The Lingenfelter Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 18 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (13 vs median 6.0)
- High staff turnover (52%)
Bottom 25% in AZ · Below recommended RN staffing · No penalties on record · Abuse citation
What this means for your family
The Lingenfelter Center appears to provide high-quality, compassionate care for many residents, particularly in memory care. However, because multiple families have raised serious concerns about understaffing and communication, we strongly recommend visiting during off-hours and asking specifically about nurse-to-patient ratios and how the facility handles family inquiries.
Google Reviews
Google Reviews
18 reviews on Google“The Lingenfelter Center receives highly polarized feedback, with some families praising the staff for treating residents like family and maintaining a dignified environment. However, other reviewers report significant concerns regarding chronic understaffing, poor communication, and cleanliness issues. Potential families should be aware of the stark contrast between those who feel their loved ones are well-cared for and those who describe a neglectful, disorganized facility.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate, family-like care
- Respectful treatment of residents
- Strong focus on dignity
- Effective management of health protocols
Concerns
- Chronic understaffing leading to slow response times (mentioned by 3 reviewers)
- Poor communication and lack of administrative accountability (mentioned by 2 reviewers)
- Cleanliness and hygiene issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about the compassionate, family-like atmosphere here; how do you ensure that sense of dignity is maintained for every resident?
- 2With the recent health inspections, what specific steps has the facility taken to address and resolve the identified deficiencies?
- 3How does the nursing team manage call bells and response times during the night shifts to ensure no resident is left waiting?
- 4What is the communication process like between the administrative team and families, especially when there are updates regarding a resident's care?
- 5Could you tell me more about the daily activity schedule and how you keep residents engaged and socially connected?
- 6In the event of a sudden medical emergency or a change in a resident's condition, what is the protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“My mother has been treated like family and truly cared for. Robynn has really taken hold of my family member and showed her the care they truly needed. My mother is clean, entertained, well fed, and mostly happy.”
“I couldn't ask for a better place for my Dad's fight with dementia. Everyone treated him with nothing less than respect and dignity.”
“This place is in a class by it self. They take very good care of their residents and feel like and extended family. The residents and staff all address each other by first-names, they're not lab coat snobs like most places.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
6
measures
6
measures
4
measures
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Lingenfelter Center has concerning patterns of deficiencies, particularly with resident protection from abuse and neglect, which prompted six family complaints and appears repeatedly across multiple surveys from 2024-2025. Other recurring issues involve care planning, medication management, and safety supervision. While all violations show correction dates, the repeated abuse protection failures and high volume of family-filed complaints raise significant care quality concerns that families should carefully consider.
Apr 8, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 15, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nov 14, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 6, 2024Routine11
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Environmental Deficiencies
Keep all essential equipment working safely.
Jun 6, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 15, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Feb 19, 2026Other
Based on observation and interview, the facility failed to provide corridor doors in accordance with the requirements of NFPA 101 - 2012 edition, Sections 19.3.6, 19.3.6.3, and 19.3.6.3.10. This deficient practice could affect all residents and staff in the affected area.Â
Nov 17, 2025Complaint
The Risk-Based complaint survey was conducted November 17, 2025, through November 19, 2025, for investigation of intakes #s: AZ00173325/2276800; AZ00181284/2276810; AZ00174025/2276885; AZ00175113/2276886; AZ00178439/2276893; AZ00179694/2276894; AZ00181451/2276895; AZ00181592/2276896; AZ00150731/2276806; AZ00168586/2276811; AZ00162637/2276882; AZ00173057/2276883; AZ00173345/2276884; AZ00175252/2276888; AZ00175358/2276889; AZ00182559/2276897. The following deficiencies were cited:
Based on interviews, record review, observations, and facility policy, the facility failed to protect the rights of 10 residents to be free from abuse by another resident, and failed to protect the rights of 3 residents to be free from abuse by staff. The deficient practice could result in residents being abused by other residents or staff.Â
Oct 1, 2025ComplaintCleanReport
The investigation of complaint 00145547 was conducted on October 1, 2025. There were no deficiencies cited.
May 14, 2025Complaint
An onsite complaint survey was conducted on May 14, 2025 through May 15, 2025 for the investigation of intake #00130713, 00130625 and 00130632 . The following deficiencies were cited:
Violation cited
Violation cited
Mar 11, 2025ComplaintCleanReport
An onsite complaint survey was conducted on March 11 through March 12, 2025 for the investigation of intake # 00120749, 00121382, 00121381. There were no deficiencies cited
Jan 6, 2025ComplaintCleanReport
The complaint survey was conducted on January 6, 2025 through January 6, 2025 with the investigation of complaints AZ00220841 and AZ00220812. No deficiencies were cited.
Dec 11, 2024ComplaintCleanReport
A complaint survey was conducted on December 11, 2024 for the investigation of intake #AZ00219750. There were no deficiencies cited.
Nov 13, 2024Complaint
A complaint survey was conducted on November 13 through November 14, 2024 for the investigation of intake # AZ00212649, AZ00218186, AZ00218308 . There were deficiencies cited.
