Diamond Ridge Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 207 Google reviews
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What this means for your family
This facility is highly regarded for its cleanliness and physical therapy programs, making it a frequent choice for post-surgical recovery. However, families should be aware of recurring reports regarding poor communication and slow response times from nursing staff. We strongly recommend that you visit in person, observe the interaction between staff and residents, and establish a clear point of contact for medical updates before admission.
Google Reviews
Google Reviews
207 reviews on Google“Diamond Ridge Health and Rehabilitation Center receives polarized feedback, with many families praising the clean facility, friendly staff, and effective physical therapy programs. However, a significant number of reviewers report serious concerns regarding communication, inconsistent nursing responsiveness, and poor quality of food. While many visitors feel welcome and observe high-quality care, others describe instances of neglect, staffing shortages, and administrative failures that have caused distress for families.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Effective physical and occupational therapy
- Friendly and welcoming front-line staff
- Spacious and bright resident rooms
Concerns
- Poor communication and lack of responsiveness from nursing and administrative staff (mentioned by 12 reviewers)
- Understaffing leading to delayed assistance with basic needs (mentioned by 8 reviewers)
- Poor food quality and failure to follow dietary restrictions (mentioned by 6 reviewers)
- Concerns regarding medication management and medical oversight (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 233 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has a 2-star staffing rating; how do you ensure that residents receive timely assistance with daily needs like hygiene and mobility throughout the day?
- 2Communication is very important to our family; what is the standard process for updating families on changes in a resident's health or care plan?
- 3With the therapy department being a highlight here, how do you integrate those physical and occupational therapy goals into the resident's daily routine?
- 4Could you walk me through how the nursing team manages medication schedules and ensures that dietary restrictions are strictly followed during meal service?
- 5I see that you actively respond to feedback online; how does that resident and family input directly lead to improvements in your daily operations?
- 6In the event of a sudden change in medical status, what is your protocol for notifying the family and coordinating with the resident's primary physician?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Diamond Ridge went above and beyond to ensure my mother was not only comfortable but also surrounded by love and care. Your commitment to her well-being was evident in every in”
“My mother went in pretty healthy, with dementia, had to be admitted to hospital after being there 4 days. They left my mom alone for long periods of time, which worsened her condition.”
“My mom spent 4 weeks after her knee replacement surgery. She has nothing but nice things to say about the staff and the way she was treated... It's clean and I feel welcome as a visitor.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Diamond Ridge has recurring deficiencies across multiple areas, with one complaint from a family regarding failure to properly notify them about a resident's condition. The facility shows persistent issues with care planning and assessments, infection control (appearing in multiple surveys), and fire safety systems. While all deficiencies have correction dates, the pattern of repeated violations in care planning, infection prevention, and safety systems suggests ongoing operational challenges that families should discuss during visits.
Jul 23, 2025Routine6
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 6, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Apr 4, 2024Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Dec 8, 2022Routine8
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Diamond Ridge Health and Rehabilitation Center
for profit
Chain Affiliation
Summit Care
22 facilities nationwide
Chain avg rating: 3.2/5 · Rank 1 of 9 (Best)
Ownership & Management
Owners
Diamond Ridge Snf Operations LLC
Owner · Organization
Davis, Alan
Owner
Mitchell, Joseph
Owner
Ch Summit Care Holdings LLC
Owner (parent company) · Organization
Seam NY 2020 Trust
Owner (parent company) · Organization
Sk Summit Care II Holdings LLC
Owner (parent company) · Organization
Summit Care Group II Operations Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
207 reviews from families & visitors
Official Website
Visit diamondridgehealthandrehab.com
Medicare data downloads
Original nursing home datasets
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