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Nursing HomeMedicaid Investigative

Creekside Village Rehabilitation and Nursing LLC

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

1000 E Stuart St, Prospect at Spring Meadows · Fort Collins, CO 80525120 bedsLicensed & Active
Source: CO CDPHE — view official record
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 23 Google reviews

5
4
3
2
1
Creekside Village Rehabilitation and Nursing LLC Nursing Home in Fort Collins, CO — Street View
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8/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (14 vs median 7)
  • High staff turnover (90%)
  • High RN turnover (86%)

Bottom 25% in CO · Below recommended RN staffing · Very high staff turnover · Worst in THE CHARLY BELLO FAMILY, THE MAZE FAMILY, THE SWAIN FAMILY, & WALTER MYERS chain · $28,042 in fines · Abuse citation

Source: Medicare data

What this means for your family

While recent leadership changes have improved communication and responsiveness for some families, the facility has a history of serious medication errors and understaffing. If you consider this facility, we strongly recommend verifying their current staffing ratios and asking for a clear, written policy on how they handle medication administration and financial billing disputes.

Google Reviews

Google Reviews

23 reviews on Google
Creekside Village Rehabilitation and Nursing presents a polarized experience, with recent reviews highlighting positive changes under new management alongside serious, recurring concerns regarding patient safety and administrative integrity. While some families praise the compassionate staff and improved communication, others report critical failures in medication management, severe understaffing, and unresolved financial disputes.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean7.0ActivitiesN/AMeds1.0MemoryN/AComms6.0Value1.0

Strengths

  • Compassionate and caring nursing staff
  • Improved communication under new leadership
  • Clean and well-maintained facility environment

Concerns

  • Severe understaffing leading to neglect (mentioned by 3 reviewers)
  • Medication administration errors (mentioned by 2 reviewers)
  • Poor administrative organization and financial disputes (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.02022(4)3.32023(3)4.02024(8)3.22025(9)

Distribution · 24 analyzed

5
14
4
1
3
0
2
0
1
9

How They Respond to Reviews

26%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I've heard great things about the compassion of your nursing staff; how do you ensure that level of care remains consistent during shift changes?
  • 2With the recent changes in leadership, what specific steps are being taken to improve communication between the administration and the families?
  • 3Can you walk me through your protocols for medication administration to ensure everything is tracked accurately and safely?
  • 4How do you manage staffing levels during the night or weekend shifts to ensure residents always have attentive care?
  • 5What does a typical daily schedule look like for residents, and what kind of social activities are available to keep everyone engaged?
  • 6In the event of a sudden medical emergency or a change in a resident's condition, what is the immediate process for notifying the family and coordinating care?

Personalized based on this facility's data


Key Review Excerpts

If any thing happens to her, broken fingernail, fall, scratch or sore, they give me a call so that I am always in the loop.

Long-term resident's family · 2023★★★★

New leadership and managers have added some key players to make lives easier and immediately improved quality of care. Responsiveness has improved for communication; what used to take weeks is now hours of not minutes!

Family member · 2024★★★★★

They gave my uncle the wrong medicine and when he said those aren’t my pills the lady forced him to take them and then proceeded to call him by the wrong name.

Family member · 2024☆☆☆☆
Source: 23 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.66hrs
88%
Registered nurses for medical care
Total Nursing
3.16hrs
77%
All nurses + aides combined
Staff Turnover
80%
Lower is better (< 30% = good)
RN Turnover
68%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

8

measures

Worse Than Avg

6

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility28.4%
Worse than Avg
Here
28.4%
US
12.1%
CO
8.5%
Larimer
9.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility11.6%
Better than Avg
Here
11.6%
US
19.4%
CO
21.7%
Larimer
23.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility22.0%
Worse than Avg
Here
22.0%
US
15.5%
CO
20.0%
Larimer
19.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility15.0%
Mixed vs Avgs
Here
15.0%
US
19.5%
CO
11.3%
Larimer
14.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility97.1%
Better than Avg
Here
97.1%
US
95.5%
CO
94.7%
Larimer
95.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility16.6%
Mixed vs Avgs
Here
16.6%
US
15.3%
CO
14.4%
Larimer
18.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility59.4%
Worse than Avg
Here
59.4%
US
79.8%
CO
75.6%
Larimer
75.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility83.7%
Better than Avg
Here
83.7%
US
81.8%
CO
76.3%
Larimer
75.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility8.3%
Worse than Avg
Here
8.3%
US
1.6%
CO
1.5%
Larimer
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

18deficiencies
5penalties
Well above state avg (8.8)
21 complaint-triggered
$28,042 in fines

Creekside Village has significant ongoing concerns, with families filing 16 complaints that triggered inspections revealing serious issues. The facility shows persistent problems with abuse and neglect protection, medication management, and environmental safety that continue into 2025 despite previous corrections. Recent complaint investigations found repeated violations in resident protection and medication errors, suggesting systemic issues that families should carefully consider before placement.

