Poudre Canyon Rehabilitation and Nursing, LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 42 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (15 vs median 7)
- High staff turnover (78%)
- High RN turnover (75%)
Below average in CO · Below recommended RN staffing · Significantly below average staffing · Very high staff turnover · $45,688 in fines · Abuse citation
What this means for your family
While the therapy team is frequently praised for their dedication, the facility has received multiple recent, severe reports regarding cleanliness and communication failures. If you are considering this facility, we strongly recommend an unannounced tour to verify the current state of the environment and a direct conversation with management about their protocols for family notification and end-of-life care.
Google Reviews
Google Reviews
42 reviews on Google“Poudre Canyon Rehabilitation and Nursing receives highly polarized reviews, with some families praising the compassionate staff and therapy team, while others report severe neglect and poor communication. Recurring complaints highlight an aging, malodorous facility and significant issues with administrative responsiveness and end-of-life care protocols. Families considering this facility should be aware of the stark contrast between positive experiences with therapy and distressing reports of neglect.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and skilled therapy department
- Friendly and upbeat frontline staff
- Active efforts by new management to improve quality
Concerns
- Strong, persistent odor of urine and lack of cleanliness (mentioned by 4 reviewers)
- Poor communication and lack of responsiveness from administration (mentioned by 4 reviewers)
- Understaffing leading to neglect of basic personal care (mentioned by 4 reviewers)
- Distressing and unprofessional handling of patient belongings/passing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about your therapy department and the upbeat energy of your frontline staff; how does that positive team spirit translate into the daily care of residents?
- 2With the recent changes in management, what specific steps are being taken to improve the cleanliness of the resident rooms and common areas?
- 3How does the administration ensure that family members are kept informed and responsive to any concerns we might have about our loved one's care?
- 4Can you walk me through your process for medication management to ensure everything is handled accurately and timely?
- 5What is the protocol for handling medical emergencies or sudden changes in a resident's health during the night?
- 6How do you ensure that personal belongings are kept organized and handled with care during resident transitions?
Personalized based on this facility's data
Key Review Excerpts
“Occupational therapist Kevin was excellent. Helped me to recuperate from my illness and become independent. Nurses were kind and helpful. Facility was old and run down and personal care was lacking.”
“My Moms care here is great and the staff is wonderful and accountable. I am in California and every time my Mom may have a fall regardless of the time they call to report.”
“My husband passed away here a few years ago, and I didn’t even receive a phone call to inform me. Instead, I received a call at 7 a.m. from a funeral home asking me what to do with his body”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has multiple serious concerns including families filing reports about resident abuse and neglect, which have occurred repeatedly across multiple years. The main problem areas are medication management (with high error rates), safety supervision to prevent accidents, and food service issues. While the facility reports correcting these deficiencies, the recurring pattern of abuse/neglect violations and the 13 complaint-triggered deficiencies suggest ongoing care quality problems that families should carefully consider.
May 15, 2025Complaint4
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jan 22, 2025Routine18
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Jan 22, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Feb 13, 2024Complaint2
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jul 13, 2023Routine20
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Jul 13, 2023Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Federal Penalties
Fine
May 15, 2025
$10,358
Fine
Jan 22, 2025
$37,950
Payment Denial
Aug 2, 2023
20-day denial
Fine
Jul 13, 2023
$7,738
Ownership & Operations
Who Operates This Facility
Poudre Canyon Rehabilitation and Nursing, LLC
for profit
Chain Affiliation
The Charly Bello Family, the Maze Family, the Swain Family, & Walter Myers
18 facilities nationwide
Chain avg rating: 1.6/5 · Rank 5 of 16
Ownership & Management
Owners
Charly Bello Family Limited Partnership
Owner · Organization
Maze Family Limited Partnership
Owner · Organization
Pickd LLC
Owner · Organization
Mahrt, David
Owner (parent company)
Myers, Katie
Owner (parent company)
Myers, Walter
Owner (parent company)
Swain, Holly
Owner (parent company)
Swain, Jared
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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