Brookside at Cross Keys Village

Poisonous materials (100-count wipes) were found unlocked in bathrooms of residents who are unable to safely use or avoid them.

A staff member's second annual medication administration observation was not completed as required.

Bottles of disinfectant cleaner were found unlocked, unattended, and accessible to residents in the Rosemary neighborhood.

The menu for the following week was not posted in a conspicuous place.

An opened insulin pen for a resident did not have an opening date recorded to ensure use within 28 days.

A glucose reading of 162 was incorrectly recorded in the medication administration record as 291.

The last fire drill conducted during sleeping hours was on 3/21/2019, exceeding the required 6-month interval.

A resident's medical evaluation dated 5/24/2017 was not signed by a physician.

Resident 1's support plan was not updated to reflect a change in medication and increased supervision following a documented cognitive decline.

Telephones in several resident bedrooms and the cafe did not have the correct personal care home complaint hotline number posted.

Ivory Snow detergent, labeled as harmful if swallowed, was left unlocked and accessible in a resident's bedroom.

The contract for Resident 1 was not signed by the resident.

The home only had one access card available for visitor use for the electronic locking system.

Directions for operating the home's electronic locking mechanism are not posted at the designated exit route.