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Nursing HomeMedicaid Investigative

The Lingenfelter Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1099 Sunrise Avenue, Kingman, AZ 8640188 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 18 Google reviews

5
4
3
2
1
The Lingenfelter Center Nursing Home in Kingman, AZ — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (2/5 stars)
  • Above-median deficiencies (13 vs median 6.0)
  • High staff turnover (52%)

Bottom 25% in AZ · Below recommended RN staffing · No penalties on record · Abuse citation

Source: Medicare data

What this means for your family

The Lingenfelter Center appears to provide high-quality, compassionate care for many residents, particularly in memory care. However, because multiple families have raised serious concerns about understaffing and communication, we strongly recommend visiting during off-hours and asking specifically about nurse-to-patient ratios and how the facility handles family inquiries.

Google Reviews

Google Reviews

18 reviews on Google
The Lingenfelter Center receives highly polarized feedback, with some families praising the staff for treating residents like family and maintaining a dignified environment. However, other reviewers report significant concerns regarding chronic understaffing, poor communication, and cleanliness issues. Potential families should be aware of the stark contrast between those who feel their loved ones are well-cared for and those who describe a neglectful, disorganized facility.

Quality Themes

Tap a score for details
Food10.0Staff6.0Clean5.0Activities10.0MedsN/AMemory6.0Comms2.0ValueN/A

Strengths

  • Compassionate, family-like care
  • Respectful treatment of residents
  • Strong focus on dignity
  • Effective management of health protocols

Concerns

  • Chronic understaffing leading to slow response times (mentioned by 3 reviewers)
  • Poor communication and lack of administrative accountability (mentioned by 2 reviewers)
  • Cleanliness and hygiene issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'19(2)'22(2)'24(3)'26(1)

Distribution · 18 analyzed

5
9
4
2
3
1
2
1
1
5

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I've heard wonderful things about the compassionate, family-like atmosphere here; how do you ensure that sense of dignity is maintained for every resident?
  • 2With the recent health inspections, what specific steps has the facility taken to address and resolve the identified deficiencies?
  • 3How does the nursing team manage call bells and response times during the night shifts to ensure no resident is left waiting?
  • 4What is the communication process like between the administrative team and families, especially when there are updates regarding a resident's care?
  • 5Could you tell me more about the daily activity schedule and how you keep residents engaged and socially connected?
  • 6In the event of a sudden medical emergency or a change in a resident's condition, what is the protocol for notifying the family and coordinating care?

Personalized based on this facility's data


Key Review Excerpts

My mother has been treated like family and truly cared for. Robynn has really taken hold of my family member and showed her the care they truly needed. My mother is clean, entertained, well fed, and mostly happy.

Memory care family member · 2024★★★★★

I couldn't ask for a better place for my Dad's fight with dementia. Everyone treated him with nothing less than respect and dignity.

Memory care family member · 2024★★★★★

This place is in a class by it self. They take very good care of their residents and feel like and extended family. The residents and staff all address each other by first-names, they're not lab coat snobs like most places.

Long-term resident's family · 2017★★★★★
Source: 18 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.62hrs
83%
Registered nurses for medical care
Total Nursing
3.51hrs
86%
All nurses + aides combined
Staff Turnover
49%
Lower is better (< 30% = good)
RN Turnover
39%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
3/ 5
Better Than Avg

6

measures

Worse Than Avg

6

measures

Mixed Results

4

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility42.2%
Worse than Avg
Here
42.2%
US
15.5%
AZ
11.2%
Mohave
9.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility34.1%
Worse than Avg
Here
34.1%
US
14.4%
AZ
10.6%
Mohave
12.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility27.0%
Worse than Avg
Here
27.0%
US
15.3%
AZ
13.5%
Mohave
24.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility27.6%
Worse than Avg
Here
27.6%
US
19.5%
AZ
20.6%
Mohave
14.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
12.1%
AZ
4.0%
Mohave
2.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
AZ
97.0%
Mohave
98.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.9%
Mixed vs Avgs
Here
97.9%
US
81.8%
AZ
91.3%
Mohave
98.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.0%
Mixed vs Avgs
Here
95.0%
US
79.8%
AZ
87.3%
Mohave
96.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
Well above state avg (7.6)
7 complaint-triggered

The Lingenfelter Center has concerning patterns of deficiencies, particularly with resident protection from abuse and neglect, which prompted six family complaints and appears repeatedly across multiple surveys from 2024-2025. Other recurring issues involve care planning, medication management, and safety supervision. While all violations show correction dates, the repeated abuse protection failures and high volume of family-filed complaints raise significant care quality concerns that families should carefully consider.

