Assisted LivingMemory Care

Discovery Village Castle Hills

Name: Public quality & inspection record for Discovery Village Castle Hills
Creator: EveryPlace
License: https://everyplace.care/research-policy

Public Google reviewers rate this highly and often mention exceptional scratch kitchen and dining quality. Schedule a visit to confirm the fit.

2600 Windhaven Parkway, Lewisville, TX 75056|Reported capacity: 127|Licensed & active

Google rating

4.8/5

based on 139 Google reviews

(682) 235-2080 Directions Website

Street View

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What this means for your family

Public Google reviewers rate Discovery Village Castle Hills highly. Reviewers highlight: exceptional scratch kitchen and dining quality, warm, professional, and attentive staff. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.

Google Reviews

142 public Google reviews available

Discovery Village Castle Hills is highly regarded for its exceptional dining experience, featuring a scratch kitchen and high-quality meals. Families frequently praise the professional, warm, and long-tenured staff, as well as the beautiful, well-maintained, and modern facilities. However, one reviewer reported significant concerns regarding nursing care and following medical instructions in the assisted living wing.

Quality Themes

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Strengths

Exceptional scratch kitchen and dining quality
Warm, professional, and attentive staff
Beautiful, clean, and modern facilities
Engaging social activities and events
Welcoming and friendly community atmosphere

Concerns

Inconsistent nursing care and failure to follow medical instructions
Inconsistent transportation services and changing rules

Rating Trends

Tap a year to see what changed

Distribution · 142 analyzed

132

⚡20 reviews posted between Nov 5, 2024 – Nov 15, 2024 · 20 were 5-star

⚡17 reviews posted between Dec 5, 2024 – Dec 7, 2024 · 17 were 5-star

How They Respond to Reviews

100%response rate

Generic

The owner relies heavily on a library of repetitive, templated responses to acknowledge positive reviews. While they do respond to negative feedback, the responses tend to be either highly defensive or use scripted empathetic language.

Questions for Your Tour

1We've heard wonderful things about the scratch kitchen here; could you tell us more about how the dining experience works and how much input residents have in the daily menus?
2The community seems so vibrant and modern; what are some of the most popular social activities or special events currently happening for the residents?
3With the memory care certification, how do you tailor daily routines and engagement specifically for residents with different stages of cognitive needs?
4How do you ensure that specific medical instructions from outside doctors are consistently communicated and followed by the nursing team during shift changes?
5In the event of a medical emergency during the night, what is the specific protocol for notifying the family and coordinating care?
6We noticed how much the management values feedback through your review responses; how does the staff typically implement suggestions from residents or families to improve services?

Personalized based on this facility's data

Key Review Excerpts

“The staff is incredibly caring, attentive, and professional, treating the residents like family. My mother is happy, safe, and loves the staff, which gives me peace of mind.”

Family member of a resident · 2026★★★★★

“The LVN is not good and many basic instructions were not followed that were required for his care.”

Family member of a resident · 2026★☆☆☆☆

“The facilities were like being in a 5-Star Hotel. We love the 'all-inclusive' pricing that included all bills and meals.”

Family member of a resident · 2023★★★★★

Source: 142 Google reviews in the current analysis set

Ownership & Operations

Who Operates This Facility

Owner / Operator

Discovery Village Castle Hills Alf Opco LLC

Organization Type

for profit

Administrator

BOB KHALIFE

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(682) 235-2080

discoveryvillagecastlehills.seniorlivingnearme.com

bkhalife@discoveryvillages.com

2600 Windhaven Parkway

Lewisville, TX 75056

Get Directions View on Google Maps

References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

139 reviews from families & visitors

Official Website

Visit discoveryvillagecastlehills.seniorlivingnearme.com

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.