Nursing HomeMedicaid

Avon Health & Rehabilitation Center

Strong Medicare quality ratings; families often praise effective physical therapy department. Still worth an in-person visit.

4171 Forest Pointe Circle, Avon, IN 46123|137 beds|Licensed & Active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

4.2/5

based on 81 Google reviews

(317) 745-5184 Directions Website

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What this means for your family

While the facility is physically clean and offers strong rehabilitation therapy, the recent increase in negative reports regarding communication and night-shift care is concerning. We strongly advise families to visit during off-hours and ask specifically about their protocol for notifying families during medical emergencies.

Google Reviews

81 reviews on Google

“Avon Health & Rehabilitation Center receives polarized feedback, with many families praising the clean, modern facility and the effectiveness of the physical therapy team. However, significant concerns exist regarding communication during medical emergencies, inconsistent staffing levels on night shifts, and reports of neglect regarding basic hygiene and medical care. Families should weigh the positive environment and therapy outcomes against serious allegations of poor oversight and responsiveness.”

Quality Themes

Tap a score for details

Strengths

Effective physical therapy department
Clean and well-maintained facility
Friendly and welcoming front-desk staff
Calm and peaceful atmosphere

Concerns

Poor communication during medical emergencies or changes in condition (mentioned by 2 reviewers)
Inconsistent care and staffing issues on night shifts (mentioned by 2 reviewers)
Dissatisfaction with food quality and selection (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 86 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1We've heard wonderful things about the physical therapy department here; how involved can our family member be in their rehabilitation plan?
2Since we want to make sure we stay in the loop, what is your process for notifying families about any changes in a resident's medical condition?
3What does a typical daily schedule look like, and what kind of social activities are available to keep residents engaged?
4We noticed the facility is very clean and peaceful; how do you maintain that calm atmosphere during the busier night shifts?
5Could you tell us more about the dining experience, specifically regarding the variety of meal options and how dietary needs are managed?
6How do you ensure that medication management is handled consistently across all shifts, including overnight?

Personalized based on this facility's data

Key Review Excerpts

“Therapy was exceptional and nursing and aids were quick to respond to her needs. The room was nice and large with lots of sunshine and privacy when needed.”

Rehab patient's husband · 2021★★★★★

“The building is always clean and orderly. The staff usually smile and are polite but you can tell with some of them they’re overworked or not into the job anymore.”

Family member · 2022★★★☆☆

“Staff is great the 1st and 2nd shift the third are sometimes disrespectful and as they are understaff it's hard to get help when needed.”

Long-term resident · 2018★★★☆☆

Source: 81 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.38hrs

51%

Registered nurses for medical care

Total Nursing

3.56hrs

87%

All nurses + aides combined

Staff Turnover

32%

Lower is better (< 30% = good)

RN Turnover

22%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility6.3%

Better than Avg

Here

6.3%

12.1%

24.8%

Hendricks

43.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility9.1%

Better than Avg

Here

9.1%

19.5%

23.5%

Hendricks

21.3%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility11.5%

Better than Avg

Here

11.5%

19.4%

23.8%

Hendricks

22.9%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility5.1%

Better than Avg

Here

5.1%

14.4%

11.4%

Hendricks

7.3%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility6.5%

Better than Avg

Here

6.5%

15.3%

13.0%

Hendricks

9.9%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

93.6%

Hendricks

97.0%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

79.7%

79.0%

Hendricks

75.9%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility97.0%

Better than Avg

Here

97.0%

81.8%

81.5%

Hendricks

88.7%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.0%

Better than Avg

Here

1.0%

1.6%

1.3%

Hendricks

1.1%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies

Near state avg (7.6)

2 complaint-triggered

This facility has a concerning pattern of recurring deficiencies across multiple care areas, with families filing two complaint reports that triggered inspections. The most frequent issues involve resident assessment and care planning, medication management, and general quality of care including dementia treatment. While all deficiencies show correction dates, problems persist across surveys from 2022 through 2025, suggesting ongoing challenges with maintaining compliance standards.

Feb 26, 2026Routine5 findings

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jan 28, 2025Routine5 findings

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Nov 20, 2023Routine4 findings

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Aug 17, 2023Complaint1 finding

0760Potential for harm · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Jun 20, 2023Complaint1 finding

0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Avon Health & Rehabilitation Center

Organization Type

nonprofit

Chain Affiliation

Chain Name

Tlc Management

Chain Size

20 facilities nationwide

Chain avg rating: 4.0/5 · Rank 7 of 20 (Best)

Ownership & Management

Owners

Riverview Hospital

Owner · Organization

100%

Gibson, Cullen