Apr 8, 2026Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

May 15, 2025Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Nov 14, 2024Complaint
2
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jun 6, 2024Routine
11
0732Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0680Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure the activities program is directed by a qualified professional.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

Jun 6, 2024Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

May 15, 2024Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

State Inspection History

State Inspections

Source: AZ State Licensing Agency

13total
34deficiencies
Feb 19, 2026Other
NFPA 101 FederalCorrected Mar 23, 2026

Based on observation and interview, the facility failed to provide corridor doors in accordance with the requirements of NFPA 101 - 2012 edition, Sections 19.3.6, 19.3.6.3, and 19.3.6.3.10. This deficient practice could affect all residents and staff in the affected area.Â

Nov 17, 2025Complaint

The Risk-Based complaint survey was conducted November 17, 2025, through November 19, 2025, for investigation of intakes #s: AZ00173325/2276800; AZ00181284/2276810; AZ00174025/2276885; AZ00175113/2276886; AZ00178439/2276893; AZ00179694/2276894; AZ00181451/2276895; AZ00181592/2276896; AZ00150731/2276806; AZ00168586/2276811; AZ00162637/2276882; AZ00173057/2276883; AZ00173345/2276884; AZ00175252/2276888; AZ00175358/2276889; AZ00182559/2276897. The following deficiencies were cited:

An administrator shall ensure that: R9-10-410.B.3. A resident is not subjected to: R9-10-410.B.3.a. Abuse;R9-10-410.B.3.a.Corrected Jan 5, 2026

Based on interviews, record review, observations, and facility policy, the facility failed to protect the rights of 10 residents to be free from abuse by another resident, and failed to protect the rights of 3 residents to be free from abuse by staff. The deficient practice could result in residents being abused by other residents or staff.Â

Oct 1, 2025Complaint
CleanReport

The investigation of complaint 00145547 was conducted on October 1, 2025. There were no deficiencies cited.

May 14, 2025Complaint

An onsite complaint survey was conducted on May 14, 2025 through May 15, 2025 for the investigation of intake #00130713, 00130625 and 00130632 . The following deficiencies were cited:

12 Freedom from Abuse, Neglect, and Exploitation The resident has the right to be free from abuse, neglect, misappropriation of resident property, and exploitation as defined in this subpart. This inFree from Abuse and Neglect - 0600 FederalCorrected Jun 30, 2025

Violation cited

An administrator shall ensure that: R9-10-410.B.3. A resident is not subjected to: R9-10-410.B.3.a. Abuse;R9-10-410.B.3.a.Corrected Jun 30, 2025

Violation cited

Mar 11, 2025Complaint
CleanReport

An onsite complaint survey was conducted on March 11 through March 12, 2025 for the investigation of intake # 00120749, 00121382, 00121381. There were no deficiencies cited

Jan 6, 2025Complaint
CleanReport

The complaint survey was conducted on January 6, 2025 through January 6, 2025 with the investigation of complaints AZ00220841 and AZ00220812. No deficiencies were cited.

Dec 11, 2024Complaint
CleanReport

A complaint survey was conducted on December 11, 2024 for the investigation of intake #AZ00219750. There were no deficiencies cited.

Nov 13, 2024Complaint

A complaint survey was conducted on November 13 through November 14, 2024 for the investigation of intake # AZ00212649, AZ00218186, AZ00218308 . There were deficiencies cited.

An administrator shall ensure that a care plan for a resident:R9-10-414.B.3.b.Corrected Jan 31, 2025

