Highgate at Paoli Pointe

A resident's record lacked a signed statement acknowledging receipt of resident rights and complaint procedures.

A resident-home contract was found to be missing the resident's signature.

The home failed to submit an incident report to the Department following a situation involving law enforcement and resident removal.

Poisonous materials, specifically Crest toothpaste, were left unlocked and accessible to residents in a bathroom.

Staff Person A did not receive required fire safety and emergency preparedness orientation topics during their first day of work.

The refrigerator in the Memory care unit had multiple red sticky stains in the interior.

A resident's enabler was not attached to their bedframe, causing a gap between the enabler and the mattress.

There was no bedside table or shelf provided beside a resident's bed.

A resident did not have access to an operable lamp or light source that can be turned on at the bedside.

The home's record of direct care staff training does not include the content of the course, training source, and length of the courses.

An unlabeled and undated container of peaches was found in the memory care refrigerator.

The retail food facility license had expired, and a carbon monoxide detector was not located near the boiler room.

The administrator completed zero hours of Department-approved training for the 2024 training year.

No staff members certified in CPR and obstructed airway techniques were present in the home during a specific shift.

A staff member did not receive the required fire safety and emergency preparedness orientation on their first day.

The facility's current license was not posted in a conspicuous and public place.

Multiple staff members lacked criminal background checks in accordance with the Older Adult Protective Services Act.

A resident was not treated with dignity as toilet paper was kept out of their reach due to frequent clogging.

The home failed to report a water damage incident and a power outage that left memory care exit doors unlocked within the required 24 hours.

Multiple leaks were identified throughout the building, including open ceiling tiles and holes in the Terrace Level and laundry room.

The first floor laundry room was missing two fluorescent tube lights.

The medication station where resident records are stored was unlocked, unattended, and accessible to residents on the Memory Care Unit.

Hand sanitizer with a warning to keep out of reach of children was left unlocked and accessible to residents in the medication station.

Multiple cardboard boxes were stored near the boilers.

There was no documentation of the most recent annual furnace inspection.

Staff locked bedroom doors, denying residents access to their bedrooms.

The air-conditioning system was inoperable during high outdoor temperatures.

Criminal background checks were missing or incomplete for several staff members, including required FBI clearances for certain employees.

Multiple staff members did not receive required orientation on fire safety and emergency preparedness topics.