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Assisted Living

Cottages of Snohomish

Limited public data on Cottages of Snohomish. Call, tour, and ask to meet current residents' families — your own impression matters most.

1124 Pine Ave, Snohomish, WA 9829084 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
3.4/5

based on 40 Google reviews

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What this means for your family

The Cottages of Snohomish has a history of extreme volatility tied to frequent ownership changes, making it difficult to rely on consistent care. While the grounds are beautiful, the recurring reports of neglect, poor hygiene, and medication errors are critical red flags; we strongly recommend looking elsewhere or requesting a recent state inspection report before considering this facility.

Google Reviews

Google Reviews

40 reviews on Google
The Cottages of Snohomish has experienced significant instability due to frequent ownership changes and management turnover, leading to highly inconsistent care quality. While some families praise the beautiful grounds and specific staff members, many others report severe issues including chronic understaffing, poor hygiene, medication errors, and a lack of communication.

Quality Themes

Tap a score for details
Food3.0Staff4.0Clean2.0Activities5.0Meds2.0Memory2.0Comms2.0Value1.0

Strengths

  • Beautiful, well-maintained grounds and walking paths
  • Some dedicated and caring individual staff members
  • Engaging activity programs when fully staffed

Concerns

  • Chronic understaffing leading to neglect (mentioned by 10 reviewers)
  • Poor communication and lack of responsiveness from management (mentioned by 7 reviewers)
  • Unsanitary conditions and lack of room cleaning (mentioned by 6 reviewers)
  • Medication management errors and delays (mentioned by 4 reviewers)
  • Billing inconsistencies and lack of financial transparency (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'12(2)'16(2)'18(3)'20(5)'22(6)'24(2)'26(1)

Distribution · 44 analyzed

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How They Respond to Reviews

3%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1It's wonderful to see how well-maintained the grounds and walking paths are; what kind of outdoor activities do you typically organize for the residents?
  • 2How does the care team ensure that medication schedules are followed precisely and without delays?
  • 3With the beautiful setting you have here, how do you ensure that daily room cleaning and housekeeping schedules are consistently met for every resident?
  • 4I noticed the management team is very active in responding to feedback; how does that communication loop work between the staff and the families?
  • 5What is the protocol for managing medical emergencies or sudden changes in health during the night shifts?
  • 6How do you ensure that the activity programs remain engaging and fully staffed even during busy periods?

Personalized based on this facility's data


Key Review Excerpts

My mom was here for a min respite stay. I got a call from a 911 emt within the first 24 hrs indicating no one knew who she was and they found my card in her purse - really? Mom was faint and nauseas from no food or water.

Respite care family member · 2024☆☆☆☆

Since Care Partners has taken over this community everything has gone downhill. They don’t coordinate care and my mom’s room hasn’t been cleaned in weeks to months. I’ve reported this to the facility but no action.

Long-term resident's family · 2025☆☆☆☆

The executive director has really turned everything around. Katie is the best. The care staff care only about the residents and are the best you will ever find.

Family member · 2020★★★★★
Source: 40 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

7total
32deficiencies
Mar 17, 2026Fire

Approval Status: Disapproved. Items marked 'Corrected' were noted by the inspector during the inspection. The facility is seeking documentation regarding fire dampers.

Listing (Relocatable power taps)IFC 0603.5.1, 2021

Relocatable power taps not listed in accordance with UL 1363 or UL 498A.

Appliance Connection to Building PipingIFC 606.4 2021

Gas-fired appliances on casters not properly connected with approved flexible connectors and restraining devices.

Means of Egress - Storage in BuildingsIFC 315.3.2 2021

Combustible materials stored in exits or enclosures for stairways and ramps.

Clothes Dryer Exhaust Systems - MaintenanceIFC 610.1.2 - 2021

Lint trap and exhaust system not properly maintained to prevent accumulation of lint.

Duct and Air Transfer Openings - Maintaining ProtectionIFC 706.1 2018

No documentation provided for four-year fire/smoke damper inspection.

Extension CordsIFC 603.6 2021

Extension cords used as a substitute for permanent wiring or improperly affixed.

