Cedar Hill Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 82 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (10 vs median 8.0)
Bottom 25% in Texas · Below recommended RN staffing · Worst in SOUTHWEST LTC chain · $22,503 in fines
What this means for your family
This facility offers a professional administrative team and a friendly atmosphere for many, making it a pleasant place for visits. However, the presence of serious allegations regarding medical neglect, hygiene, and understaffing on the secure unit is a major red flag. If you choose this facility, you must implement a rigorous daily check-in routine to monitor your loved one's physical condition and hygiene.
Google Reviews
Google Reviews
82 reviews on Google“Families considering Cedar Hill Healthcare Center will find a polarizing environment. While many reviewers praise the professional administration and the friendly, caring nature of the nursing staff, there are serious, recurring allegations regarding understaffing, neglectful hygiene care, and physical/verbal abuse on the secure unit. Recent reviews highlight a significant divide between those who find the facility clean and pleasant and those who report severe medical oversight and facility maintenance issues.”
Quality Themes
Tap a score for detailsStrengths
- Professional and friendly administration
- Responsive and caring nursing staff
- Clean and odor-free environment (noted by several)
- Smooth admission and touring process
Concerns
- Understaffing and lack of responsiveness (mentioned by 3 reviewers)
- Neglect regarding hygiene and incontinence care (mentioned by 2 reviewers)
- Facility maintenance and cleanliness issues (roaches/smell) (mentioned by 2 reviewers)
- Allegations of patient abuse on secure/lockdown unit (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 82 analyzed
How They Respond to Reviews
The owner frequently uses the reviewer's name to personalize responses and acknowledges specific details mentioned in positive reviews. They maintain a professional tone and address negative feedback by requesting further communication or acknowledging that feedback has been shared.
Questions for Your Tour
- 1It’s great to see how professional and welcoming the administration team is; how do you ensure that this level of care and communication is maintained between the staff and families?
- 2I noticed some mentions of the facility being very clean and odor-free; what specific protocols do you have in place for daily maintenance and deep cleaning of the resident rooms?
- 3With the recent health inspections, what specific steps has the facility taken to address the identified deficiencies and improve medication management processes?
- 4How does the nursing team manage hygiene and incontinence care to ensure every resident's personal dignity and comfort are prioritized?
- 5Can you tell me more about the daily activity calendar and how you are working to expand the variety of events available for the residents?
- 6In the event of a medical emergency or a change in a resident's condition after hours, what is the specific protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“My experience from the Administration office to the employees, I am amazed how professional they are. They are very friendly, they interact with the patients and family.”
“The event for the Thanksgiving UNITY Gathering was very nicely prepared. The place was decorated and Xmas trees were all lit up. Sitting arrangements were made, the food was delicious and had more than enough food for all.”
“She fell at 4:00 am and they did nothing but give her pain meds. We forced them to take her to the hospital at 3:00 pm. She had 4 broken ribs and a broken nose.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
9
measures
3
measures
3
measures
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints resulting in 22 deficiency citations, indicating ongoing concerns about safety and care quality. The facility shows persistent problems across infection control, fire safety systems, and care planning that recur in multiple surveys from 2023 through 2025. While the facility reports correcting issues, the pattern of recurring deficiencies in critical areas suggests systemic challenges that families should carefully consider.
Aug 15, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 2, 2025Routine5
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Jul 2, 2025Complaint7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 5, 2025Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 5, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 26, 2024Complaint6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Federal Penalties
Fine
Aug 15, 2025
$9,113
Fine
Nov 5, 2024
$13,390
Payment Denial
Nov 5, 2024
8-day denial
Ownership & Operations
Who Operates This Facility
Stephens Memorial Hospital District
for profit
PMG OPCO CEDAR HILL, LLC
MABEL NIKOI
Chain Affiliation
Southwest Ltc
13 facilities nationwide
Chain avg rating: 3.4/5 · Rank 7 of 7 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
82 reviews from families & visitors
Official Website
Visit cedarhillhealthcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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