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Public Google reviewers rate this highly and often mention compassionate and professional staff. Schedule a visit to confirm the fit.
based on 37 Google reviews
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Public Google reviewers rate The Ridge at Sterling highly. Reviewers highlight: compassionate and professional staff, engaged and active resident community. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families considering The Ridge at Sterling can expect a warm, family-like atmosphere characterized by highly praised, attentive staff and a strong sense of community engagement. While most reviews highlight excellent care and a welcoming environment, one extremely serious report of pests should be investigated during your visit.
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Key Review Excerpts
“The residents were out, engaged with staff or each other and seemed generally happy, and happy to see the director. I didn’t see this same level of resident activity in other places I’ve visited.”
“After touring the facility, meeting friendly staff, and learning about all of the amenities, my mother was eager to move in. She is making new friends, enjoying the activities and outings, and loves the restaurant-style dining.”
Source: VA State Licensing Agency
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 3/9/26 (3:40 PM - 5:25 PM). The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by the Fairfax Licensing Office on 2/18/2026 in the area of: Resident Care and Related Services. Number of resident records reviewed: Three Staff Records reviewed: One Number of interviews conducted with residents: Four Number of interviews conducted with staff: Three Observations by licensing inspector: N/A The evidence gathered during the investigation did not support the allegation of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Marshall Massenberg, Licensing Inspector at (804) 543-5188 or by email at Marshall.x.massenberg@dss.virginia.gov.
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 3/9/26 (3:40 PM - 5:25 PM) The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by the Fairfax Licensing Office on 3/3/26 regarding allegations in the area(s) of: Administration and Administrative Services; Personnel; Staffing and Supervision; Resident Care and Related Services Number of residents present at the facility at the beginning of the inspection: 61 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: Three Number of staff records reviewed: One Number of interviews conducted with residents: Four Number of interviews conducted with staff: Three Observations by licensing inspector: Facility Schedules Additional Comments/Discussion: N/A An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported the allegation of non-compliance with standard(s) or law, and violation(s) were issued. Any violation(s) not related to the complaint but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Your plan of correction must contain: 1) steps to correct the noncompliance with the standard(s), 2) measures to prevent the noncompliance from occurring again; and 3) person(s) responsible for implementing each step and/or monitoring any preventive measure(s). Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of these inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Refer to General Procedures and Information for Licensure, 22VAC40-80-260-B for information on requesting a problem solving conference. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Marshall Massenberg, Licensing Inspector at (804) 543-5188 or by email at marshall.x.massenberg@dss.virginia.gov.
Based on observation and interview, the facility did not maintain a written work schedule that includes the names and job classifications of all staff working each shift, with an indication of whomever is in charge at any given time. Evidence: Facility schedules for February and March were observed during the inspection. Staff #2 reported working at the facility in February and March 2026. Staff #2 was not documented on the observed schedules for February or March 2026. The observed schedules did not indicate who would be considered in charge on each shift.
Based on documentation, the facility failed to ensure that an acting administrator does not operate the facility for longer than 150 days. Evidence: Facility documentation states that Staff #1 became the facility's acting administrator on March 28, 2025. Staff #2 was reported to be the facility's licensed administrator on 2/4/26. Staff #1 served as an acting administrator, without being licensed as an assisted living facility administrator or nursing home. administrator by the Virginia Board of Long-Term Care Administrators, for a period of longer than 150 days.
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 3/9/26 (3:40 PM - 5:25 PM). The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by the Fairfax Licensing Office on 2/9/26 in the area of: Resident Care and Related Services. Number of resident records reviewed: Three Staff Records reviewed: One Number of interviews conducted with residents: Four Number of interviews conducted with staff: Three Observations by licensing inspector: N/A The evidence gathered during the investigation did not support the self-report of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Marshall Massenberg, Licensing Inspector at (804) 543-5188 or by email at Marshall.x.massenberg@dss.virginia.gov.
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 12/15/25 (2:30 PM - 4:00 PM). A complaint was received by the Fairfax Licensing Office on 11/21/25 regarding allegations in the area(s) of: Resident Care and Related Services; Resident Accommodations and Related Provisions Number of residents present at the facility at the beginning of the inspection: 64 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: Two Number of interviews conducted with residents: One Number of interviews conducted with staff: One Additional Comments/Discussion: An exit meeting was conducted to review the inspection findings. The evidence gathered during the investigation supported some, but not all of the allegations; area(s) of non-compliance with standard(s) or law were: Resident Accommodations and Related Provisions. A violation notice was issued; any violation(s) not related to the complaint but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Marshall Massenberg, Licensing Inspector at (804) 543-5188 or by email at Marshall.x.massenberg@dss.virginia.gov
Based on observation, the facility did not ensure that all of the required items are present in each resident room. Evidence: Resident #1's room was observed during the inspection. Resident #1's room did not contain a bed. No documentation was included in Resident #1's record to indicate that he did not want to have a bed in his room. No documentation was provided, during the inspection, to confirm in writing that Resident #1 did not want a bed in his room.
