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Public Google reviewers rate this highly and often mention compassionate and attentive caregivers. Schedule a visit to confirm the fit.
based on 38 Google reviews
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Public Google reviewers rate Arden Courts (fair Oaks) highly. Reviewers highlight: compassionate and attentive caregivers, effective new leadership and management. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Arden Courts (Fair Oaks) is highly regarded by families for its compassionate, attentive staff and its specialized environment designed for memory care. While recent reviews highlight a significant positive transformation under new leadership, a single reviewer raised serious concerns regarding past regulatory violations and resident safety.
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Key Review Excerpts
“The care my mom has received at Arden Courts Fair Oaks has been wonderful. The care takers and management team have the resident’s safety and happiness as a top priority.”
“In the last six months, the new Director has improved all aspects of the facility, and care. There are diverse activities for all the residents to meet them at whatever level their needs are . The food is home-cooked, nutritious and our mom raves at how delicious it is.”
“Twice in the past 2 years, my father with dementia has had to stay here for respite care. Both times, I have witnessed the loving and thoughtful care they lavished on him.”
Source: VA State Licensing Agency
Type of inspection: ?Renewal? Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 02/18/2026, 10:00 a.m. to 2:45 p.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 49 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 4 Number of staff records reviewed: 3 Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 1 Observations by licensing inspector: Activities and lunch Additional Comments/Discussion: N/A An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Your plan of correction must contain: 1) steps to correct the noncompliance with the standard(s), 2) measures to prevent the noncompliance from occurring again; and 3) person(s) responsible for implementing each step and/or monitoring any preventive measure(s). Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of these inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Refer to General Procedures and Information for Licensure, 22VAC40-80-260-B for information on requesting a problem solving conference. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jacquelyn Kabiri, Licensing Inspector at (703) 397-3017 or by email at Jacquelyn.Kabiri@dss.virginia.gov
Based on record review, the facility failed to ensure that a written fall risk rating was completed for residents who met the criteria for assisted living care by the time the comprehensive Individualized Service Plan ( ISP
Based on record review and staff interview, the facility failed to ensure that orientation and training required in subsections B and C of this section shall occur within the first seven working days of employment. Until this orientation and training is completed; the staff person may only assume job responsibilities if under the sight supervision of a trained direct care staff person or administrator. Evidence: 1. Staff 2?s record (hire date: 09/25/2025) did not include documentation confirming the completion of orientation or initial training. 2. During the onsite inspection on 02/18/2026, staff 1 acknowledged the LI?s findings.
Based on record review and interview, the facility failed to ensure that on or within seven days prior to the day of admission, a preliminary plan of care shall be developed to address the basic needs of the resident that adequately protects their health, safety, and welfare. Evidence: 1.Resident 2, admitted 02/14/2026, does not have an individualized service plan present in their record. 2. Staff 1 confirmed LI?s findings.
Based on the review of facility records and staff interview, the facility failed to ensure that Do Not Resuscitate (DNR) Orders for withholding cardiopulmonary resuscitation from a resident in the event of cardiac or respiratory arrest were valid and issued by the resident?s attending physician. Evidence: 1. Resident 1, admitted on 02/13/2026, had a DNR form in their record; however, it was not signed by a physician. 2. Resident 2, admitted on 02/14/2026, had a DNR form in their record; however, it was not signed by a physician. 3. Staff 1 acknowledged the LI?s findings.
Type of inspection: ?Complaint? Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 01/22/2026, 10:40 a.m. to 1:30 p.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 01/07/2026 regarding allegations in the area(s) of: Resident Care and Related Services, Building and Grounds. Number of residents present at the facility at the beginning of the inspection: 45 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 2 Number of staff records reviewed: 0 Number of interviews conducted with residents:0 Number of interviews conducted with staff: 1 Observations by licensing inspector: Lunch and activities in the activity room Additional Comments/Discussion: N/A An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported some, but not all of the allegation(s); area(s) of non-compliance with standard(s) or law were: Resident Care and Related Services and Building and Grounds A violation notice was issued; any violation(s) not related to the complaint(s) but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Your plan of correction must contain: 1) steps to correct the noncompliance with the standard(s), 2) measures to prevent the noncompliance from occurring again; and 3) person(s) responsible for implementing each step and/or monitoring any preventive measure(s). Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of these inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Refer to General Procedures and Information for Licensure, 22VAC40-80-260-B for information on requesting a problem solving conference. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jacquelyn Kabiri, Licensing Inspector at (703) 397-3017 or by email at Jacquelyn.Kabiri@dss.virginia.gov
Based on resident record review and staff interview, the facility failed to ensure the Uniform Assessment Instrument ( UAI
Based on observation and staff interview, the facility failed to ensure that all furnishings, fixtures, and equipment, including furniture, window coverings, sinks, toilets, bathtubs, and showers, shall be kept clean and in good repair and condition, except that furnishings and equipment owned by a resident shall be, at a minimum, in safe condition and not soiled in a manner that presents a health hazard. Evidence: 1. During the facility tour at 11:02 a.m. on 01/22/2026, with Staff 1 present, the Licensing Inspector (LI) made the following observations: Cloverdale Hallway: a. The community hallway toilet was unclean, with debris and waste observed on the toilet seat and in the toilet bowl. b. The ceiling above the vent in the TV community room had a large brown ring consistent with a possible water stain. 2. Bayridge Hallway: a. Room 9 was unoccupied; however, the LI observed warped wood beneath the bathroom sink cabinet. b. The bathroom in room 9 was noted to have yellow circular staining on the flooring in the immediate area surrounding the toilet. c. The door to room 9 had cracked and deteriorating wood around the locking mechanism and doorknob. 3. The lobby bathroom for visitors and staff use had a broken wall-mounted paper towel dispenser. 4. Photo evidence was obtained.
