Memory CareMemory Care

Courtyard Estates at Hawthorne Crossing

Name: Courtyard Estates at Hawthorne Crossing
Address: 601 Hawthorne Crossing Dr. Se, Bondurant, IA, 50035, US
Telephone: (515) 852-5503
Rating: 4

Public Google reviewers rate this highly and often mention compassionate, long-term nursing staff. Schedule a visit to confirm the fit.

601 Hawthorne Crossing Dr. Se, Bondurant, IA 50035|Reported capacity: 80|Licensed & active

Google rating

4.0/5

based on 33 Google reviews

(515) 852-5503 Directions Website

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What this means for your family

Public Google reviewers rate Courtyard Estates at Hawthorne Crossing highly. Reviewers highlight: compassionate, long-term nursing staff, home-like, welcoming environment. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.

Google Reviews

38 public Google reviews available

Courtyard Estates at Hawthorne Crossing receives polarized feedback, with many families praising the compassionate, long-term care provided by specific staff members and the home-like environment. However, there are serious, recurring reports of neglect, poor communication, and unprofessional behavior by staff that have led to significant distress for some families. Prospective families should weigh the glowing reports of long-term resident satisfaction against the alarming allegations regarding hygiene and management accountability.

Quality Themes

Tap a score for details

Strengths

Compassionate, long-term nursing staff
Home-like, welcoming environment
Strong leadership under current director
Engaging activities and outings

Concerns

Serious neglect and hygiene issues (mentioned by 3 reviewers)
Poor communication and difficulty reaching staff (mentioned by 2 reviewers)
Unprofessional staff behavior and internal conflict (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 38 analyzed

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed your team is very active in responding to online feedback; how do you use that family input to improve your daily communication processes?
2Given the importance of hygiene and personal care, what specific protocols do you have in place to ensure consistent monitoring and support for each resident throughout the day?
3With your long-term nursing staff, how do you foster a positive and cohesive team culture to ensure that care remains professional and focused on the residents?
4I love that you offer regular outings and activities; how do you tailor these programs to accommodate residents at different stages of memory loss?
5When a family member has a question or concern, what is the most effective way to reach the leadership team to ensure a prompt and clear response?
6Since you are a memory care certified facility, what specialized training does your staff undergo to handle complex medical needs or behavioral changes?

Personalized based on this facility's data

Key Review Excerpts

“My mother was there for 5 years until she died. She received loving and wonderful care. The food was excellent. It was clean the staff was exceptional.”

Long-term resident's family · 2024★★★★★

“Upon returning the same evening, she was covered in feces, her clothes and her body. She tried to make it to the restroom on her own but didn’t ma”

Respite care family member · 2025★☆☆☆☆

“Employees will cuss each other out in front of residents and their families. Director and nurse care about the residents 50% of the time and the staff 5% of the time, money is their focus and of course not going to jail.”

Anonymous/Staff/Family · 2025★☆☆☆☆

Source: 38 Google reviews in the current analysis set

State Inspection History

State Inspections

Source: Iowa Dept. of Inspections, Appeals & Licensing

10total

15deficiencies

Nov 19, 2025Complaint1 deficiency reported

Fed violations: 0, State violations: 1

Sep 22, 2025ComplaintNo deficiencies reported

None

Fed violations: 0, State violations: 0

Jun 10, 2025ComplaintNo deficiencies reported

None

Fed violations: 0, State violations: 0

Nov 18, 2024Inspection1 deficiency reported

Fed violations: 0, State violations: 1

Jan 9, 2024Complaint3 deficiencies reported

Fed violations: 0, State violations: 3

Mar 7, 2023Complaint1 deficiency reported

Fed violations: 0, State violations: 1

Feb 23, 2023ComplaintNo deficiencies reported

None

Fed violations: 0, State violations: 0

Mar 14, 2022Complaint7 deficiencies reported

Fed violations: 0, State violations: 7

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(515) 852-5503

jaybirdseniorliving.com

manager1@courtyard-estates.net

601 Hawthorne Crossing Dr. Se

Bondurant, IA 50035

Get Directions View on Google Maps

References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

33 reviews from families & visitors

Official Website

Visit jaybirdseniorliving.com

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.