Brightview Fair Oaks
Families consistently rate this highly — reviewers highlight beautiful and well-maintained facility. Schedule a visit to confirm the fit.
based on 97 Google reviews
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What this means for your family
The facility offers a stunning, clean, and socially active environment that is excellent for maintaining quality of life. However, because of a serious allegation regarding nursing oversight, families should prioritize asking specific questions about medication administration protocols and how vitals are monitored during night shifts.
Google Reviews
Google Reviews
97 reviews on Google“Brightview Fair Oaks is highly regarded for its beautiful, clean, and modern physical environment and a welcoming, friendly atmosphere. While many families praise the compassionate staff and engaging community activities, there is a critical allegation from a former caregiver regarding nursing negligence and inconsistent medication management. Additionally, some visitors noted that food quality could be improved and parking for guests is limited.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful and well-maintained facility
- Friendly and welcoming staff
- Clean and spotless environment
- Engaging community activities and events
Concerns
- Allegations of nursing negligence and medication errors
- Food quality is inconsistent or lacking
- Limited visitor parking
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It is wonderful to see how beautifully maintained and clean the facility looks; what are your team's daily routines for ensuring the environment stays this spotless?
- 2We noticed how much the staff seems to value feedback from the community; how does the management team typically incorporate resident or family suggestions into daily operations?
- 3Could you walk us through the specific protocols your nursing team follows to ensure medication is administered accurately and safely for every resident?
- 4What are some of the favorite community activities or special events that the residents currently enjoy participating in?
- 5In the event of a medical emergency during the night, what is the immediate process for notifying the family and coordinating care?
- 6We would love to hear more about the dining experience; how does the culinary team plan menus to ensure variety and consistent quality for the residents?
Personalized based on this facility's data
Key Review Excerpts
“Wonderful start! They helped make our move-into much easier. A sad day made better by loving, caring people. Thank you BrightView! Hannah, Ashim, and Gwen—you guys are rock stars!”
“The nursing staff is absolutely negligent and I have watched them ignore blood pressures in the 180s to 200s range as well as forget to give meds or just take basic vitals signs when they know a resident is ill.”
“I can't recommend Brightview Fair Oaks enough - the care my parents receive is phenomenal!”
State Inspection History
State Inspections
Source: VA State Licensing Agency
Jan 22, 2026Routine
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 1/22/26 (8:00 AM - 5:00 PM) The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 70 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: Six Number of interviews conducted with residents: Two Number of interviews conducted with staff: Three Observations by licensing inspector: Meals, Medication Administration, Activity Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Marshall Massenberg, Licensing Inspector at (804) 543-5188 or by email at Marshall.x.massenberg@dss.virginia.gov
Based on interview, the facility did not ensure that staff records are retained at the facility, treated confidentially, and kept in a locked area. Evidence: Staff data, for 16 staff members, was unable to be verified during the inspection. Facility staff reported that the staff records are maintained in a computer database. Nobody in the building, during the inspection, was able to access all of the staff information that was requested during the inspection.
Based on record review and interview, the facility did not ensure that a tuberculosis risk assessment is completed annually on each resident as evidenced by the completion of the current screening form published by the Virginia Department of Health or a form consistent with it. Evidence: Tuberculosis risk assessments for Resident #1 (11/28/25), Resident #3 (9/15/24), and Resident #5 (1/7/26) were reviewed during the inspection. The tuberculosis risk assessments, included in the records for these residents (#1, #3 and #5), were not consistent with the current screening form published by the Virginia Department of Health. The risk assessments did not include any risk assessment conclusions/findings that stated that no further testing was indicated, or that the individual is believed to be free of tuberculosis in a communicable form based upon the tuberculosis risk assessment.
Based on record review, the facility did not ensure that fall risk ratings were reviewed and updated after each fall by a resident. Evidence: Resident #1's progress notes indicated that she fell on 7/9/25. Resident #1's record did not include information about her fall risk assessment being reviewed/updated after her fall on 7/9/25. Resident #2's progress notes indicated that she fell on 12/18/25. Resident #2's record did not include information about her fall risk assessment being reviewed/updated after her fall on 12/18/25. Resident #4's progress notes indicated that he fell on 12/13/25. Resident #4's record did not include information about his fall risk assessment being reviewed/updated after his fall on 12/13/25.
Based on documentation and interview, the facility failed to implement the medication management plan to ensure that each resident?s medications ordered for the resident are filled and refilled in a timely manner to avoid missed dosages. Evidence: Resident #7's January medication administration record ( MAR
Based on observation and interview, the facility did not ensure that PRN
Sep 11, 2025Routine
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 9/11/25 (12:20 PM - 1:40 PM). The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 8/12/25 regarding allegations in the area(s) of: Resident Care and Related Services Number of residents present at the facility at the beginning of the inspection: 84 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: One Number of interviews conducted with residents: None Number of interviews conducted with staff: Five Observations by licensing inspector: Facility Documentation, Building and Grounds An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported the self-report of non-compliance with standard(s) or law, and violation(s) were issued. Any violation(s) not related to the (complaint(s)/self-report) but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Marshall Massenberg, Licensing Inspector at (804) 543-5188 or by email at Marshall.x.Massenberg@dss.virginia.gov.
