Desert Highlands Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 33 Google reviews
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What this means for your family
While some families report positive rehab outcomes, the recurring reports of understaffing and medication errors are significant red flags. If you choose this facility, ensure you have a family member present to advocate for the resident, and ask specifically about current nurse-to-patient ratios and how they track patient medical history.
Google Reviews
Google Reviews
33 reviews on Google“Desert Highlands Care Center receives highly polarized feedback, with some families praising the kindness of specific staff members and successful rehab outcomes, while others report severe neglect and safety concerns. Frequent complaints highlight issues with understaffing, poor communication, and lapses in basic patient care, including hygiene and medication management. Families considering this facility should be aware of the significant inconsistency in care quality reported across multiple years.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate individual nursing staff
- Effective physical therapy programs
- Clean and well-maintained physical environment
- Helpful administrative support for transitions
Concerns
- Understaffing leading to neglect (mentioned by 6 reviewers)
- Poor communication and lack of follow-up (mentioned by 4 reviewers)
- Inconsistent or cold food quality (mentioned by 3 reviewers)
- Loss of personal items and clothing (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding staffing levels, how do you ensure that residents receive consistent attention and timely assistance throughout the day and night?
- 2Could you walk me through your current process for communicating updates to families, and how do you ensure that questions or concerns are followed up on promptly?
- 3I noticed the facility has had some challenges with personal belongings; what specific systems or labeling protocols do you have in place to prevent the loss of clothing and personal items?
- 4Regarding the dining experience, what steps are you taking to improve the consistency and quality of the meals served to ensure they meet the residents' nutritional needs and preferences?
- 5Since medication management is a critical priority for us, could you explain the oversight process your nursing team uses to ensure accuracy and safety for residents?
- 6What does a typical daily activity schedule look like for residents who are looking to stay active and engaged within the community?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy group was awesome, and helped guide me through a fast recovery”
“CNAs work hard but on several nights one of them had to cover 15-19 patients. Nurses were adequate but some nights didn’t get”
“They didn't know his health history or what medications he was on even though he was transferred from the hospital. He fell out of bed and they didn't even know it until his roommate woke up and saw him on the floor.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
5
measures
5
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Desert Highlands Care Center shows concerning patterns with families filing multiple complaints about resident safety, abuse reporting failures, and pressure sore care. The facility has persistent issues across fire safety systems, daily care assistance, and infection control that appear repeatedly across surveys from 2022 to 2025. While all deficiencies show correction dates, the recurring nature of problems in critical areas like resident protection and basic care quality suggests ongoing challenges families should carefully evaluate.
Jul 31, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 17, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Mar 14, 2025Routine18
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Develop a communication plan.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 14, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nov 21, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Feb 22, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Sep 30, 2025ComplaintCleanReport
The investigation of complaints 00145314, and 00144834 was conducted on September, 30 2025. No deficiencies were cited.
Sep 10, 2025ComplaintCleanReport
This complaint survey was conducted on September 10, 2025 with the investigations of complaints: 00144270. There were no deficiencies cited.
Jul 30, 2025Complaint
An onsite complaint survey was conducted on July 30 through July 31, 2025 for the investigation of intake #00134323, 00136979. Following deficiencies were cited.
Based on clinical record review, staff interviews and facility policy, the facility failed to ensure procedures were activated timely when the the Resident (#11) failed to return to the facility. The deficient practice may result in unidentified residents who eloped.
Based on clinical record review, staff interviews and facility policy, the facility failed to ensure procedures were activated timely when the the Resident (#11) failed to return to the facility.Â
May 13, 2025ComplaintCleanReport
A complaint survey was conducted on May 13, 2025 through May 14, 2025 for the investigation of intakes #'s:00129186. There were no deficiencies cited.
Apr 16, 2025ComplaintCleanReport
A complaint survey was conducted on April 16, 2025 through April 17, 2025 for the investigation of intake # SF00125182, SF00125163, SF00125418, SF00127174, SF00127267. There were deficiencies cited.
Mar 18, 2025Other12Report
Violation cited
Violation cited
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Violation cited
Violation cited
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Violation cited
Mar 11, 2025Complaint14Report
The State compliance survey was conducted on March 11, 2025, through March 14, 2025 along with the investigation of complaint intakes #AZ00213928, AZ00213922, AZ00214117, AZ00209951, AZ00209732, AZ00207618, AZ00199662, AZ00197503, AZ00195119, AZ00194699, AZ00194573, AZ00193362, AZ00193205, AZ00184955, AZ00184809, AZ00183808, AZ00183446, AZ00181440, AZ00178484, AZ00177693, AZ00175801, AZ00174901, AZ00174488, AZ00173930, AZ00172914, AZ00172875, AZ00172443, AZ00171419, AZ00171009, AZ00166698, AZ00163586, AZ00143359 . The following deficiencies were cited:
Violation cited
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Mar 4, 2025ComplaintCleanReport
An onsite complaint survey was conducted on March 04 through March 05, 2025 for the investigation of intake # 00120853. There were no deficiencies cited.
Ownership & Operations
Who Operates This Facility
Desert Highlands Care Center
for profit
Chain Affiliation
Circle B Enterprises
36 facilities nationwide
Chain avg rating: 2.3/5 · Rank 11 of 29
Ownership & Management
Owners
Circle B Enterprises Holding Company INC
Owner · Organization
Bedell, Bryan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit deserthighlandscc.com
Medicare data downloads
Original nursing home datasets
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