Creekside Village
Strong Medicare quality ratings; families often praise effective physical and speech therapy. Still worth an in-person visit.
based on 71 Google reviews
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What this means for your family
While some families report excellent experiences with the rehabilitation therapy team, the facility has a consistent pattern of severe neglect and communication failures. If you are considering this facility, you must personally visit frequently, monitor call-button response times, and ensure a clear, written plan is in place for your loved one's dietary and medical needs.
Google Reviews
Google Reviews
71 reviews on Google“Creekside Village receives highly polarized reviews, with some families praising the rehabilitation therapy and professional staff, while many others report severe neglect, poor communication, and dangerous lapses in basic care. Recurring complaints highlight significant issues with call-button response times, hygiene, and medication management, suggesting a facility where the quality of care is inconsistent and heavily dependent on staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and speech therapy
- Professional and attentive nursing staff (in select cases)
- Clean and well-maintained facility environment
- Responsive administrative support for some families
Concerns
- Extremely slow or non-existent response to call buttons (mentioned by 8 reviewers)
- Poor communication and unreturned phone calls from staff/management (mentioned by 7 reviewers)
- Neglect of basic hygiene and bathing (mentioned by 6 reviewers)
- Inadequate management of dietary needs and medication (mentioned by 5 reviewers)
- Staff unprofessionalism and lack of compassion (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 77 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is the best way for families to reach out if they have concerns or need a quick update on their loved one?
- 2Given that physical and speech therapy are noted as strengths here, how do you integrate those services into a resident's daily routine?
- 3Could you walk me through your process for ensuring call buttons are answered promptly, and what the typical response time looks like for a resident needing assistance?
- 4How does your nursing team coordinate with families to ensure specific dietary needs and medication schedules are strictly managed and followed?
- 5What steps does the facility take to ensure consistent standards for personal hygiene and bathing schedules for all residents?
- 6With a 4-star CMS rating, what specific protocols do you have in place to address the recent health inspection findings and ensure high-quality care for every resident?
Personalized based on this facility's data
Key Review Excerpts
“My mom went to Creekside for rehabilitation therapy after two admissions at other local facilities. They were the key to her recovery. She thrived under their care.”
“My husband has been at Creekside Village for 100 days. Tomorrow he will be discharged to come home. Sending him to Creekside was the best decision we could have ever made. The nurses, staff and administrators are beyond reproach.”
“My mom got transferred, put into a shared space by an aide, with no direction, no admission process, no explanation of buttons to push if needed help. She is unable to walk unassisted and there was nothing for her if she needed to use the bathroom.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections, with recurring issues in medication management, care planning, and infection control appearing across multiple surveys from 2022 to 2025. The facility has corrected each deficiency when cited, but the persistence of similar problems over three years, particularly repeated medication labeling violations and care planning failures, suggests ongoing operational challenges that families should discuss during visits.
Mar 21, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jan 13, 2025Routine6
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Jul 2, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 9, 2024Routine6
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 6, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 18, 2023Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Ownership & Operations
Who Operates This Facility
Creekside Village
for profit
Chain Affiliation
American Senior Communities
91 facilities nationwide
Chain avg rating: 3.8/5 · Rank 57 of 91
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
71 reviews from families & visitors
Official Website
Visit asccare.com
Medicare data downloads
Original nursing home datasets
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