Based on observation and staff interview, the facility failed to have an adequate supply of toilet tissue accessible at each commode. Evidence: 1. The Bayridge common unisex bathroom, located in proximity to the TV room, had no toilet paper, and the spindle for holding the toilet paper was missing. 2. Staff 1 acknowledged the LI?s findings. 3. Photo evidence was obtained.
Based on direct observation and staff interview, the facility failed to ensure residents had freedom of movement between common areas and their personal spaces. Evidence: 1.During a tour of the memory care facility, the Licensing Inspector (LI) observed three locked resident rooms on the Bayridge hallway while the residents were outside of their rooms. The LI also observed one locked resident room on the Harvest Glen hallway. 2. In an interview with the LI, staff 1 confirmed awareness of the three locked resident room doors on the Bayridge hallway. Staff 1 confirmed the LI?s findings. 3. Photo evidence was obtained.
Based on record review and interview with staff, the facility failed to ensure a preliminary plan of care addressed the basic needs of the resident that adequately protects his health, safety, and welfare. Evidence: 1. The record for resident 1, admission date of 07/22/25, did not contain a preliminary plan of care completed on or within 7 days of admission or an Individualized Service Plan ( ISP
Based on observations, the facility failed to ensure that common face/hand washing sinks have paper towels or an air dryer. Evidence: 1. The Bayridge common unisex bathroom, located near the TV room, was observed to lack paper towels or an air dryer. 2. The Cloverdale common unisex bathroom was observed to lack paper towels or an air dryer. 3. Photo evidence was obtained.
Type of inspection: ?Monitoring? Date of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 11/05/2025, 9:30 a.m. to 11:30 a.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 11/02/2025 regarding allegations in the area(s) of: Staffing and Supervision, Resident Care and Related Services and Building and Grounds. Number of residents present at the facility at the beginning of the inspection: 53 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: 2 Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 2 Observations by licensing inspector: Lunch and Activities Additional Comments/Discussion: None. An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the self-report of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jacquelyn Kabiri, Licensing Inspector at (703) 397-3017or by email at Jacquelyn.Kabiri@dss.virginia.gov
Type of inspection: ?Monitoring? Date of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 11/05/2025, 11:30 a.m. to 3:00 p.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 53 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 5, 2 partial reviews. Number of staff records reviewed: 3 Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 1 Observations by licensing inspector: Lunch and Activities Additional Comments/Discussion: None An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jacquelyn Kabiri, Licensing Inspector at (703) 397-3017 or by email at Jacquelyn.Kabiri@dss.virginia.gov
Based on resident record review, the facility failed to ensure the Individualized Service Plan ( ISP
Based on a medication cart audit, the facility failed to ensure medications were properly labeled for the specific resident. Evidence: 1. The LI found a tube of Bacitracin Ointment in the medication cart with no label or identifiable resident information. 2. Staff 1 observed the LI?s findings. 3. Photo evidence obtained.
Based on direct observation and staff interview, the facility failed to ensure that there were sufficient bed and bath linens in good repair so that residents always have clean sheets, pillowcases, and blankets. Evidence: 1. On 11/05/2025, the LI observed resident 1?s bedding inside their apartment. The LI noted a gray quilt bedspread with several circular brown spots on the outer surface. The inner lining of the quilt contained approximately 10 small brown spots. 2. Staff 1 confirmed the LI?s findings and immediately asked the staff to take care of the linen. 3. Photo evidence obtained.
Type of inspection: Initial Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 08/14/2025, 9:45 a.m. to 10:35 p.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 52 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 0 Number of staff records reviewed:0 Number of interviews conducted with residents:0 Number of interviews conducted with staff: 1 Observations by licensing inspector: none Additional Comments/Discussion: none An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined no violations with applicable standard(s) or law. The inspection summary will be posted to the VDSS website should the facility be issued a license to operate. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of a licensed facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jacquelyn Kabiri, Licensing Inspector at (703) 397-3017 or by email at Jacquelyn.Kabiri@dss.virginia.gov
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