Methodist Transitional Care Centerdesoto LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 201 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (17 vs median 8.0)
- High staff turnover (55%)
- High RN turnover (54%)
Below average in Texas · Below recommended RN staffing · Above recommended total nurse staffing · Below chain average · $38,002 in fines
What this means for your family
This facility offers an impressive physical therapy program and a very clean, modern environment which is excellent for short-term rehabilitation. However, you must be extremely vigilant regarding nursing care, as there is a documented pattern of slow response times to call lights and issues with hygiene and medication timing. We recommend frequent, unannounced visits to ensure your loved one's basic needs are being met promptly.
Google Reviews
Google Reviews
201 reviews on Google“Families considering Methodist Transitional Care Center will find a facility with highly praised physical and occupational therapy teams and a modern, clean building. However, there are significant and frequent reports of nursing neglect, including delayed medication administration, poor hygiene care, and slow response to call lights. While some staff members are described as exceptionally compassionate, others are frequently criticized for being rude, unprofessional, or unresponsive to patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical and occupational therapy teams
- Clean, modern, and well-maintained facility
- Compassionate individual aides and therapists
- Welcoming and professional front desk staff
Concerns
- Nursing neglect and slow response to call lights (mentioned by 12 reviewers)
- Inadequate staffing levels, especially at night (mentioned by 8 reviewers)
- Poor communication from administration and social workers (mentioned by 5 reviewers)
- Issues with hygiene and cleanliness of patients (mentioned by 4 reviewers)
- Inconsistent food quality and temperature (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 202 analyzed
How They Respond to Reviews
The owner uses highly repetitive, templated responses. Negative reviews are met with a standardized script that directs the reviewer to a specific contact person, while positive reviews use a set of predictable, celebratory phrases.
Questions for Your Tour
- 1We've heard wonderful things about your therapy teams; how do the physical and occupational therapists work with residents to plan for their specific recovery goals?
- 2Since the front desk staff is known for being so welcoming, how does the administration ensure that families stay updated on their loved one's care and any changes in their condition?
- 3What specific protocols are in place during the night shifts to ensure that call lights are answered promptly and residents' needs are met even when the building is quiet?
- 4How does the nursing team manage medication schedules and double-check accuracy to ensure every resident receives the right dose at the right time?
- 5Could you tell us more about the dining experience, specifically how you ensure meals are served at the right temperature and how much variety is offered on the menu?
- 6What kind of daily activities or social programs are available to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy was excellent, and we saw clear improvement in my mother’s mobility.”
“I was impressed as to the cleanliness, state of repair, compassion, and competence of the staff.”
“The staff was very courteous, and helpful with helping us find my uncle's room. They were very friendly. Very clean center.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints resulting in 23 deficiencies across recent surveys, with recurring issues in medication management, care planning, and infection control appearing multiple times between 2023-2025. The facility has ongoing problems with medication labeling and administration safety, resident assessment accuracy, and basic care delivery that persist across surveys despite correction plans. Some recent deficiencies from December 2025 remain without approved correction plans, indicating unresolved safety concerns.
Dec 10, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Dec 5, 2025Complaint2
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 27, 2025Routine20
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Jun 27, 2025Complaint1
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
May 8, 2025Complaint6
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Assessment and Care Planning Deficiencies
Ensure a qualified health professional conducts resident assessments.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Feb 5, 2025Complaint4
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Federal Penalties
Fine
May 8, 2025
$12,260
Fine
Feb 5, 2025
$15,733
Ownership & Operations
Who Operates This Facility
Methodist Transitional Care Centerdesoto LLC
for profit
DESOTO REHABILITATION INSTITUTE LLC
CATINA PERKINS
Chain Affiliation
Hmg Healthcare
33 facilities nationwide
Chain avg rating: 3.3/5 · Rank 22 of 31
Ownership & Management
Owners
Cibc Bank USA
Owner · Organization
Forvis Mazars Llp
Owner · Organization
Hmg Healthcare LLC
Owner · Organization
Methodist Hospitals of Dallas
Owner · Organization
Methodist Transitional Care Center-Desoto LLC
Owner · Organization
Zions Bancorporation
Owner · Organization
Prince, Derek
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
201 reviews from families & visitors
Official Website
Visit methodisttransitional.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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