threatening.”
“The facility itself is fairly new and very well kept. The staff at all levels were just so professional and delivering.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Dulles Health & Rehab Center has 52 deficiencies across four surveys, including two complaint-triggered reports where families filed concerns. The facility has recurring issues with safety systems, resident rights, and medication management. While most deficiencies appear corrected, the pattern of violations—particularly recent complaints about privacy protection and care planning—suggests ongoing quality challenges families should investigate during visits.
Mar 26, 2026Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nov 15, 2023Complaint2
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Aug 4, 2021Routine7
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Sep 27, 2018Routine27
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jul 27, 2017Routine16
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Store, cook, and serve food in a safe and clean way.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
Resident Assessment and Care Planning Deficiencies
Allow residents the right to participate in the planning or revision of care and treatment.
Quality of Life and Care Deficiencies
Provide necessary care and services to maintain or improve the highest well being of each resident .
Environmental Deficiencies
Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
Nutrition and Dietary Deficiencies
Make sure that special or therapeutic diets are ordered by the attending doctor.
Nursing and Physician Services Deficiencies
Make sure that doctors see a resident's plan of care at every visit and make notes about progress and orders in writing.
Pharmacy Service Deficiencies
At least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Dulles Health & Rehab Center
for profit
Chain Affiliation
Commonwealth Care of Roanoke
12 facilities nationwide
Chain avg rating: 3.6/5 · Rank 4 of 12 (Best)
Ownership & Management
Owners
Nova Care LLC
Owner · Organization
Bdsheffer LLC
Owner (parent company) · Organization
Dj Petrine LLC
Owner (parent company) · Organization
Goodall, Lury
Owner (parent company)
Stallard, Patricia
Owner (parent company)
Tucker, David
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
287 reviews from families & visitors
Official Website
Visit commonwealth-care.com
Medicare data downloads
Original nursing home datasets
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