Parkridge Specialty Care
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 38 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (9 vs median 5)
- High staff turnover (51%)
Bottom 25% in IA · Below recommended RN staffing · Worst in CARE INITIATIVES chain · $34,450 in fines
What this means for your family
While the facility is modern and features a strong therapy department, the recurring reports of ignored call lights and medication delays are serious red flags. If you choose this facility, you must be prepared to be a daily advocate for your loved one, as multiple families noted that consistent oversight is required to ensure basic needs are met.
Google Reviews
Google Reviews
38 reviews on Google“Parkridge Specialty Care presents a highly polarized experience for families, with some praising the facility as clean and modern while others report severe neglect and staffing shortages. While a subset of residents and families appreciate the therapy team and specific attentive staff members, numerous reports highlight critical failures in basic care, including ignored call lights, hygiene issues, and medication management errors.”
Quality Themes
Tap a score for detailsStrengths
- Modern and clean facility environment
- Effective physical and occupational therapy services
- Select dedicated and personable staff members
Concerns
- Chronic understaffing and ignored call lights (mentioned by 8 reviewers)
- Neglect regarding hygiene and basic daily care (mentioned by 6 reviewers)
- Medication management errors and delays (mentioned by 4 reviewers)
- High staff turnover and lack of communication (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that your CMS health inspection rating is currently low, what specific steps is the leadership team taking to address the recent state violations and improve overall compliance?
- 2I noticed that some families have expressed concerns regarding response times to call lights; what is your current protocol for ensuring residents receive timely assistance, especially during shift changes?
- 3With high staff turnover being a challenge in the industry, how do you ensure that residents maintain consistent, long-term relationships with their primary caregivers?
- 4Regarding medication management, what systems do you have in place to prevent delays and ensure that prescriptions are administered accurately and on schedule?
- 5I see that you actively respond to feedback online; how do you use that input to improve the daily hygiene and personal care routines for your residents?
- 6Since the physical and occupational therapy services are a noted strength here, how do you integrate those programs into the daily life and social activities of residents who aren't in active rehab?
Personalized based on this facility's data
Key Review Excerpts
“My mom doesn't get meds billed to her. Staff say they will do things, such as put on heat patches, but it never gets done.”
“There are only 3 people who have taken amazing care of her, while everyone else looks like they hate their job and the residents. She isn't changed enough, they never answer call lights.”
“The therapy department is their saving grace-PT,OT and speech therapists wer”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints triggering most deficiencies, with 30 of 46 violations stemming from family concerns. The facility shows persistent problems with nursing staffing levels, basic daily care, and care planning that recur across multiple surveys. While all issues have correction dates, the ongoing pattern of family-reported problems in core care areas suggests families should carefully evaluate whether this facility can meet their loved one's needs.
Jan 7, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 7, 2025Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Oct 7, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 3, 2025Complaint4
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Feb 3, 2025Complaint5
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 28, 2024Routine7
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Sep 7, 2023
$34,450
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
Jan 8, 2026ComplaintClean
Fed violations: 0, State violations: 0
Jan 7, 2026ComplaintClean
Fed violations: 2, State violations: 0
Dec 3, 2025InspectionClean
Fed violations: 0, State violations: 0
Nov 25, 2025ComplaintClean
Fed violations: 0, State violations: 0
Oct 7, 2025InspectionClean
Fed violations: 3, State violations: 0
Jul 30, 2025OtherClean
Fed violations: 0, State violations: 0
Jul 3, 2025OtherClean
Fed violations: 4, State violations: 1
Feb 4, 2025ComplaintClean
Fed violations: 0, State violations: 0
Ownership & Operations
Who Operates This Facility
Parkridge Specialty Care
nonprofit
Chain Affiliation
Care Initiatives
43 facilities nationwide
Chain avg rating: 3.0/5 · Rank 41 of 43 (Worst)
Ownership & Management
Owners
Care Initiatives
Owner · Organization
Beal, Michael
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit careinitiatives.org
Medicare data downloads
Original nursing home datasets
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