Adviniacare at Northbridge
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 64 Google reviews

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What this means for your family
This facility shows a pattern of extreme inconsistency. While the rehab therapy and activity programs are frequently praised, families must be vigilant regarding basic care needs; we strongly recommend visiting frequently and unannounced to ensure call buttons are answered and hygiene standards are met.
Google Reviews
Google Reviews
64 reviews on Google“AdviniaCare at Northbridge receives highly polarized feedback, with some families praising the compassionate staff and effective rehab therapy, while others report severe neglect, poor hygiene, and communication failures. Recurring complaints highlight significant issues with staffing levels, responsiveness to call buttons, and inconsistent dietary compliance. Families considering this facility should be aware of the stark contrast between positive experiences and reports of serious care lapses.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy
- Clean and well-maintained facility environment
- Engaging life enrichment and activity programs
Concerns
- Slow or non-existent response to call buttons (mentioned by 6 reviewers)
- Understaffing leading to neglect of basic hygiene (showering/changing) (mentioned by 7 reviewers)
- Poor communication and lack of responsiveness from administration (mentioned by 5 reviewers)
- Inconsistent adherence to dietary restrictions (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 60 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that staffing levels are a primary focus for your team, what specific protocols are in place to ensure call buttons are answered promptly and resident hygiene needs are met consistently?
- 2I noticed your team is active in responding to online feedback; how do you utilize that communication channel to address family concerns or improve the daily experience for residents?
- 3With the therapy programs being a noted strength, how do you integrate those services into the daily routine for residents who need extra support?
- 4Could you walk me through your process for ensuring that dietary restrictions and individual meal preferences are accurately followed for every resident during dining hours?
- 5What is your current strategy for maintaining consistent communication with families regarding changes in a resident's health or care plan?
- 6How does your staff manage the balance between daily activity programming and the medical care requirements for residents with more complex needs?
Personalized based on this facility's data
Key Review Excerpts
“The occupational and physical therapy department was exceptional while the individual rehabilitation nurses are excellent.”
“I heard the Aides yelling at a patient across the hall who fell and messed themselves after they couldn't wait anymore to go to the bathroom.”
“My grandmother will order food and when it arrives, it doesn’t not follow her dietary restrictions. My grandmother had a male staff monitor her shower.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents who fell and were seriously hurt
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring problems across multiple areas, with families filing complaints that triggered 11 deficiencies in March 2024. The most persistent issues involve fire safety and emergency preparedness, resident rights and discharge procedures, and care planning processes. While all deficiencies show correction dates, several problems repeat across surveys, including fire safety violations, accident prevention, care planning delays, and infection control policies, suggesting ongoing operational challenges families should carefully evaluate.
Dec 8, 2025Routine6
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 30, 2024Routine15
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Mar 25, 2024Complaint11
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 26, 2023Routine16
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Ownership & Operations
Who Operates This Facility
Adviniacare at Northbridge
for profit
Chain Affiliation
Adviniacare
10 facilities nationwide
Chain avg rating: 1.9/5 · Rank 1 of 10 (Best)
Ownership & Management
Owners
David a. Berkowitz Revocable Trust
Owner · Organization
Declaration of Trust of Yosef Meystel
Owner · Organization
Frederick S Frankel Trust
Owner · Organization
Berkowitz, Benjamin
Owner
Berkowitz, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Meystel, Yosef
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
64 reviews from families & visitors
Official Website
Visit adviniacare.com
Medicare data downloads
Original nursing home datasets
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