Based on clinical record review, facility documentation, and staff interviews, the facility failed to ensure two residents (#3 and #4) were provided adequate supervision to prevent resident abuse. Findings include: -Resident # 3 (alleged perpetrator) was admitted to the facility on October 29, 2024 which include diagnoses of Hypertension, Diabetes Mellitus, Non-Alzheimer's Dementia, and Post Traumatic Stress Disorder (PTSD). Review of plan of care document titled, Standard Care Plans, dated October 29, 2024 revealed resident has confusion-poor decision making related to cognitive impairment, limited mental function and disease process. The interventions include reorient to situations as needed, anticipate needs, observe for signs and symptoms of disease, administer medications as ordered, observe for side effects and effectiveness, and note changes and notify medical doctor as needed. Review of plan of care document titled, Standard Care Plans, dated October 29, 2024 revealed resident has unsafe wandering. The interventions include monitor for any needed interventions such as alarms; monitor closely, 30 minutes safety checks as needed; notify for increased restlessness; anticipate needs such as thirst, hunger, and need to toilet; monitor for patterns and redirect to safe areas. Review of plan of care document titled, Standard Care Plans, dated October 29, 2024 revealed resident exhibits negative physical behavior manifested by hitting, kicking, spitting, pinching or biting towards others-strikes/hits/pinches/attempts to bite/scratch staff when they assist with activities of daily living or administer medications. The interventions include remove person from situation if begins to show signs of agitation in public place, remind calmly about the necessity to refrain from physical acting out. Review of plan of care document titled, Standard Care Plans, dated October 29, 2024 revealed resident require supervision and redirection from staff related to behaviors such as delusional thoughts, paranoia, verbal and physical aggression, accusatory statements, wandering, rejection of cares, agitation, and anxiousness. Review of plan of care document titled, Standard Care Plans, dated October 30, 2024 at 23:30, resident #3 was in a resident to resident altercation, resident #3 was the aggressor. The interventions included one on one conversation, reapproach, watching television, assess for injuries, and psych consult. Review of record, Medication Administration Record (MAR) dated October 31, 2024 at 01:35 revealed resident was administered Haldol and Ativan for signs and symptoms of clinical distress related to anxiety-pacing, unprovoked physical aggression-punching, short tempered and irritable, paranoia and delusions of believing resident is at home and others are intruders. Review of records from progress note titled physician's order note dated October 31, 2024 at 02:57 revealed resident-resident altercation, psych eval. Review of records from progress no

An administrator shall ensure that:R9-10-410.B.3.a.Corrected Jan 31, 2025

Based on clinical record review, facility documentation, and staff interviews, the facility failed to ensure two residents (#3 and #4) were provided adequate supervision to prevent resident abuse. Findings include: -Resident # 3 (alleged perpetrator) was admitted to the facility on October 29, 2024 which include diagnoses of Hypertension, Diabetes Mellitus, Non-Alzheimer's Dementia, and Post Traumatic Stress Disorder (PTSD). Review of plan of care document titled, Standard Care Plans, dated October 29, 2024 revealed resident has confusion-poor decision making related to cognitive impairment, limited mental function and disease process. The interventions include reorient to situations as needed, anticipate needs, observe for signs and symptoms of disease, administer medications as ordered, observe for side effects and effectiveness, and note changes and notify medical doctor as needed. Review of plan of care document titled, Standard Care Plans, dated October 29, 2024 revealed resident has unsafe wandering. The interventions include monitor for any needed interventions such as alarms; monitor closely, 30 minutes safety checks as needed; notify for increased restlessness; anticipate needs such as thirst, hunger, and need to toilet; monitor for patterns and redirect to safe areas. Review of plan of care document titled, Standard Care Plans, dated October 29, 2024 revealed resident exhibits negative physical behavior manifested by hitting, kicking, spitting, pinching or biting towards others-strikes/hits/pinches/attempts to bite/scratch staff when they assist with activities of daily living or administer medications. The interventions include remove person from situation if begins to show signs of agitation in public place, remind calmly about the necessity to refrain from physical acting out. Review of plan of care document titled, Standard Care Plans, dated October 29, 2024 revealed resident require supervision and redirection from staff related to behaviors such as delusional thoughts, paranoia, verbal and physical aggression, accusatory statements, wandering, rejection of cares, agitation, and anxiousness. Review of plan of care document titled, Standard Care Plans, dated October 30, 2024 at 23:30, resident #3 was in a resident to resident altercation, resident #3 was the aggressor. The interventions included one on one conversation, reapproach, watching television, assess for injuries, and psych consult. Review of record, Medication Administration Record (MAR) dated October 31, 2024 at 01:35 revealed resident was administered Haldol and Ativan for signs and symptoms of clinical distress related to anxiety-pacing, unprovoked physical aggression-punching, short tempered and irritable, paranoia and delusions of believing resident is at home and others are intruders. Review of records from progress note titled physician's order note dated October 31, 2024 at 02:57 revealed resident-resident altercation, psych eval. Review of records from progress no

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Lingenfelter Center

Organization Type

for profit

Ownership & Management

Owners

Creative Care INC

Owner · Organization

Collins, Jessica

Owner

Collins, Jillian

Owner

Collins, Joshua

Owner

Lingenfelter, Fred

Owner

Overson, Sara

Owner

Terry, Sandra

Owner

Key personnel

Napier, PierreManaging Control - Governing BodyOtt, KristenManaging Control - Governing BodyCollins, JessicaOfficer / DirectorNapier, PierreOfficer / DirectorOtt, KristenOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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