Cross Keys Village - the Brethren Home Community
Families consistently rate this highly — reviewers highlight beautiful and pristine grounds. Schedule a visit to confirm the fit.
based on 79 Google reviews
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What this means for your family
This community is an excellent choice for those seeking a beautiful, amenity-rich campus with a highly regarded memory support team. However, families should investigate current staffing levels and activity schedules in specific neighborhoods, as some recent feedback suggests potential fluctuations in service availability.
Google Reviews
Google Reviews
79 reviews on Google“Cross Keys Village is highly regarded for its beautiful, well-maintained campus and friendly, professional staff. While many families praise the amenities and the quality of the memory support programs, some recent concerns have been raised regarding staffing shortages and a reduction in activities within specific neighborhoods.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful and pristine grounds
- Friendly and caring staff
- Comprehensive on-site amenities
- High-quality memory support programs
Concerns
- Staffing shortages and reliance on agency nurses
- Reduction in activities and staff in specific neighborhoods
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about how beautiful and well-maintained the grounds are; could you show us some of the outdoor spaces where residents enjoy spending time?
- 2With the great amenities you offer on-site, what are some of the most popular daily activities or social clubs that residents participate in?
- 3How do you ensure consistent, high-quality care and familiarity for residents, especially when there might be temporary shifts in the nursing roster?
- 4We are very interested in your memory support programs; could you tell us more about how these specialized services are tailored to each resident's needs?
- 5In the event of a medical emergency during the night, what is the specific protocol for getting immediate care for a resident?
- 6It's great to see that the management team is so engaged with community feedback; how does the facility use resident and family input to improve the neighborhoods?
Personalized based on this facility's data
Key Review Excerpts
“Their memory support team goes above and beyond to implement meaningful resources and programs that support individuals living with dementia as well as their caregivers.”
“The nurses, aides, and rehabilitation staff worked hard under fast-paced, understaffed, and demanding conditions, and their dedication was evident.”
“Absolutely an amazing facility for independent & assisted living! Everything is on campus, therapies, a salon, food services and so much more!”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2020 and 2024, Cross Keys Village - The Brethren Home Community underwent 29 inspections, resulting in 14 clean reports and 31 documented violations. Reported findings included instances of incomplete staff training, documentation errors regarding resident assessments, and issues with medical equipment protocols.
Oct 22, 2024Routine
An unlocked, unattended laptop on a medication cart was accessible, exposing resident medication information.
Various poisonous materials, including baby powder and mouth rinse, were found unlocked and accessible to residents.
A full, uncovered, and unattended trash can was found in an area on the 2nd floor.
Aug 23, 2023Routine
Refund checks for two discharged residents were not issued within the required 30-day timeframe.
The facility exceeded its maximum safe evacuation time of 15 minutes during fire drills conducted on 3/10/23 and 9/19/22.
Jun 29, 2022Routine
Four bottles of laundry detergent were found unlocked, unattended, and accessible to residents in the first floor laundry area.
The last fire drill conducted by a fire safety expert was observed to have occurred on 10/15/2019.
Jul 23, 2021RoutineCleanReport
No deficiencies found during this inspection.
Jul 31, 2020RoutineCleanReport
No deficiencies found during this inspection.
Jan 29, 2020Routine
The home failed to provide sufficient supervision and 1:1 intervention for a resident with known aggressive behaviors, resulting in seven incidents of aggression toward others.
Sep 3, 2019Routine
Direct Care Staff Persons A and B did not receive required training in infection control or meeting resident needs as described in the DME and RASP during 2018.
The landing outside the emergency exit near Resident Room 2920 lacks a handrail and has an approximate 4-inch drop to ground level.
Jul 29, 2019RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
The Brethren Home Community INC
nonprofit
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
79 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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