Feb 9, 2026Complaint
7
0760Immediate jeopardy · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0805Immediate jeopardy · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0865Potential for harm · WidespreadCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

Sep 4, 2025Complaint
2
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jul 8, 2025Complaint
2
0760Actual harm · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

May 13, 2025Complaint
3
0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Feb 25, 2025Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Sep 24, 2024Complaint
1
0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Federal Penalties

Fine

Feb 9, 2026

$20,833

Fine

Jul 8, 2025

$9,110

Fine

Dec 19, 2023

$8,347

Fine

Nov 6, 2023

$3,176

Fine

Oct 17, 2023

$7,409

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

7total
3deficiencies
Jul 8, 2025Complaint
N/A0000 & 0609

Based on record review and interviews, the facility failed to report alleged violations of physical abuse to the State Survey and Certification Agency in accordance with state law for two of three alleged abuse violations.Specifically, the facility failed to:-Submit a final report of the facility' s investigation of a physical abuse allegation involving Resident #3 and Resident #4 to the State Agency timely; and,-Submit a final report of the facility' s investigation of a physical abuse allegation involving Resident #5 and Resident #6 to the State Agency timely.Findings include:I. Facility policy and procedureThe Abuse, Neglect and Exploitation policy dated 4/11/25 was provided by the nursing home administrator (NHA) on 7/7/25 at 2:50 p.m. The policy revealed the facility would provide protections for the health, welfare and rights of each resident by developing and implementing written policies and procedures that prohibit and prevent abuse, neglect, exploitation and misappropriation of resident property.Abuse was defined as the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain or mental anguish, which could include staff to resident abuse and certain resident-to-resident altercations. Abuse also included the deprivation by an individual, including a caretaker, of goods or services that are necessary to attain or maintain physical, mental, and psychosocial well-being. Instances of abuse of all residents, irrespective of any mental or physical condition, cause physical harm, pain or mental anguish. It included verbal abuse, sexual abuse, physical abuse, and mental abuse including abuse facilitated or enabled through the use of technology.Physical Abuse included, but was not limited to hitting, slapping, punching, biting, and kicking. It also included controlling behavior through corporal punishment.The facility would have written procedures that included reporting of all alleged violations to the NHA, State Agency, adult protective services and to all other required agencies (law enforcement when applicable) .. A complaint survey, prompted by #CO40520, #CO40545, Incident #40199, Incident #40494 and Incident #40546 was conducted on 7/7/25 to 7/8/25. Two deficiencies were cited.

Jun 12, 2025Complaint
CleanReport

No deficiencies found during this inspection.

