Hanover Hall for Nursing and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 49 Google reviews
Watch Hanover Hall for Nursing and Rehabilitation
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (18 vs median 8.0)
- High staff turnover (58%)
- High RN turnover (61%)
Below average in PA · Below recommended RN staffing · $8,190 in fines
What this means for your family
While some families report excellent care, there are recurring, serious allegations regarding medical neglect and poor communication that cannot be ignored. If you are considering this facility, we strongly recommend conducting an unannounced visit and asking specifically about their protocols for reporting changes in patient health and their medication management oversight.
Google Reviews
Google Reviews
49 reviews on Google“Hanover Hall for Nursing and Rehabilitation receives highly polarized feedback, with some families praising the compassionate, attentive care and cleanliness, while others report severe incidents of medical neglect and poor communication. While the facility is often commended for its rehab services and friendly staff, multiple reviewers have raised alarming concerns regarding patient safety, hygiene, and the quality of food service. Families should carefully weigh these conflicting experiences, as the facility appears to have significant inconsistencies in care standards.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Effective physical therapy services
- Friendly and welcoming atmosphere
Concerns
- Serious medical neglect and failure to report health changes (mentioned by 5 reviewers)
- Poor food quality and inconsistent meal service (mentioned by 3 reviewers)
- Unprofessional or rude staff behavior (mentioned by 3 reviewers)
- Poor communication regarding patient health status (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 54 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the management engages with the community through their responses; how does the leadership team work with families to address any concerns that arise?
- 2We have heard great things about the physical therapy services here; could you tell us more about how the rehab team supports a resident's recovery goals?
- 3What specific protocols are in place to ensure that any changes in a resident's health or medical status are communicated to the family immediately?
- 4How does the nursing team manage medication administration to ensure everything is handled accurately and timely?
- 5Could you describe the daily dining experience and how the facility ensures meal service is consistent and meets the nutritional needs of the residents?
- 6What kind of daily activities or social events are available to help residents stay engaged and enjoy the atmosphere of the facility?
Personalized based on this facility's data
Key Review Excerpts
“Hanover Hall has FAR exceeded our expectations. Everyone is friendly, they know our names, they smile when we arrive, they are personable and they love my mom. Hanover Hall does not smell, if you know - you know.”
“He died with a gigantic pressure ulcer on his bottom from being left in a chair all day and he stopped eating and drinking a long time ago. The staff apparently didn’t care whether he ate or not.”
“The staff monitored him continuously. I won’t name names because there was so many I would miss someone. There were so many staff members that came in and sat with him holding his hand.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
9
measures
3
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints triggering 16 of the 60 deficiencies found across 11 surveys, with recurring issues in nursing staffing, care planning, and medication management. The facility shows persistent problems with providing adequate nursing staff levels, appearing in multiple complaint-driven inspections from 2023 through 2025. While the facility has correction dates for all deficiencies, the pattern of repeated violations in core care areas suggests ongoing quality concerns that warrant careful evaluation during any visit.
Feb 19, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 14, 2026Routine11
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nov 19, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Jul 22, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Feb 27, 2025Routine11
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 27, 2025Complaint4
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Ownership & Operations
Who Operates This Facility
Hanover Hall for Nursing and Rehabilitation
for profit
Ownership & Management
Owners
Spacebar Opco LLC
Owner · Organization
Ai Elements LLC
Owner (parent company) · Organization
Strawberry Hill Holdings LLC
Owner (parent company) · Organization
Tilde Propco Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
49 reviews from families & visitors
Official Website
Visit hanoverhall.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
You First Personal Care
< 1 miAssisted Living · Hanover, PA
Tree of Life Personal Care Home
< 1 miAssisted Living · Hanover, PA
Homewood Living Plum Creek, INC.
< 1 miAssisted Living · Hanover, PA
Homewood Living Plum Creek, INC
< 1 miNursing Home · Hanover, PA
Tree of Life Personal Care Home
2.3 miAssisted Living · Hanover, PA
Sharon's Personal Care Home
2.4 miAssisted Living · Hanover, PA