Based on documentation and interview, the facility did not provide supervision of resident schedules, care, and activities, including attention to specialized needs, such as prevention of falls and wandering from the premises. Evidence: Facility documentation indicates that Resident #1 was observed outside of the facility on 8/10/25 at approximately 2:30 PM. Facility staff were reported to have intervened and escorted the resident back to the facility, before he reached Lee Highway. Prior to him exiting the building, facility staff observed Resident #1 in the facility's safe, secure unit at approximately 2 PM on 8/10/25. Facility documentation indicates that Resident #1 is believed to have exited the unit through a window that had been opened in another resident's room. The window?s security mechanism, used to keep the window from opening fully, had been broken and removed. The window screening had also been removed. Resident #1 was admitted to the facility?s safe, secure unit on 8/4/25. Resident #1's record was observed during the inspection. Resident #1's record included an Assessment of Serious Cognitive Impairment form, dated 7/14/25, that states that the resident has a serious cognitive impairment and an inability to recognize danger or protect his own safety and welfare. Resident #1's physical examination form, dated 7/14/25, states that he is "very mobile/ambulatory." Resident #1's individualized service plan ( ISP
Jan 17, 2025Routine
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 1/17/25 (8:45 AM - 5:45 PM) The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 84 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: Six Number of interviews conducted with residents: Two Number of interviews conducted with staff: Three Observations by licensing inspector: Meals, Medication Administration, Activity Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Marshall Massenberg, Licensing Inspector at (804) 543-5188 or by email at Marshall.x.massenberg@dss.virginia.gov.
Based on record review and interview, the facility did not ensure that an annual review of continued appropriateness for residence in the special care unit was completed. Evidence: The most recent reviews of appropriateness for Resident #1 (10/23/23) and Resident #6 (7/5/23) were more than a year old, at the time of the inspection. Facility staff confirmed that the most recent reviews were more than a year old, at the time of the inspection.
Based on record review and interview, the facility did not ensure that each resident received an annual tuberculosis risk assessment. Evidence: Tuberculosis risk assessments for Resident #1 (10/1/23) and Resident #6 (4/20/23) were more than a year old, at the time of the inspection. Facility staff confirmed that the risk assessments were more than a year old, at the time of the inspection.
Based on record review and interview, the facility did not ensure that the master service plan is filed in the resident's record. Evidence: Resident #2's individualized service plan ( ISP
Based on observation and record review, the facility did not ensure that medication storage in resident rooms is limited to out-of-sight places in the rooms of residents whose UAI
Based on record review, the facility did not ensure that medications are administered in accordance with the physician's instructions. Evidence: 1. Resident #1's record contained an order for sliding scale insulin with the following instructions: For BS < 70: Call MD; For BS 150-200: Give 2 Units SQ; For BS 201-250: Give 4 Units SQ; For BS 251-300: Give 6 Units SQ; For BS 301-350: Give 8 Units SQ; For BS 350+: Call MD; 2. Resident #1's January 2025 MAR
Based on observation and interview, the facility did not ensure that PRN
Oct 17, 2024Routine
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 10/17/24 (8:30 AM - 12:30 PM). The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: Two Number of interviews conducted with residents: One Number of interviews conducted with staff: Two Observations by licensing inspector: Medication administration, Building and Grounds An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Marshall Massenberg, Licensing Inspector at (804) 543-5188 or by email at Marshall.x.Massenberg@dss.virginia.gov
Based on observation and documentation, the facility did not ensure that medications are administered in accordance with the physician's instructions. Evidence: 1. The medication pass for Resident #1 was observed during the inspection. 2. Resident #1's Levothyroxine was administered along with her other 8:00 AM medications. Resident #1's October medication administration record ( MAR
Based on observation and interview, the facility did not ensure that PRN
Jul 25, 2024RoutineCleanReport
Type of inspection: Initial Date of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 07/26/2024 10:30 AM to 2:50PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 0 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 0 Number of staff records reviewed: 1 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 1 Additional Comments/Discussion: Change of Ownership- Room measurements taken. An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined no violations with applicable standard(s) or law. The inspection summary will be posted to the VDSS website should the facility be issued a license to operate. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of a licensed facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Amanda Velasco, Licensing Inspector at (703) 397-4587 or by email at Amanda.Velasco@dss.virginia.gov
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