The Gardens Rehab & Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 37 Google reviews

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What this means for your family
While recent reviews suggest an improvement in rehab services and staff compassion, the facility has a history of serious complaints regarding understaffing and patient neglect. When touring, we strongly recommend asking for specific nurse-to-patient ratios and observing how staff respond to call lights to ensure your loved one's basic needs will be met.
Google Reviews
Google Reviews
37 reviews on Google“The Gardens Rehab & Care Center receives highly polarized feedback, with many families praising the compassionate and friendly staff, while others report severe concerns regarding neglect and understaffing. While some patients report successful rehab outcomes and positive interactions, others describe distressing experiences involving poor communication, inadequate patient care, and missing personal belongings.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing/CNA staff
- Effective physical and occupational therapy programs
- Clean and well-maintained facility environment
- Responsive follow-up and admission processes
Concerns
- Chronic understaffing leading to unmet patient needs (mentioned by 5 reviewers)
- Poor communication with family members regarding patient status (mentioned by 2 reviewers)
- Inadequate attention to patient hygiene and basic care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing and CNA staff; how do you ensure that level of care remains consistent throughout every shift?
- 2Since we want to stay closely involved in our loved one's care, what is your preferred process for giving families regular updates on a resident's daily status?
- 3With the high standard of cleanliness noted in your facility, how do you manage the daily hygiene and personal care routines for residents who may need extra assistance?
- 4Could you tell us more about the dining experience and how the menu is planned to ensure residents are getting nutritious and enjoyable meals?
- 5What kind of daily activities or social programs do you have in place to keep residents engaged and active within the community?
- 6In the event of a medical emergency or a sudden change in health during the night, what are your specific protocols for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“My Mom was there for almost 100 days, I am forever grateful to each and every member of this facility. Nurses, CNA's, Physical therapy team to the folks delivering the meals, Every single one of them showed love and compassion for my Mom and family members visiting.”
“My grandmother was brought home from there. They did not give us her belongings. We had to call and ask and then they said they found them, her wallet was also missing $180. While in their care for 3 weeks she also was not taken out of bed nor able to use the restroom”
“My husband was at the facility for rehab purposes & had very positive interactions with the staff. I was impressed with everyone I met & we would highly recommend their services.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
3
measures
9
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents who lost too much weight
Residents with a long-term catheter
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with resident protection from abuse and neglect, with multiple family complaints triggering investigations in 2024. The most recurring issues involve protecting residents from abuse and neglect, proper reporting of suspected incidents, and resident rights violations. While all deficiencies show correction dates, the pattern of repeated violations in resident protection areas and recent complaint-triggered surveys suggest families should carefully evaluate the facility's safety protocols before considering placement.
Jan 8, 2026Routine4
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Environmental Deficiencies
Have policies on smoking.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Jan 15, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 19, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 15, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 18, 2024Routine1
Construction Deficiencies
Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.
Oct 21, 2021Routine1
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Feb 18, 2026Other
Based on record review and staff interview, the facility failed to conduct fire drills in accordance with the requirements of NFPA 101 - 2012 edition, Section 19.7.1. This deficient practice could affect all 46 residents and all staff.Â
Based on observation and interview, the facility failed to provide corridor doors in accordance with the requirements of NFPA 101 - 2012 edition, Sections 19.3.6, 19.3.6.3, and 19.3.6.3.10. This deficient practice could affect approximately 8 of 46 residents plus staff in the affected area.Â
May 14, 2025ComplaintCleanReport
An onsite complaint survey was conducted on May 15, 2025 for the investigation of intake #AZ00224461. There were no deficiencies cited.
Mar 13, 2025ComplaintCleanReport
An onsite complaint survey was conducted on March 13, 2025 through March 14, 2025 for the investigation of intake #AZ00192373, AZ00194126, AZ00196933, AZ00196914, AZ00209880, AZ00209933, AZ00210968. There were no deficiencies cited.
