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Nursing HomeMedicaid Investigative

Dept of State Hospitals - Metropolitan Snf

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

11401 South Bloomfield Avenue, Norwalk, CA 90650102 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 45 Google reviews

5
4
3
2
1
Dept of State Hospitals - Metropolitan  Snf Nursing Home in Norwalk, CA — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (17 vs median 13.0)

Below average in CA · Meets national RN staffing standard · Above recommended total nurse staffing · Low staff turnover (stable workforce) · $118,372 in fines · Missing required sprinkler systems

Source: Medicare data

What this means for your family

This facility presents significant risks that cannot be ignored. While some patients have found medication help in the past, recent and frequent reports of staff abuse, physical injuries, and a complete breakdown in communication with families are deeply alarming. If you must use this facility, you should implement daily, unannounced visits and insist on direct, documented communication with the medical team.

Google Reviews

Google Reviews

45 reviews on Google
Families should exercise extreme caution, as multiple reviewers report severe allegations of staff abuse, physical injuries, and neglect. While some former patients mention helpful medication management and positive staff interactions in the past, recent reviews highlight critical failures in communication, safety, and basic sanitary conditions.

Quality Themes

Tap a score for details
Food2.0Staff1.0Clean1.0ActivitiesN/AMeds3.0MemoryN/AComms1.0ValueN/A

Strengths

  • Effective medication management for some patients
  • Helpful visiting center staff
  • Provision of tools for managing psychological symptoms

Concerns

  • Allegations of staff abuse and misconduct (mentioned by 3 reviewers)
  • Poor communication with family members (mentioned by 2 reviewers)
  • Unexplained physical injuries and safety risks (mentioned by 2 reviewers)
  • Inadequate sanitary conditions

Rating Trends

Tap a year to see what changed

234'12(1)'17(5)'19(4)'21(2)'23(4)'25(4)'26(7)

Distribution · 46 analyzed

5
25
4
5
3
1
2
0
1
15

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard great things about how the visiting center staff supports families; how often are we able to drop by to spend time with our loved one?
  • 2Since we know medication management is a strength here, what specific protocols do you have in place to ensure every dose is tracked and administered accurately?
  • 3What steps is the facility currently taking to improve the cleanliness of the resident rooms and the dining areas?
  • 4How does the nursing team communicate important updates or changes in health status to family members to ensure we stay in the loop?
  • 5In the event of a medical emergency during the night, what is the immediate process for notifying both the doctor and our family?
  • 6What kind of daily activities or social programs are available to help residents stay engaged and manage their psychological well-being?

Personalized based on this facility's data


Key Review Excerpts

My son is getting great help here.

Parent of a patient · 2017☆☆☆☆

He killed himself on October 23 after his request for a change in medication was repeatedly ignored. He was experiencing really bad side effects from Haldol. He said the staff just laughed at him.

Parent of a deceased patient · 2023☆☆☆☆

The staff here are awful, perverted, and vindictive. Try to make sure your relatives are sent somewhere else for their own safety.

Relative of a patient · 2025☆☆☆☆
Source: 45 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
4.41hrs
OK
Registered nurses for medical care
Total Nursing
10.05hrs
OK
All nurses + aides combined
Staff Turnover
21%
Lower is better (< 30% = good)
RN Turnover
21%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
3/ 5
Better Than Avg

4

measures

Worse Than Avg

9

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility67.6%
Worse than Avg
Here
67.6%
US
15.4%
CA
11.6%
Los angeles
11.4%
🔒

Residents who were physically restrained

↓ Lower is better
This Facility21.0%
Worse than Avg
Here
21.0%
US
0.1%
CA
0.4%
Los angeles
0.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility3.5%
Better than Avg
Here
3.5%
US
19.4%
CA
10.7%
Los angeles
9.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
12.1%
CA
7.0%
Los angeles
8.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility89.0%
Worse than Avg
Here
89.0%
US
93.4%
CA
98.6%
Los angeles
99.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility17.3%
Worse than Avg
Here
17.3%
US
15.3%
CA
10.5%
Los angeles
9.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility40.8%
Worse than Avg
Here
40.8%
US
81.8%
CA
94.2%
Los angeles
94.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

22deficiencies
3penalties
Above state avg (15.4)
19 complaint-triggered
$118,372 in fines

This facility has significant ongoing problems with families filing 14 complaints triggering federal inspections, revealing persistent issues with resident safety, abuse prevention, and basic care standards. The most recurring problems involve accident prevention and safety hazards, fire safety and building systems, and nutrition/food handling, with many issues repeating across multiple surveys despite correction claims. While the facility reports correcting violations, the pattern of repeated deficiencies in critical areas like protecting residents from harm suggests systemic problems that may put vulnerable residents at risk.

Mar 7, 2026Complaint
5
0607Immediate jeopardy · WidespreadCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0943Potential for harm · WidespreadCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Dec 8, 2025Routine
20
0698Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0865Potential for harm · WidespreadCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0374Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0814Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0943Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0041Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

Dec 8, 2025Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 14, 2025Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0940Potential for harm · IsolatedCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program for all new and existing staff members.

Dec 18, 2024Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Nov 8, 2024Routine
17
0865Potential for harm · WidespreadCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0868Potential for harm · WidespreadCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0945Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0300Potential for harm · IsolatedCorrected

Egress Deficiencies

Meet other general requirements that are deficient.

0914Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Federal Penalties

Fine

Dec 8, 2025

$100,800

Payment Denial

Dec 8, 2025

34-day denial

Fine

Jul 2, 2024

$17,572

Ownership & Operations

Who Operates This Facility

Owner / Operator

Dept of State Hospitals - Metropolitan Snf

Organization Type

government

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

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References & Resources

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Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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