Dept of State Hospitals - Metropolitan Snf
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 45 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (17 vs median 13.0)
Below average in CA · Meets national RN staffing standard · Above recommended total nurse staffing · Low staff turnover (stable workforce) · $118,372 in fines · Missing required sprinkler systems
What this means for your family
This facility presents significant risks that cannot be ignored. While some patients have found medication help in the past, recent and frequent reports of staff abuse, physical injuries, and a complete breakdown in communication with families are deeply alarming. If you must use this facility, you should implement daily, unannounced visits and insist on direct, documented communication with the medical team.
Google Reviews
Google Reviews
45 reviews on Google“Families should exercise extreme caution, as multiple reviewers report severe allegations of staff abuse, physical injuries, and neglect. While some former patients mention helpful medication management and positive staff interactions in the past, recent reviews highlight critical failures in communication, safety, and basic sanitary conditions.”
Quality Themes
Tap a score for detailsStrengths
- Effective medication management for some patients
- Helpful visiting center staff
- Provision of tools for managing psychological symptoms
Concerns
- Allegations of staff abuse and misconduct (mentioned by 3 reviewers)
- Poor communication with family members (mentioned by 2 reviewers)
- Unexplained physical injuries and safety risks (mentioned by 2 reviewers)
- Inadequate sanitary conditions
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about how the visiting center staff supports families; how often are we able to drop by to spend time with our loved one?
- 2Since we know medication management is a strength here, what specific protocols do you have in place to ensure every dose is tracked and administered accurately?
- 3What steps is the facility currently taking to improve the cleanliness of the resident rooms and the dining areas?
- 4How does the nursing team communicate important updates or changes in health status to family members to ensure we stay in the loop?
- 5In the event of a medical emergency during the night, what is the immediate process for notifying both the doctor and our family?
- 6What kind of daily activities or social programs are available to help residents stay engaged and manage their psychological well-being?
Personalized based on this facility's data
Key Review Excerpts
“My son is getting great help here.”
“He killed himself on October 23 after his request for a change in medication was repeatedly ignored. He was experiencing really bad side effects from Haldol. He said the staff just laughed at him.”
“The staff here are awful, perverted, and vindictive. Try to make sure your relatives are sent somewhere else for their own safety.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
4
measures
9
measures
2
measures
Residents on antipsychotic medication
Residents who were physically restrained
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant ongoing problems with families filing 14 complaints triggering federal inspections, revealing persistent issues with resident safety, abuse prevention, and basic care standards. The most recurring problems involve accident prevention and safety hazards, fire safety and building systems, and nutrition/food handling, with many issues repeating across multiple surveys despite correction claims. While the facility reports correcting violations, the pattern of repeated deficiencies in critical areas like protecting residents from harm suggests systemic problems that may put vulnerable residents at risk.
Mar 7, 2026Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Dec 8, 2025Routine20
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Dec 8, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 14, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Dec 18, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 8, 2024Routine17
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Meet other general requirements that are deficient.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Federal Penalties
Fine
Dec 8, 2025
$100,800
Payment Denial
Dec 8, 2025
34-day denial
Fine
Jul 2, 2024
$17,572
Ownership & Operations
Who Operates This Facility
Dept of State Hospitals - Metropolitan Snf
government
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit dsh.ca.gov
Medicare data downloads
Original nursing home datasets
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