Desert Highlands Care Center
Limited public data on Desert Highlands Care Center. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 31 Google reviews
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What this means for your family
While some families find the physical therapy and admissions staff to be excellent, the facility has a pattern of serious safety concerns including medication errors and loss of personal property. If you choose this facility, you must implement a rigorous system for monitoring medication administration and personally checking for the security of your loved one's belongings.
Google Reviews
Google Reviews
31 reviews analyzed“Families should exercise extreme caution due to serious reports of medical neglect, medication errors, and loss of personal property. While some long-term residents and rehab patients praise the kindness of specific nurses and the physical therapy team, there are recurring, severe allegations regarding inadequate supervision and poor hygiene management.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate physical therapy team
- Kind and helpful nursing staff in specific instances
- Helpful admissions process for new residents
- Clean environment for some long-term residents
Concerns
- Loss of personal clothing and property (mentioned by 2 reviewers)
- Inadequate staffing levels and patient-to-CNA ratios (mentioned by 2 reviewers)
- Poor management follow-up and communication (mentioned by 2 reviewers)
- Issues with food temperature and quality (mentioned by 3 reviewers)
- Infection control and COVID-19 related incidents (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy team; how often do residents typically participate in therapy sessions?
- 2What steps are in place to ensure that residents' personal belongings and clothing are kept safe and organized?
- 3Could you tell us more about the dining experience, specifically how you ensure meals are served at the right temperature and meet nutritional needs?
- 4How does the nursing team communicate important updates or changes in a resident's health status to family members?
- 5What is the protocol for managing medical emergencies or sudden changes in health during the overnight hours?
- 6What kind of daily activities or social events are available to help residents stay engaged with one another?
Personalized based on this facility's data
Key Review Excerpts
“The Admissions Director took all the time I needed to answer questions and take a tour. I quietly observed the staff. Being very judgemental and an ein advocate for my husband, I made THE BEST choice.”
“The physical therapy group was awesome, and helped guide me through a fast recovery i had a great stay and would definitely consider another stay, if and when needed”
“Desert Highlands Administrative staff bent over backwards to help get my son moved from Palm Springs to Kingman for me. The couple weeks he has been there he has improved more in the couple weeks than he has the whole year.”
Inspection History
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Sep 30, 2025ComplaintCleanReport
The investigation of complaints 00145314, and 00144834 was conducted on September, 30 2025. No deficiencies were cited.
Sep 10, 2025ComplaintCleanReport
This complaint survey was conducted on September 10, 2025 with the investigations of complaints: 00144270. There were no deficiencies cited.
Jul 30, 2025Complaint
An onsite complaint survey was conducted on July 30 through July 31, 2025 for the investigation of intake #00134323, 00136979. Following deficiencies were cited.
Based on clinical record review, staff interviews and facility policy, the facility failed to ensure procedures were activated timely when the the Resident (#11) failed to return to the facility. The deficient practice may result in unidentified residents who eloped.
Based on clinical record review, staff interviews and facility policy, the facility failed to ensure procedures were activated timely when the the Resident (#11) failed to return to the facility.Â
May 13, 2025ComplaintCleanReport
A complaint survey was conducted on May 13, 2025 through May 14, 2025 for the investigation of intakes #'s:00129186. There were no deficiencies cited.
Apr 16, 2025ComplaintCleanReport
A complaint survey was conducted on April 16, 2025 through April 17, 2025 for the investigation of intake # SF00125182, SF00125163, SF00125418, SF00127174, SF00127267. There were deficiencies cited.
Mar 18, 2025Other12Report
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Mar 11, 2025Complaint14Report
The State compliance survey was conducted on March 11, 2025, through March 14, 2025 along with the investigation of complaint intakes #AZ00213928, AZ00213922, AZ00214117, AZ00209951, AZ00209732, AZ00207618, AZ00199662, AZ00197503, AZ00195119, AZ00194699, AZ00194573, AZ00193362, AZ00193205, AZ00184955, AZ00184809, AZ00183808, AZ00183446, AZ00181440, AZ00178484, AZ00177693, AZ00175801, AZ00174901, AZ00174488, AZ00173930, AZ00172914, AZ00172875, AZ00172443, AZ00171419, AZ00171009, AZ00166698, AZ00163586, AZ00143359 . The following deficiencies were cited:
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Mar 4, 2025ComplaintCleanReport
An onsite complaint survey was conducted on March 04 through March 05, 2025 for the investigation of intake # 00120853. There were no deficiencies cited.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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