Crestview Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 209 Google reviews
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What this means for your family
Crestview Center's rehabilitation department is frequently praised for its competency and results, making it a potential option for short-term recovery. However, families must be vigilant regarding basic care standards; please conduct an unannounced visit to check for cleanliness and observe how quickly staff respond to call bells before committing to this facility.
Google Reviews
Google Reviews
209 reviews on Google“Crestview Center receives highly polarized feedback, with many families praising the clinical and rehabilitation teams while others report severe neglect and hygiene issues. While some visitors highlight a clean, modern environment and attentive nursing, a significant number of reviewers describe persistent odors, slow response times to call bells, and poor communication regarding patient care. Families should be aware of these inconsistencies, as experiences appear to vary greatly depending on the specific wing or shift.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and skilled rehabilitation therapy team
- Professional and helpful nursing staff
- Convenient location near local hospitals
- Efficient and secure sign-in process
Concerns
- Persistent foul odors (urine/feces) throughout the facility (mentioned by 9 reviewers)
- Slow or non-existent response to call bells (mentioned by 7 reviewers)
- Poor hygiene and failure to assist with basic toileting/diaper changes (mentioned by 8 reviewers)
- Outdated facility conditions and worn-out furnishings (mentioned by 5 reviewers)
- Inconsistent communication and medication management (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 209 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that the facility is conveniently located near several hospitals; how does your team coordinate with these local medical centers during an emergency or if a resident's health needs change suddenly?
- 2We appreciate how active you are in responding to feedback online; could you walk us through the specific steps you are taking to improve the facility's overall cleanliness and address any lingering odors in the hallways?
- 3Given that some families have expressed concerns about the responsiveness of the staff, what is your current protocol for monitoring and answering call bells to ensure residents receive timely assistance?
- 4We understand that maintaining a high standard of hygiene is critical; what is your process for ensuring consistent, daily support for residents who need help with toileting and personal care?
- 5With the rehabilitation team being a noted strength here, how do you integrate those therapeutic services into the daily schedule to keep residents engaged and active?
- 6Since the facility has been undergoing some updates, could you share what improvements are currently being prioritized to ensure the living spaces remain comfortable and well-maintained for the residents?
Personalized based on this facility's data
Key Review Excerpts
“The nursing was amazing. They taught my MIL how to do his IVs and dressing changes. As an elderly man who was independent and still worked although in his 70s he was hesitant to go. The nurses kept his spirits high and tolerated his stories.”
“The hallway and rooms smell like pee although that's normal I think.”
“My grandmother was a fall risk patient who was left alone hunched over in a chair for hours unattended to after having a stroke days prior. She was left in soiled clothes and under garments for hours.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Crestview Center has significant concerns with frequent family complaints triggering 13 deficiencies across surveys. The most recurring problems involve care planning and assessment, treatment quality, and safety issues including accident prevention. While most deficiencies show correction dates, recurring patterns in care planning and treatment suggest persistent challenges in providing consistent, appropriate resident care.
Mar 16, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Mar 11, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 22, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 3, 2025Routine5
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Jan 30, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jan 21, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Jul 14, 2023
$43,638
Ownership & Operations
Who Operates This Facility
Crestview Center
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 74 of 188
Ownership & Management
Owners
Genesis Pa Holdings LLC
Owner · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Genesis Operations LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
209 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
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