Altercare of Wadsworth
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 54 Google reviews

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What this means for your family
This facility's physical therapy department is frequently praised, making it a potential option for short-term rehab. However, families must be vigilant regarding basic care needs; multiple reviewers reported issues with call light response times and hygiene. We strongly recommend visiting during off-hours and weekends to observe staffing levels firsthand before committing.
Google Reviews
Google Reviews
54 reviews on Google“Altercare of Wadsworth receives highly polarized feedback, with families either praising the facility as a compassionate, clean environment or condemning it for severe neglect and poor communication. While many reviewers highlight excellent physical therapy and specific, dedicated staff members, a recurring pattern of complaints involves slow response times to call lights, understaffing, and inconsistent care quality. Families should approach this facility with caution, as experiences appear to vary significantly based on the specific shift or staff members assigned.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Compassionate and attentive individual staff members
- Clean and orderly facility appearance
- Helpful admissions process
Concerns
- Slow response times to call lights and patient needs (mentioned by 4 reviewers)
- Poor communication and difficulty reaching staff/management (mentioned by 5 reviewers)
- Inadequate hygiene and neglect of basic medical needs (mentioned by 4 reviewers)
- High turnover or reliance on agency staff who lack familiarity with patients (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 54 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that communication is a top priority for families; what is the best way for us to stay in touch with the nursing team and management regarding my loved one's daily status?
- 2Given the feedback regarding response times to call lights, what specific protocols do you have in place to ensure residents receive timely assistance when they need help?
- 3I see that the facility has a 3-star CMS rating; what specific steps is the leadership team currently taking to improve the health inspection and staffing outcomes?
- 4Since therapy services are highlighted as a strength here, how do your physical and occupational therapists coordinate with the nursing staff to ensure consistent care throughout the day?
- 5How do you manage the transition for new residents when utilizing agency staff to ensure they are familiar with my loved one's specific medical needs and personal preferences?
- 6Regarding medication management and hygiene, what oversight measures are in place to ensure these daily tasks are consistently completed to a high standard?
Personalized based on this facility's data
Key Review Excerpts
“The physical and occupational therapy were excellent—thoughtful, consistent, and tailored to his needs—which was crucial to his recovery.”
“They didn’t take care of my dad at all. If it wasn’t for hospice he would have suffered more. They gave him no attention and no medical care. They let him lay and suffer with wounds on his feet and buttocks.”
“The communication and care is incredible!!! They contacted me about my father's care before. even got there from the hospital. Gave me accurate and timely information, the care is awesome!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, with 8 complaint-triggered deficiencies in recent years. The facility shows recurring problems with quality of care, medication management, and infection control across multiple surveys from 2023 to 2025. While all issues have correction dates, the pattern of repeated problems in core care areas, particularly quality of life and treatment according to resident preferences, suggests ongoing challenges that families should carefully evaluate.
Jul 24, 2025Complaint5
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Mar 18, 2025Complaint2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 25, 2024Routine13
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 28, 2023Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 2, 2020Routine1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Ownership & Operations
Who Operates This Facility
Altercare of Wadsworth
for profit
Chain Affiliation
Altercare
22 facilities nationwide
Chain avg rating: 3.3/5 · Rank 16 of 22
Ownership & Management
Owners
Tsg Nursing Centers, INC
Owner · Organization
Gerald F Schroer Dynasty Tr Ua 12312009 Fbo Andrew M Schroer
Owner (parent company) · Organization
Gerald F Schroer Dynasty Tr Ua 12312009 Fbo Gerald F Schroer Jr
Owner (parent company) · Organization
Gerald F Schroer Dynasty Tr Ua 12312009 Fbo Matthew Schroer
Owner (parent company) · Organization
Gerald F Schroer Dynasty Tr Ua 12312009 Margaret S Goodman
Owner (parent company) · Organization
Susanne Schroer Dynasty Trust U/a
Owner (parent company) · Organization
The Schroer Group, INC.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Official Website
Visit altercare.com
Medicare data downloads
Original nursing home datasets
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