Altoona Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 44 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (15 vs median 5)
Bottom 25% in IA · Below recommended RN staffing · Worst in CAMPBELL STREET SERVICES chain · No penalties on record
What this means for your family
While the facility has demonstrated success in short-term rehab and hospice care, the recurring reports of poor wound management and communication failures are significant red flags. If you choose this facility, we strongly recommend frequent, unannounced visits to monitor your loved one's condition and ensure that care plans are being followed consistently.
Google Reviews
Google Reviews
44 reviews on Google“Altoona Nursing and Rehabilitation Center receives highly polarized feedback, with some families praising the compassionate hospice and rehab care while others report severe concerns regarding patient safety and communication. Recurring criticisms highlight issues with wound care, staff responsiveness, and administrative transparency, while positive experiences often focus on specific staff members and successful short-term rehabilitation outcomes. Potential families should be aware of the significant inconsistency in care quality reported across different years and departments.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate end-of-life/hospice care
- Effective short-term physical therapy
- Helpful administrative support for financial/Medicaid processes
Concerns
- Poor wound care and development of pressure sores (mentioned by 3 reviewers)
- Lack of communication regarding medical status or hospital transfers (mentioned by 3 reviewers)
- Unresponsive or unprofessional staff/management (mentioned by 4 reviewers)
- Inadequate hygiene and facility cleanliness (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1How does your team ensure that family members are kept closely informed and updated immediately when there is a change in a resident's medical status or a hospital transfer?
- 2What specific protocols do you have in place to ensure skin integrity and prevent the development of pressure sores for residents?
- 3I've heard wonderful things about the compassion shown during end-of-life care here; how does your staff support both the residents and their families during those sensitive times?
- 4Can you walk me through your daily routine for facility cleaning and how you ensure resident hygiene is consistently maintained?
- 5What is your process for managing medications to ensure accuracy and prevent any errors in administration?
- 6What kind of daily activities or social programs do you offer to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“My mom went here under hospice care they took such good care of her. Wilson, Kim there are to many to remember they touched our hearts with the way they took care of our mother in her final days.”
“Yvonne went above and beyond to guide my family and me through every step of the Medicaid application process, ensuring we understood what to expect and what to do along the way.”
“My father went in for rehab for a broken hip and shoulder, two (2) month after arriving there he had sepsis and his whole heal was rotting. I found on my daily visits that he never had his call light or urinal.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 33 family-filed complaints leading to deficiencies across nursing staffing, medication management, and infection control. The same core issues have persisted repeatedly across multiple surveys since 2022, including inadequate nursing staff levels, medication errors, and failure to maintain a safe, clean environment. While the facility corrects deficiencies when cited, the recurring nature of these fundamental care problems suggests ongoing systemic issues that families should carefully consider.
Mar 19, 2026Routine15
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Mar 19, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 30, 2025Complaint3
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 26, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Feb 27, 2025Routine11
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Feb 27, 2025Complaint7
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
Apr 27, 2026InspectionClean
Fed violations: 0, State violations: 0
Mar 19, 2026InspectionClean
Fed violations: 5, State violations: 0
Nov 20, 2025ComplaintClean
Fed violations: 0, State violations: 0
Oct 30, 2025ComplaintClean
Fed violations: 3, State violations: 1
Sep 23, 2025ComplaintClean
Fed violations: 0, State violations: 0
Jul 18, 2025ComplaintClean
Fed violations: 0, State violations: 0
Jun 26, 2025ComplaintClean
Fed violations: 2, State violations: 0
Mar 20, 2025InspectionClean
Fed violations: 0, State violations: 0
Ownership & Operations
Who Operates This Facility
Altoona Nursing and Rehabilitation Center
for profit
Chain Affiliation
Campbell Street Services
20 facilities nationwide
Chain avg rating: 2.1/5 · Rank 14 of 16 (Worst)
Ownership & Management
Owners
Holdco Goldfinch, LLC
Owner · Organization
Chitai Investment, LLC
Owner (parent company) · Organization
Holdco Tabletop, LLC
Owner (parent company) · Organization
Investco Tabletop, LLC
Owner (parent company) · Organization
Techcare CORP
Owner (parent company) · Organization
Curcio, Dominic
Owner (parent company)
Dole, Isaac
Owner (parent company)
Thomas, Joseph
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit altoonanursingandrehab.com
Medicare data downloads
Original nursing home datasets
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