May 13, 2025Complaint
N/A0000, 0600, 0760 and 1 more

A complaint survey, prompted by #CO40002, #CO40004, #CO40017, #CO40019, #CO40035 and Incident #39828 was completed on 5/12/25 to 5/13/25. Three deficiencies were cited. Based on observations and interviews, the facility failed to provide a safe, functional, sanitary, and comfortable environment for residents, staff, and the public.Specifically, the facility failed to: -Repair detached and soiled hallway ceiling tiles; -Repair improperly secured light fixtures;-Maintain swamp coolers in a safe, functional, and sanitary condition; and, -Repair sagging drywall caused by inadequate attachment to the supporting framing.Findings include:I. Facility policy and procedureA request was made to the nursing home administrator (NHA) on 5/13/25 for the facility' s policy for maintaining a safe and sanitary environment; however, the policy was not provided by the end of the survey (on 5/13/25). II. ObservationsOn 5/12/25, environmental observations of the facility were conducted throughout the day, beginning at 10:21 a.m. The following was observed. A. Ceiling tiles Several ceiling tiles were detached from their mounts. Additionally, ceiling tiles revealed structural weakening and visible wear. The surfaces of the ceiling ti.. Based on observations, record review and interviews, the facility failed to ensure two (#10 and #13) of five residents out of 11 sample residents were kept free from abuse.Specifically, the facility failed to: -Protect Resident #10 from physical abuse by Resident #12; and,-Protect Resident #13 from verbal abuse by Resident #12.Findings include:I. Facility policy and procedureThe Abuse, Neglect and Exploitation policy, dated 4/11/25, was provided by the nursing home administrator (NHA) on 5/13/25 at 5:59 p.m. It read in pertinent part, "It is the policy of this facility to provide protections for the health, welfare and rights of each resident by developing and implementing written policies and procedures that prohibit and prevent abuse, neglect, exploitation and misappropriation of resident property."' Abuse' means the willful infliction of injury, unreasonable confinement, intimidation or punishment resulting in physical harm, pain or mental anguish, which can include staff to resident abuse and certain resident to resident altercations.. Based on record review and interviews, the facility failed to ensure that residents were free from significant medication errors for one (#1) of three residents reviewed for medication errors out of 11 sample residents.Specifically, the facility failed to ensure Resident #1 was administered antibiotic medications per physician' s orders.Findings include:I. Resident #1A. Resident status Resident #1, age 83, was admitted on 5/2/25. According to the May 2025 computerized physician orders (CPO), diagnoses included diverticulitis of intestine part unspecified with perforation and abscess without bleeding (disease that causes inflammation and infection in the intestine), abscess of intestine, lower abdominal pain unspecified and bipolar disorder (mental illness). The 5/6/25 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 14 out of 15. B. Resident interviewResident #1 was interviewed on 5/12/25 at 3:28 p.m. She said the facility did not admini..

Apr 16, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Feb 25, 2025Complaint
N/A0000 & 0600

A complaint survey, prompted by #CO39128, #CO39133, #CO39138, #CO39187, Incident #39064, Incident #39163, Incident #39290 and Incident #39333 was conducted on 2/20/25 to 2/25/25. One deficiency was cited. Based on record review and interviews, the facility failed to ensure one (#13) of four residents investigated for abuse out of 13 sample residents was kept free from physical abuse. Specifically, the facility failed to protect Resident #13 from physical abuse by Resident #12. Findings include: I. Facility policy and procedure The Abuse policy, revised on 6/11/24, was provided by the interim nursing home administrator (INHA) on 2/20/25 at 2:42 p.m. The policy read in pertinent part, "Every resident has the right to be free from abuse. All occurrences of resident abuse shall be promptly reported to the abuse coordinator for investigation. "The facility will ensure that all residents are protected during and after abuse investigations by:-Responding immediately to protect the alleged victim;-Increasing supervision of the alleged victim and the other residents as indicated; and,-Providing emotional support to the resident during and after the investigation. "Sexual abuse is non-consensual contact of any type with a resident." II. Sexual abuse of Resident #13 by Resident #12 A. Facility investigation The 2/18/25 facility investigation was provided by the regional director of quality and compliance (RDQC) on 2/24/25 at 10:10 a.m. The investigation documented that on 2/18/25 at 11:45 a.m., registered nurse (RN) #1 observed Resident #12 kiss Resident #13 on her mouth. The facility staff responded immediately and separated the residents. RN #1 completed assessments on both residents and no injuries were apparent on either resident. Resident #13 told RN #1 that she was okay, said she did not like the kiss and understood that Resident #12 was confused. After the occurrence, both residents were placed on frequent monitoring for behavioral changes and were provided redirection to prevent reoccurrence. The facility investigation documented that Resident #12 had a history of making unwanted sexual advances toward other residents when agitated. Resident #12 was not interviewable during the facility investigation ..

Nov 14, 2024Complaint
CleanReport

No deficiencies found during this inspection.

Oct 30, 2024Complaint
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Creekside Village Rehabilitation and Nursing LLC

Organization Type

for profit

Chain Affiliation

Chain Name

The Charly Bello Family, the Maze Family, the Swain Family, & Walter Myers

Chain Size

18 facilities nationwide

Chain avg rating: 1.6/5 · Rank 15 of 16 (Worst)

Ownership & Management

Owners

Charly Bello Family Limited Partnership

Owner · Organization

Maze Family Limited Partnership

Owner · Organization

Mahrt, David

Owner (parent company)

Myers, Katie

Owner (parent company)

Myers, Walter

Owner (parent company)

Swain, Holly

Owner (parent company)

Swain, Jared

Owner (parent company)

Key personnel

Cottonwood Healthcare LLCManagerCecilia, CosmoManagerRoe, SaraManagerCecilia, CosmoAdp of the SnfReddy, VikasAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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