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 11/24/25 (5:20 PM - 5:40 PM) A self-reported incident was received by VDSS Division of Licensing on 11/3/25 regarding allegations in the area(s) of: Building and Grounds The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: None Number of interviews conducted with residents: None Number of interviews conducted with staff: One Observations by licensing inspector: Facility documentation The evidence gathered during the investigation did not support the self-report of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Marshall Massenberg, Licensing Inspector at (804) 543-5188 or by email at Marshall.x.massenberg@dss.virginia.gov
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 11/3/25 (4:20 PM - 5:10 PM). A complaint was received by the Fairfax Licensing Office on 10/27/2025 in the area(s) of: Resident Accommodations and Related Provisions and Buildings and Grounds. Number of residents present at the facility at the beginning of the inspection: 66 Number of resident records reviewed: Two Number of interviews conducted with residents: One Number of interviews conducted with staff: One Observations by licensing inspector: Building and Grounds The evidence gathered during the investigation did not support the allegations of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Marshall Massenberg, Licensing Inspector (804) 543-5188 or by email at Marshall.x.Massenberg@dss.virginia.gov.
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 10/24/25 (8:15 AM - 3:35 PM) The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 63 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 6 Number of interviews conducted with residents: 4 Number of interviews conducted with staff: 4 Observations by licensing inspector: Meals, medication administration, activities, criminal background checks An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Marshall Massenberg, Licensing Inspector at (804) 543-5188 or by email at Marshall.x.massenberg@dss.virginia.gov
Based on documentation, the facility did not ensure that the medication management plan was implemented to ensure that each resident's prescription medications and any over-the-counter drugs are filled and refilled in a timely manner to avoid missed dosages. Evidence: Resident #1's morning medication administration was observed during the inspection. Resident #1 did not receive his Fludrocortisone (ordered 9/27/25) during the morning medication administration. Resident #1's medication administration record ( MAR
Based on documentation and interview, the facility did not ensure that each direct care staff member attends at least 18 hours of training annually. Evidence: The record for Staff #1, hired 12/6/23 as a PCA, was reviewed during the inspection. Staff #1's record included one training (Medication Basics for Caregivers) that was completed within the review period (12/6/23 - 12/6/24). Collateral #1 reported that Medication Basics for Caregivers is listed as a one-hour course in Virginia. No documentation was provided, during the inspection, to indicate that Staff #1 completed the required 18 hours of annual training within the review period.
Based on record review, the facility did not ensure that the resident record contains the physician's or other prescriber's signed written order or a dated notation of the physician's or other prescriber's oral order. Evidence: Resident #2's insulin administration was observed during the inspection. Resident #2's insulin order, dated 9/10/25, was not present in the resident record, at the time of the record review.
Based on documentation, the facility failed to ensure that an acting administrator does not operate the facility for longer than 150 days. Evidence: Facility documentation states that Staff #4 became the facility's acting administrator on March 28, 2025. At the time of the inspection, Staff #4 was operating the facility as an acting administrator for more than 150 days.
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 9/4/25 (9:00 AM - 1:10 PM). The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 8/7/25 regarding allegations in the area(s) of: Resident Care and Related Services; Resident Accommodations and Related Services; Buildings and Grounds Number of residents present at the facility at the beginning of the inspection: 58 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: Four Number of interviews conducted with residents: Four Number of interviews conducted with staff: Four Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported some, but not all of the allegations; area(s) of non-compliance with standard(s) or law were: Resident Accommodations and Related Provisions A violation notice was issued; any violation(s) not related to the complaint but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Marshall Massenberg, Licensing Inspector at (804) 543-5188 or by email at Marshall.x.massenberg@dss.virginia.gov.
Based on observation and interview, the facility did not have sufficient bed and bath linens in good repair so that residents always have clean sheets. Evidence: Resident #1's room was observed during the inspection and no sheets were observed on her bed. Resident #1 reported that she did not have any sheets for her bed. Facility staff reported that sheets are not provided for residents. No information, was documented in Resident #1's record, to indicate that she did not wish to have any of the required items in her bedroom.
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