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Nursing HomeMedicaid Investigative

Brickyard Healthcare - Twelfth Street Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

811 E 12th Street, Mishawaka, IN 4654487 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 45 Google reviews

5
4
3
2
1
Brickyard Healthcare - Twelfth Street Care Center Nursing Home in Mishawaka, IN — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (13 vs median 6)
  • High staff turnover (75%)

Below average in IN · Below recommended RN staffing · Above average staffing · Very high staff turnover · Chain outperformer · No penalties on record

Source: Medicare data

What this means for your family

While the rehab therapy team and specific CNAs are highly praised for their dedication, there are serious, recurring reports of neglect and poor communication from management. Families should conduct an unannounced visit and pay close attention to the hygiene and condition of residents in common areas before committing to this facility.

Google Reviews

Google Reviews

45 reviews on Google
Brickyard Healthcare - Twelfth Street Care Center presents a polarized experience for families. Supporters frequently praise the dedicated nursing and therapy staff who provide a warm, family-like atmosphere, while critics report severe lapses in patient care, including hygiene neglect and communication failures. The facility is described as older and physically drab, though some families appreciate the efforts made to keep it clean and active.

Quality Themes

Tap a score for details
Food7.0Staff5.0Clean5.0Activities8.0MedsN/AMemoryN/AComms3.0Value2.0

Strengths

  • Highly dedicated and compassionate CNA staff
  • Effective and encouraging rehabilitation therapy team
  • Warm, family-like environment
  • Smooth admissions process

Concerns

  • Neglect in basic patient care and hygiene (mentioned by 3 reviewers)
  • Poor communication and lack of professional responsiveness (mentioned by 3 reviewers)
  • Staffing shortages and high turnover (mentioned by 2 reviewers)
  • Billing and administrative disputes (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2342.52022(2)4.22023(30)3.22024(5)4.62025(11)2.02026(4)

Distribution · 52 analyzed

5
35
4
4
3
0
2
1
1
12
10 reviews posted between Nov 9, 2023Nov 9, 2023 · 8 were 5-star

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed you have a high response rate to online feedback; what is the best way for families to communicate with the administrative team if they have questions or concerns about their loved one's care?
  • 2With the current staffing levels, what specific steps are you taking to ensure that residents receive consistent support with daily hygiene and personal care needs?
  • 3Given the recent focus on rehabilitation therapy mentioned by some families, how do you integrate those therapy goals into the resident's daily routine and activities?
  • 4What is your facility's protocol for managing medical emergencies or sudden changes in a resident's health status during evening or weekend hours?
  • 5How do you maintain a family-like atmosphere for the 87 residents here while managing the challenges of staff turnover?
  • 6Can you walk me through the process for resolving billing or administrative questions to ensure families feel supported and informed throughout their stay?

Personalized based on this facility's data


Key Review Excerpts

My husband has been in Brickyard for about a month. Every employee greats me every time I walk down the halls. He is comfortable here which puts my being at rest. Therapy...cannot say enough about these therapists.

Long-term resident's family · 2024★★★★★

My Father arrived on a Friday evening (Covid positive) - I was allowed to see him the following Tuesday & he was still in the same clothes he arrived in - based on what we found he had been allowed to sit in his wet clothes longer than I can imagine.

Long-term resident's family · 2026☆☆☆☆

Many employees have been there for many years and they are incredibly caring and patient. My mom at 92 is happy, healthy, clean, busy, and loves the food. The facility is older and drab but it is clean and safe.

Long-term resident's family · 2022★★★★
Source: 45 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.68hrs
90%
Registered nurses for medical care
Total Nursing
3.59hrs
88%
All nurses + aides combined
Staff Turnover
69%
Lower is better (< 30% = good)
RN Turnover
57%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

4

measures

Mixed Results

3

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility33.0%
Worse than Avg
Here
33.0%
US
19.4%
IN
23.8%
St. joseph
24.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility21.4%
Mixed vs Avgs
Here
21.4%
US
12.1%
IN
24.8%
St. joseph
10.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.7%
Better than Avg
Here
14.7%
US
19.5%
IN
23.5%
St. joseph
17.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility10.9%
Better than Avg
Here
10.9%
US
15.3%
IN
13.0%
St. joseph
17.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility91.1%
Worse than Avg
Here
91.1%
US
93.4%
IN
93.6%
St. joseph
96.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.4%
Better than Avg
Here
9.4%
US
14.4%
IN
11.4%
St. joseph
14.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility57.9%
Worse than Avg
Here
57.9%
US
81.8%
IN
81.5%
St. joseph
89.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility70.6%
Worse than Avg
Here
70.6%
US
79.7%
IN
79.0%
St. joseph
86.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
1.6%
IN
1.3%
St. joseph
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Above state avg (7.6)
4 complaint-triggered

This facility shows persistent safety and fire protection problems across multiple surveys, with fire safety equipment maintenance, emergency exits, and electrical systems as the most recurring issues. Families have filed complaint reports resulting in deficiencies related to resident communication, care planning, and treatment provision. While all deficiencies have correction dates, the repeated nature of safety violations across 2023-2025 suggests ongoing maintenance and compliance challenges that families should carefully consider.

Sep 12, 2025Routine
29
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0300Potential for harm · WidespreadCorrected

Egress Deficiencies

Meet other general requirements that are deficient.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0522Potential for harm · PatternCorrected

Services Deficiencies

Have an externally vented heating system.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0927Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0912Minimal · WidespreadCorrected

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Mar 19, 2025Complaint
3
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Sep 26, 2024Complaint
1
0621Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Treat residents equally regarding transfer, discharge, and provision of services for all residents, regardless of payment source

Sep 26, 2024Routine
12
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0927Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Sep 26, 2023Routine
15
0908Potential for harm · WidespreadCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0781Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0807Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0655Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Ownership & Operations

Who Operates This Facility

Owner / Operator

Brickyard Healthcare - Twelfth Street Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Brickyard Healthcare

Chain Size

23 facilities nationwide

Chain avg rating: 2.5/5 · Rank 11 of 23

Ownership & Management

Key personnel

Gee, WilliamContracted Managing EmployeeEngels, ErinOfficer / DirectorGentry, MarkOfficer / DirectorStarkey, TylerOfficer / DirectorWaite, JohnOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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