Jan 15, 2025Complaint
A complaint investigation was conducted on January 15, 2024 through January 15, 2024 of intake # AZ00221654, AZ00191105, AZ00191410, AZ00191031, AZ00191091. The following deficiencies were cited;
Based on observation, interviews, review of documentation, and review of facility policies, the facility failed to ensure that all allegations of abuse were reported to the state agency and other mandated entities within the required timeframe for one resident (#54). -Regarding Resident # 54: Resident # 54 was admitted to the facility on December 26 2024 and discharged January 7, 2025, with diagnoses that included displaced transverse fracture of right patella, subsequent encounter for closed fracture with routine healing, unspecified dementia, unspecified severity, without behavioral disturbance, psychotic disturbance, mood disturbance, and anxiety, altered mental status, unspecified, mild cognitive impairment of uncertain or unknown etiology. The Medicare 5-day Minimum Data Set (MDS) assessment dated January 2, 2024, revealed that the resident had a Brief Interview for Mental Status (BIMS) score of 03, indicating the resident had severe cognitive impairment. A nursing progress note dated January 05, 2025, revealed that at approximately 5:53 PM, revealed the following note "residents' spouse at the. Resident was in w/c in commons area and spouse pushed resident towards door of room. This writer was sitting at nurses station an overheard spouse talking to resident and stated, "You fucking idiot, I can't take you home. You're so stupid, why can't you listen to me? You're fucking worthless." Nurse intervened and stepped between resident and spouse, and removed spouses' hands from w/c. Spouse continued to attempt to talk to resident stating, "I can't take care of you, I'm not taking you home." This writer had another staff member stay with resident and escorted spouse out of facility and informed him that he isn't allowed to talk to resident in that way or tone. Administration updated per night supervisor A Communication Note- with family/NOK/POA dated January 6, 2025 at 1:18 PM, Administrator in Training ((AIT/Staff # 12) revealed "Assistant Administrator spoke with husband this morning regarding the interaction between resident's spouse and wife Toni yesterday afternoon. Resident's spouse told Assistant Administrator that his dog is very sick and having seizures. He was upset about the dogs' condition and then shared that information with resident #54 (he admitted to this being a mistake). Resident #54 then got very agitated and was wanting to leave. Resident's spouse said he got frustrated with everything going on and lost his temper. He was apologetic and said it won't happen again. He also told the Assistant Administrator that she had been calling him this morning wanting him to come in. Assistant Administrator and DON interviewed the resident. Resident doesn't recall the incident therefore resident did not seem negatively affected by the incident with her husband on 1/5/25. Resident stated she felt comfortable with her husband and doesn't feel uncomfortable with him at all." A Psychiatry/Mental Health note dated January 7, 2025 at 5:15 PM reve
Nov 18, 2024Complaint
The investigation for complaint AZ00218390, AZ00191412, and AZ00190945 was conducted on November 19, 2024 through November 20, 2024.
Based on documentation, staff interviews, and the facility policy and procedures, the facility failed to report an allegation of verbal abuse to the state agency based on the regulatory timeframe for one resident (#30). Findings include: Resident #30 was admitted to the facility on January 21, 2023 with diagnoses that included cerebral infarction, chronic kidney disease, encephalopathy, and hypertension. The minimum data set (MDS) dated January 30, 2024 included a brief interview for mental status score of 12 indicating the resident had a moderate cognitive impairment. A progress note dated January 30, 2024 revealed that residents were interviewed and notified appropriate agencies as per protocol. Resident #30 made an allegation of abuse to his therapist. The therapist alerted administration and this nurse at 3:10 p.m. and an investigation was started immediately. The responsible party, the resident's mother, was present when the resident was interviewed at 3:15 p.m. A psych consult was ordered for psychosocial well-being. A care plan dated January 30, 2023 revealed that resident #2 was involved in an allegation of abuse. Interventions included to order a psych consultation related to psychosocial well-being. A skin assessment dated February 1, 2023 did not reveal any injuries. -Resident #2 was admitted to the facility on January 6, 2023 with diagnoses that included acute kidney failure, post traumatic stress disorder, and Rhabdomyolysis. The minimum data set (MDS) dated January 13, 2023 included a brief interview for mental status score of 5 indicating the resident had a severe cognitive impairment. The care plan dated January 6, 2023 did not reveal a plan for behaviors or PTSD. The progress note dated January 27, 2023 revealed