Five Points Nursing and Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 75 Google reviews
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What this means for your family
While the facility offers a beautiful and modern environment, the recent trend of reviews indicates serious concerns regarding nursing neglect and understaffing. If you choose this facility, you must closely monitor your loved one for hygiene, skin integrity, and responsiveness to call lights, especially during weekends.
Google Reviews
Google Reviews
75 reviews on Google“Families should approach this facility with caution due to significant reports of severe neglect, including bedsores, improper hygiene, and inadequate staffing. While many reviewers praise the modern, beautiful building and certain administrative staff members, there is a recurring pattern of serious medical and safety concerns during shifts with high turnover.”
Quality Themes
Tap a score for detailsStrengths
- Modern and beautiful facility design
- Professional admissions and administrative staff
- Clean and well-maintained environment
- Effective physical and occupational therapy teams
Concerns
- Severe neglect and hygiene issues (bedsores, soiled residents) (mentioned by 4 reviewers)
- Chronic understaffing and high staff turnover (mentioned by 5 reviewers)
- Unresponsive nursing staff and unanswered call lights (mentioned by 3 reviewers)
- Inconsistent quality of care following leadership changes (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 76 analyzed
How They Respond to Reviews
The owner uses highly repetitive, templated responses that follow a nearly identical structure for every review. While they acknowledge the reviewer by name, they fail to address any of the specific, serious allegations regarding staffing, administration, or patient care.
Questions for Your Tour
- 1The facility looks beautiful and very modern; how do you ensure the cleanliness and hygiene of the resident rooms are maintained throughout the day?
- 2With the recent leadership changes, what specific steps is the administration taking to ensure consistent quality of care and better communication with families?
- 3How do you manage call light response times to ensure that residents are never left waiting for assistance with their immediate needs?
- 4Could you tell us more about the dining experience, specifically regarding the nutritional variety and how mealtime is structured for the residents?
- 5What is the protocol for handling medical emergencies or sudden changes in a resident's condition during the night shifts?
- 6What kind of daily activities or social programs are available to keep the residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The facility is absolutely beautiful, everything from the design to the technology is modern, clean, and clearly built with both comfort and safety in mind.”
“My mother is there and the care is terrible she has gotten multiple bed sore and the business office is saying that she is being evicted for nonpayment.”
“The admissions director, Shay Harris, is truly amazing! She is the epitome of someone who goes above and beyond!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaints against this facility, triggering 8 investigations that revealed deficiencies in care planning, medication management, and nutrition services. Recurring issues include incomplete care plans (appearing in 2023, 2024, and 2025), medication errors, and problems with food service and resident activities. Most deficiencies show correction dates, though some recent issues from December 2025 lack correction plans.
Mar 13, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 5, 2026Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 7, 2025Complaint2
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
May 29, 2025Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Mar 13, 2025Complaint1
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Jan 16, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Administration Deficiencies
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Federal Penalties
Fine
Aug 17, 2023
$8,514
Ownership & Operations
Who Operates This Facility
West Wharton County Hospital District
for profit
DESOTO I ENTERPRISES, LLC
JONATHAN HARRIS
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 56 of 148
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
75 reviews from families & visitors
Official Website
Visit fivepointsdesoto.com
Medicare data downloads
Original nursing home datasets
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