Cross Keys Village-Brethren Home Community, the
Strong Medicare quality ratings; families often praise beautiful, well-maintained grounds and facilities. Still worth an in-person visit.
based on 79 Google reviews
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What this means for your family
Cross Keys Village is an excellent choice for independent living, offering a vibrant, well-maintained campus with extensive amenities. However, families considering assisted living or memory care should inquire specifically about current staffing ratios and the stability of activity programs in those specific neighborhoods to ensure they meet your loved one's needs.
Google Reviews
Google Reviews
79 reviews on Google“Cross Keys Village is a highly regarded retirement community praised for its beautiful, well-maintained campus, diverse activities, and friendly atmosphere. While independent living residents report high satisfaction, some family members of those in higher levels of care have expressed concerns regarding management decisions, staffing levels, and the reduction of engagement activities in specific neighborhoods.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained grounds and facilities
- Extensive range of activities and amenities
- Friendly and welcoming staff
- Strong reputation as a premier retirement community
Concerns
- Reduction in activities and staffing in specific care neighborhoods (mentioned by 2 reviewers)
- Reliance on agency nursing staff impacting care consistency (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your community is quite large and beautiful; how do you ensure that residents in specific care neighborhoods receive consistent engagement and activity levels throughout the week?
- 2With the current healthcare landscape, how are you managing the balance between permanent staff and agency personnel to ensure my loved one builds familiar, long-term relationships with their caregivers?
- 3I see that you are very active in responding to feedback online; how do you incorporate family input into the daily operations and care planning for residents?
- 4Given the variety of amenities available, could you walk me through how a resident’s daily schedule is tailored to their personal interests while ensuring they stay active within the community?
- 5In the event of a medical change or emergency, what is the specific protocol for notifying family members and coordinating with the resident's primary physician?
- 6Since the facility maintains such expansive grounds, what measures are in place to ensure that residents who may need extra assistance can still safely enjoy the outdoor spaces and community amenities?
Personalized based on this facility's data
Key Review Excerpts
“The nurses, aides, and rehabilitation staff worked hard under fast-paced, understaffed, and demanding conditions, and their dedication was evident. Unfortunately, management’s reliance on agency nurses raised concerns”
“Why are most of the activities and employees being eliminated in Woodbury neighborhood?? The cheerful people who make the patients day interesting and engaging …. The “ management “ is taking away the activities and people that made brethren home our first choice for my mothers care.”
“These cottages are very well kept. Grass is always mowed new plants as requested they have garden plots for those who like to garden...a beautiful new theater w seats u could sleep in a great indoor heated pool and a well equipped gym”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Cross Keys Village shows 19 deficiencies across three surveys with no complaint-triggered issues, indicating problems were found during routine inspections rather than family reports. The facility has recurring issues with fire safety systems (sprinkler and alarm maintenance), food safety procedures, and resident rights documentation. All deficiencies have correction dates on file, suggesting the facility addresses identified problems, though fire safety issues have persisted across multiple surveys.
Mar 13, 2025Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Apr 4, 2024Routine2
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jun 29, 2023Routine3
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Cross Keys Village-Brethren Home Community, the
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
79 reviews from families & visitors
Official Website
Visit crosskeysvillage.org
Medicare data downloads
Original nursing home datasets
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