that the resident had a verbal altercation with his roommate. The resident was moved to room #11. The power of attorney is aware. A progress note dated January 30, 2023 revealed that the resident was involved in an allegation of abuse. Administration and this nurse were notified at 3:10 p.m. and an investigation was started immediately. The appropriate parties were notified and a psych consult was ordered. A care plan dated January 30, 2023 revealed that resident #2 was involved in an allegation of abuse. Interventions included to order a psych consultation related to psychosocial well-being. The progress note dated January 30, 2023 revealed that the resident was moved to another room per his request. A skin assessment dated January 31, 2023 did not reveal any injuries. Review of the 5-day investigation dated Review of the 5-day investigation dated February 3, 2023 revealed: -a physical therapy assistant (staff #21) informed the nurse that resident #30 was inquiring about the altercation that took place with him and his roommate. The staff informed the administrator on January 30, 2023 and started an investigation immediately by interviewing the two residents. - a certified nursing assistant (CNA/staff #9). Staff #9's sta
Based on documentation, staff interviews, and the facility policy and procedures, the facility failed to ensure that resident (#30) was not abused by resident (#2). Findings include: Resident #30 was admitted to the facility on January 21, 2023 with diagnoses that included cerebral infarction, chronic kidney disease, encephalopathy, and hypertension. The minimum data set (MDS) dated January 30, 2024 included a brief interview for mental status score of 12 indicating the resident had a moderate cognitive impairment. A progress note dated January 30, 2024 revealed that residents were interviewed and notified appropriate agencies as per protocol. Resident #30 made an allegation of abuse to his therapist. The therapist alerted administration and this nurse at 3:10 p.m. and an investigation was started immediately. The responsible party, the resident's mother, was present when the resident was interviewed at 3:15 p.m. A psych consult was ordered for psychosocial well-being. A care plan dated January 30, 2023 revealed that resident #2 was involved in an allegation of abuse. Interventions included to order a psych consultation related to psychosocial well-being. A skin assessment dated February 1, 2023 did not reveal any injuries. -Resident #2 was admitted to the facility on January 6, 2023 with diagnoses that included acute kidney failure, post traumatic stress disorder, and Rhabdomyolysis. The minimum data set (MDS) dated January 13, 2023 included a brief interview for mental status score of 5 indicating the resident had a severe cognitive impairment. The care plan dated January 6, 2023 did not reveal a plan for behaviors or PTSD. The progress note dated January 27, 2023 revealed that the resident had a verbal altercation with his roommate. The resident was moved to room #11. The power of attorney is aware. A progress note dated January 30, 2023 revealed that the resident was involved in an allegation of abuse. Administration and this nurse were notified at 3:10 p.m. and an investigation was started immediately. The appropriate parties were notified and a psych consult was ordered. A care plan dated January 30, 2023 revealed that resident #2 was involved in an allegation of abuse. Interventions included to order a psych consultation related to psychosocial well-being. The progress note dated January 30, 2023 revealed that the resident was moved to another room per his request. A skin assessment dated January 31, 2023 did not reveal any injuries. Review of the 5-day investigation dated February 3, 2023 revealed: -a physical therapy assistant (staff #21) informed the nurse that resident #30 was inquiring about the altercation that took place him and his roommate. The staff informed the administrator on January 30, 2023 and started an investigation immediately by interviewing the two residents. - a certified nursing assistant (CNA/staff #9). Staff #9's statement revealed that on January 27, 2023, dietary staff (#62) reported to her that two residents wer
Oct 15, 2024Complaint
A complaint survey was conducted on October 15, 2024. The following deficiencies were cited:
Based on clinical record reviews, facility documentation, staff interviews, policy review, and the State Agency (SA) complaint tracking system, the facility failed to ensure that a resident (resident #1) was free from verbal abuse from another resident (resident #2). Findings include: Regarding Resident #1: Resident #1 was admitted at the facility on July 22, 2020 with diagnoses of syncope and collapse, major depressive disorder, schizophrenia. Regarding Resident #2: Resident #2 was admitted at the facility on November 30, 2023 with diagnoses of hemiplegia and hemiparesis following cerebral infarction affecting left non-dominant side, spastic hemiplegia affecting right nondominant side, major depressive disorder, anxiety disorder. Brief Interview Mental Status (BIMS) 