Desoto Nursing & Rehabilitation Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 35 Google reviews
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What this means for your family
The facility has shown significant improvement in recent months, with newer reviews praising the nursing staff's compassion and the cleanliness of the building. However, because of a documented history of understaffing and slow response times to call buttons, families should prioritize visiting during off-hours to verify that current staffing levels are adequate.
Google Reviews
Google Reviews
35 reviews on Google“Families should approach this facility with caution due to significant historical reports of neglect, understaffing, and poor management. While recent reviews from 2024 and 2025 highlight exceptional nursing care and a clean environment, older reviews contain serious allegations regarding patient safety and lack of responsiveness to call buttons.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and fresh-smelling facility
- Effective wound care management
- Supportive management team in recent months
Concerns
- Understaffing and slow response to call buttons (mentioned by 3 reviewers)
- Poor communication from administration/admissions (mentioned by 2 reviewers)
- Issues with dietary restrictions and medication accuracy
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed some recent feedback mentions a supportive management team; how does the administration currently communicate important updates or changes to families?
- 2With such an impressive 5-star health inspection rating, how does your team ensure that high standards of clinical care and wound management are maintained daily?
- 3How does the nursing team manage call button responses during shift changes to ensure residents aren't waiting too long for assistance?
- 4Can you tell me more about how the dietary team manages specific nutritional needs and ensures medication is accurately paired with meal times?
- 5What kind of daily activities or social outings are planned to keep the residents engaged and connected with one another?
- 6In the event of a medical emergency after hours, what is the specific protocol for contacting the physician and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“Head of nurse Amanda is great on wound care. My feet was in bad shape which might be gangrene but she is working with them.”
“The entire family has been involved with all aspects of his care and interacts with the staff to seek swift equitable resolution for concerns.”
“My mom is happy and content there. She has friends, she likes the staff. They take good care of my mom. This very important to me and my family. One of the things that I noticed since she has been there, the center is always clean , and always smells clean and fresh.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 30 deficiencies across six surveys, including four complaint-triggered investigations where families filed reports about medication management and infection control issues. The most recurring problems involve fire safety systems, medication management, and infection control, with many deficiencies repeating across multiple years despite reported corrections. While all issues show correction dates, the persistent recurrence of the same safety and care problems suggests ongoing compliance challenges.
Feb 12, 2026Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Feb 12, 2026Routine4
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nov 24, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 15, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 21, 2024Routine8
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
May 16, 2024Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Feb 12, 2026
$12,740
Ownership & Operations
Who Operates This Facility
Desoto II Enterprises, LLC
for profit
GULF COAST LTC PARTNERS
NAQUITA MELTON
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 16 of 148 (Best)
Ownership & Management
Owners
Desoto II Enterprises, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit desotonursingcare.com
Medicare data downloads
Original nursing home datasets
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