Cross Road Retirement Community
Families consistently rate this highly — reviewers highlight compassionate and attentive staff. Schedule a visit to confirm the fit.
based on 16 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a clean, warm, and highly attentive environment where staff treat residents like family. The strong focus on activities and delicious meals provides a high quality of life, though there are no significant documented concerns to address.
Google Reviews
Google Reviews
16 reviews on Google“Cross Road Retirement Community is highly regarded by families for its compassionate, family-like care and a clean, well-maintained environment. Reviewers specifically praise the activity directors for creating engaging programs and the staff for their attentive, professional nature.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive staff
- Clean and well-maintained facility
- Engaging activity programs
- Welcoming and friendly atmosphere
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard such wonderful things about how attentive and compassionate the staff is here; how do you foster that culture of care within your team?
- 2The facility looks incredibly well-maintained; what is your routine for ensuring the common areas and resident rooms stay clean and comfortable?
- 3We'd love to hear more about the activity programs—what are some of the most popular ways residents engage with each other during the week?
- 4Since the atmosphere here feels so welcoming, how do you help new residents transition and make friends during their first few weeks?
- 5In the event of a medical emergency or if a resident's needs change overnight, what is your process for coordinating care and notifying the family?
- 6How do you tailor the daily activity schedule to ensure there is a good balance of social engagement and quiet time for everyone?
Personalized based on this facility's data
Key Review Excerpts
“All the staff were sure they were taken care of just like family. My brother, sister and I could not have picked a better place.”
“Brittney and Sherry, the activity directors, are absolutely wonderful to work with. They truly care about the residents and try very hard to make things fun and exciting for them!”
“The staff goes above and beyond the norm, giving my mom the loving care and attention that we trust and appreciate. Their facility is spotless and the meals are delicious.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Dec 7, 2023Other
The facility failed to ensure that 3 out of 6 sampled medication aides had completed the required state-approved 5-hour and 10-hour or 15-hour medication aide training courses. Personnel records for Staff D and Staff E lacked documentation of the required training course completion.
Dec 7, 2023Other
The facility failed to ensure that 3 of 6 sampled medication aides (Staff D, E, and F) had completed the required state-approved 5-hour, 10-hour, or 15-hour medication aide training courses. Personnel records lacked documentation of the necessary training certificates for these staff members.
Mar 13, 2017Other
The facility failed to ensure proper referral and follow-up for resident health care needs. Specifically, the facility did not notify the physician regarding weekly blood sugar results for Resident #3 and failed to notify the physician of blood sugar results over 400 for Resident #14.
Mar 13, 2017Other
The facility failed to ensure referral and follow-up to meet the routine and acute health care needs of residents. Specifically, the facility failed to notify the physician for two residents regarding orders to report weekly blood sugar results and blood sugar results over 400.
Feb 16, 2015Other
The facility failed to ensure that one of seven sampled residents was tested for tuberculosis disease in compliance with required control measures upon admission. Specifically, Resident #1 did not have documentation of a required second-step TB skin test following their initial test.
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References & Resources
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Google Reviews
16 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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