Cottage Crest Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 31 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
Bottom 25% in CA · Below recommended RN staffing · Above recommended total nurse staffing · Worst in DAVID & FRANK JOHNSON chain · $69,390 in fines
What this means for your family
The facility appears to have undergone a significant management and quality improvement, with recent reviews highly praising the cleanliness and staff kindness. However, because of past reports of serious dietary errors and neglect, families should perform a site visit and specifically ask how they ensure strict adherence to physician-ordered dietary restrictions.
Google Reviews
Google Reviews
31 reviews on Google“Recent reviews from 2024 suggest a significant positive turnaround, with many families praising the cleanliness and the friendly, professional nature of the nursing staff. However, historical reviews contain extremely serious allegations regarding patient neglect, lack of compassion, and dietary mismanagement that should be investigated.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and professional nursing staff
- Clean and well-maintained facility
- Effective rehabilitation and therapy services
- Easy communication with family members
Concerns
- Serious allegations of patient neglect and lack of compassion (mentioned by 2 reviewers)
- Inadequate dietary management/dietary non-compliance
- Poor communication regarding patient health changes
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
The owner uses templated responses that vary slightly based on star rating but lack specific engagement with the content of the reviews. Negative reviews are met with a standardized redirection to a specific phone number for the regional vice president.
Questions for Your Tour
- 1I've heard wonderful things about how professional and friendly the nursing staff is here; how do they typically keep family members updated on any changes in a resident's health?
- 2With the focus on rehabilitation services mentioned by others, how does the therapy team work with residents to help them regain their independence?
- 3Can you tell me more about the dining experience and how the facility ensures that specific dietary needs and meal plans are strictly followed?
- 4How does the facility ensure that every resident receives attentive, compassionate care and that no detail of their daily routine is overlooked?
- 5What is the protocol for handling medical emergencies or sudden changes in health during the overnight hours?
- 6How do you keep the facility clean and well-maintained on a daily basis to ensure a comfortable environment?
Personalized based on this facility's data
Key Review Excerpts
“My husband died 2 weeks after coming here. He literally starved to death. The lack of compassion that Rubina shows, is horrible!”
“The therapist an therapy was very helpful an almost back to where I can be on my own again.”
“Cottage crest was awesome! The staff is very friendly and the facility is very clean! Staff are easy to communicate and are helpful to the resident as well as family members.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Cottage Crest Post Acute shows concerning patterns with families filing multiple complaints about resident safety and inadequate nursing staffing. The facility has persistent issues across medication management, care planning, and accident prevention that recur across surveys. While all identified deficiencies show correction dates, the frequency of complaints (22 out of 83 total deficiencies) and repeated problems in core care areas suggest ongoing quality challenges that families should carefully evaluate.
Mar 16, 2026Complaint1
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Feb 24, 2026Complaint3
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 30, 2025Routine13
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
May 30, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 10, 2025Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Dec 10, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Jun 11, 2024
$42,354
Fine
Jan 9, 2024
$16,445
Fine
Oct 9, 2023
$7,446
Ownership & Operations
Who Operates This Facility
Cottage Crest Post Acute
for profit
Chain Affiliation
David Johnson
47 facilities nationwide
Chain avg rating: 3.2/5 · Rank 41 of 45 (Worst)
Ownership & Management
Owners
Norwalk Post Acute LLC
Owner · Organization
Johnson, Frank
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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