15, cognitively intact. A review of resident #2's progress notes revealed on September 19, 2024 10:30 AM, staff member #5, was at the nursing station and heard cussing. The staff member went to Rose Hall and heard resident state, "She called me a psycho bitch". The staff member immediately spoke with both residents to deescalate and Resident #2 stated, "I know, I am sorry, I should not have said that, I am just so stressed". The staff member then immediately reported to Assistant Administrator and Administrator. The staff member de-escalated situation, ensured residents were safe. Contacted responsible parties. To prevent further disagreements, resident was presented with a room change. Resident agreed, signed advance notice of room change paperwork with Social Services director and moved rooms. Resident #2 was moved to another room in a different Hall. A review of documentation revealed that Resident #2 was served with a 30 day notice of discharge and said to staff member #5 that she should not of said that to resident #1 yesterday and was sorry. Documented on 09/20/2024 at 1133AM. An interview was conducted with Resident #1 on October 15, 2024 at 6:10PM. The resident stated that it was a big misunderstanding. Resident #2 wanted Resident #1 to wake them up at a certain time. I don't smoke so I did not pay attention. She was saying bad things and called me a "crazy bitch". She is no longer here (resident #2), she wanted me to wake her up. Resident concluded the interview with stating, feeling safe in the facility. Care plans were updated on 09/19/2024 for both residents regarding the verbal abuse. Resident #2 had a care plan in place for verbal behavior, makes loud verbal outbursts Manifested by: swearing and insults during meals and activities. Disturbs other individuals. Will yell out/curse at other when uncomfortable in current situation. Resident Rights policy reviewed and the policy states under Procedure 3: Our facility will make every effort to assist each resident in exercising his/her rights to assure that the resident is always treated with respect, kindness, and dignity. Abuse Prevention Program policy reviewed and states: It is the policy of this facility for our resident
Jun 6, 2024ComplaintCleanReport
An onsite complaint investigation was conducted on June 6, 2024 for the following intake: AZ00211428. No deficiencies were cited.
Apr 15, 2024Other
42 CFR 482.41 Nursing Home The facility must meet the applicable provisions of the 2012 Edition of the Life Safety Code of the National Fire Protection Association This is a recertification survey for Medicare under LSC 2012, Chapter 19, Existing. The entire facility was surveyed on April 22, 2024. The facility meets the standards, based on acceptance of a plan of correction.
Based on the requirement to minimum NFPA 101 chapter 19 fire protection features such as 2-hour separation, for the Skilled Nursing Facility. The facility failed to meet this requirement. Failure to provide the minimum fire protection features could cause serious injury or death in the event of a fire NFPA 101 2012 Edition, Section 8.2 Construction and Compartmentation. 8.2.1.1 Buildings or structures occupied or used in accordance with the individual occupancy chapters, Chapters 11 through 43, shall meet the minimum construction requirements of those chapters. 8.2.1.2 * NFPA 220, Standard on Types of Building Construction, shall be used to determine the requirements for the construction classification. 8.2.1.3 Where the building or facility includes additions or connected structures of different construction types, the rating and classification of the structure shall be based on one of the following: (1) Separate buildings, if a 2-hour or greater vertically aligned fire barrier wall in accordance with NFPA 221, Standard for High Challenge Fire Walls, Fire Walls, and Fire Barrier Walls, exists between the portions of the building (2) Separate buildings, if provided with previously approved separations (3) Least fire-resistive construction type of the connected portions, if separation as specified in 8.2.1.3(1) or (2) is not provided Findings include: Observations made while on tour April 22, 2024 revealed no 2 hour fire wall separation between the facility and the adjacent outpatient facility. The doors were 1 hour rated, the glass was 1 hour rated, and the walls did not extend to the deck above. The facility on the other side of the wall was not occupied at the time of survey and was not licensed. Facility administration confirmed understanding while on tour April 22, 2024 that the wall separating the LTC facility and the unlicensed area did not have a 2-hour fire wall.
Ownership & Operations
Who Operates This Facility
The Gardens Rehab & Care Center
for profit
Ownership & Management
Owners
Creative Care INC
Owner · Organization
Collins, Jessica
Owner
Collins, Jillian
Owner
Lingenfelter, Fred
Owner
Terry, Sandra
Owner
Overson, Sara
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit gardensrehab.com
Medicare data downloads
Original nursing home datasets
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