Based on clinical record review, facility documentation, and staff interviews, the facility failed to ensure two residents (#3 and #4) were provided adequate supervision to prevent resident abuse. Findings include: -Resident # 3 (alleged perpetrator) was admitted to the facility on October 29, 2024 which include diagnoses of Hypertension, Diabetes Mellitus, Non-Alzheimer's Dementia, and Post Traumatic Stress Disorder (PTSD). Review of plan of care document titled, Standard Care Plans, dated October 29, 2024 revealed resident has confusion-poor decision making related to cognitive impairment, limited mental function and disease process. The interventions include reorient to situations as needed, anticipate needs, observe for signs and symptoms of disease, administer medications as ordered, observe for side effects and effectiveness, and note changes and notify medical doctor as needed. Review of plan of care document titled, Standard Care Plans, dated October 29, 2024 revealed resident has unsafe wandering. The interventions include monitor for any needed interventions such as alarms; monitor closely, 30 minutes safety checks as needed; notify for increased restlessness; anticipate needs such as thirst, hunger, and need to toilet; monitor for patterns and redirect to safe areas. Review of plan of care document titled, Standard Care Plans, dated October 29, 2024 revealed resident exhibits negative physical behavior manifested by hitting, kicking, spitting, pinching or biting towards others-strikes/hits/pinches/attempts to bite/scratch staff when they assist with activities of daily living or administer medications. The interventions include remove person from situation if begins to show signs of agitation in public place, remind calmly about the necessity to refrain from physical acting out. Review of plan of care document titled, Standard Care Plans, dated October 29, 2024 revealed resident require supervision and redirection from staff related to behaviors such as delusional thoughts, paranoia, verbal and physical aggression, accusatory statements, wandering, rejection of cares, agitation, and anxiousness. Review of plan of care document titled, Standard Care Plans, dated October 30, 2024 at 23:30, resident #3 was in a resident to resident altercation, resident #3 was the aggressor. The interventions included one on one conversation, reapproach, watching television, assess for injuries, and psych consult. Review of record, Medication Administration Record (MAR) dated October 31, 2024 at 01:35 revealed resident was administered Haldol and Ativan for signs and symptoms of clinical distress related to anxiety-pacing, unprovoked physical aggression-punching, short tempered and irritable, paranoia and delusions of believing resident is at home and others are intruders. Review of records from progress note titled physician's order note dated October 31, 2024 at 02:57 revealed resident-resident altercation, psych eval. Review of records from progress no
Based on clinical record review, facility documentation, and staff interviews, the facility failed to ensure two residents (#3 and #4) were provided adequate supervision to prevent resident abuse. Findings include: -Resident # 3 (alleged perpetrator) was admitted to the facility on October 29, 2024 which include diagnoses of Hypertension, Diabetes Mellitus, Non-Alzheimer's Dementia, and Post Traumatic Stress Disorder (PTSD). Review of plan of care document titled, Standard Care Plans, dated October 29, 2024 revealed resident has confusion-poor decision making related to cognitive impairment, limited mental function and disease process. The interventions include reorient to situations as needed, anticipate needs, observe for signs and symptoms of disease, administer medications as ordered, observe for side effects and effectiveness, and note changes and notify medical doctor as needed. Review of plan of care document titled, Standard Care Plans, dated October 29, 2024 revealed resident has unsafe wandering. The interventions include monitor for any needed interventions such as alarms; monitor closely, 30 minutes safety checks as needed; notify for increased restlessness; anticipate needs such as thirst, hunger, and need to toilet; monitor for patterns and redirect to safe areas. Review of plan of care document titled, Standard Care Plans, dated October 29, 2024 revealed resident exhibits negative physical behavior manifested by hitting, kicking, spitting, pinching or biting towards others-strikes/hits/pinches/attempts to bite/scratch staff when they assist with activities of daily living or administer medications. The interventions include remove person from situation if begins to show signs of agitation in public place, remind calmly about the necessity to refrain from physical acting out. Review of plan of care document titled, Standard Care Plans, dated October 29, 2024 revealed resident require supervision and redirection from staff related to behaviors such as delusional thoughts, paranoia, verbal and physical aggression, accusatory statements, wandering, rejection of cares, agitation, and anxiousness. Review of plan of care document titled, Standard Care Plans, dated October 30, 2024 at 23:30, resident #3 was in a resident to resident altercation, resident #3 was the aggressor. The interventions included one on one conversation, reapproach, watching television, assess for injuries, and psych consult. Review of record, Medication Administration Record (MAR) dated October 31, 2024 at 01:35 revealed resident was administered Haldol and Ativan for signs and symptoms of clinical distress related to anxiety-pacing, unprovoked physical aggression-punching, short tempered and irritable, paranoia and delusions of believing resident is at home and others are intruders. Review of records from progress note titled physician's order note dated October 31, 2024 at 02:57 revealed resident-resident altercation, psych eval. Review of records from progress no
Ownership & Operations
Who Operates This Facility
The Lingenfelter Center
for profit
Ownership & Management
Owners
Creative Care INC
Owner · Organization
Collins, Jessica
Owner
Collins, Jillian
Owner
Collins, Joshua
Owner
Lingenfelter, Fred
Owner
Overson, Sara
Owner
Terry, Sandra
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit lingenfeltercenter.com
Medicare data downloads
Original nursing home datasets
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