Inspection and Maintenance (Opening protectives)IFC 705.2 2021

Opening protectives in fire-resistance-rated assemblies and smoke barriers not properly maintained or were blocked.

Penetrations - Maintaining ProtectionIFC 703.1 2021

Firestop systems and membrane protection not maintained.

Testing and Maintenance (Sprinkler systems)IFC 903.5 2021

Missing documentation for 5-year Fire Department Connection Hydro Test and 5-year Internal Pipe Inspection.

Door OperationIFC 705.2.4 2021

Fire door by Activity Director Office failed to latch during testing.

Inspection, Testing and Maintenance (Fire alarm)IFC 907.8 2021

Fire alarm panels in Elm and Fir buildings showed trouble status.

Smoke Detector SensitivityIFC 907.8.3 2021

No documentation provided for smoke detector sensitivity testing.

Activation Test (Emergency lighting)IFC 1032.10.1 2021

Emergency lighting monthly testing not performed/documented.

Fuel-Burn Appliances Outside of Dwelling, Sleep Units & ClassroIFC 915.1.4 2021

Carbon monoxide detection requirements not met for fuel-burning appliances.

Maintenance (Carbon monoxide)IFC 915.6 2021 WAC

Inoperable or end-of-life carbon monoxide alarms were not replaced.

Penetrations (Exit stairways)IFC 1023.5 2018

Prohibited penetrations into interior exit stairways.

Reliability (Egress)IFC 1032.2 2021

Stairwell in Fir Building obstructed by multiple objects.

Securing Compressed Gas Containers, Cylinders and TanksIFC 5303.5.3 2021

Compressed gas containers not secured to prevent falling.

Fire DrillsWAC 212-12-044

Documentation for required quarterly fire drills missing for multiple shifts/quarters.

Feb 3, 2026Inspection

A separate follow-up letter dated 2026-03-26 indicates these deficiencies were later verified as corrected.

Training and home care aide certification requirementsWAC 388-78A-2474Corrected Mar 20, 2026

Facility failed to ensure 3 of 6 staff completed training requirements; Staff B missed First Aid training and Staff D and G missed required continuing education.

Continuing education training requirementsWAC 388-112A-0611Corrected Mar 20, 2026

Facility failed to ensure 3 of 6 staff completed training requirements; specifically Staff B lacked First Aid, and Staff D and G lacked required continuing education hours.

Background checksWAC 388-78A-2466Corrected Mar 20, 2026

Facility failed to ensure 2 of 2 staff (Staff D and G) had valid biennial Washington State background checks.

Background checks Employment Provisional hireWAC 388-78A-24681Corrected Mar 20, 2026

Facility failed to ensure 4 of 7 staff (Staff D, F, G, and H) completed national fingerprint background checks within 120 days of hire.

Tuberculosis Testing RequiredWAC 388-78A-2480Corrected Mar 20, 2026

Facility failed to ensure 3 of 5 staff (Staff A, B, and H) completed TB testing within three days of hire.

Jul 30, 2025Investigation

Follow-up inspection on 09/16/2025 confirmed that the deficiencies (WAC 388-78A-2300-2-a-ii, WAC 388-78A-2300-2-a-iii, WAC 388-78A-2300-2-a) were corrected.

Food and nutrition servicesWAC 388-78A-2300Corrected Sep 12, 2025

The facility failed to ensure their diet manual was reviewed, updated, and signed by a registered dietitian within the last five years.

May 22, 2025Investigation

A follow-up inspection on 07/18/2025 found no deficiencies.

Full assessment topicsWAC 388-78A-2090Corrected Jul 6, 2025

Facility failed to assess a resident's use of a knee scooter as a medical device and update the care plan.

Ongoing assessmentsWAC 388-78A-2100Corrected Jul 6, 2025

Facility failed to complete a focused assessment for a resident using a knee scooter following an injury.

May 12, 2025Investigation

A follow-up inspection on 08/04/2025 indicated that this specific deficiency was corrected and no new deficiencies were found at that time.

Coordination of health care servicesWAC 388-78A-2350Corrected Jun 26, 2025

The facility failed to assist a resident with logging into their device for a telehealth appointment to set up Home Health services, despite a service agreement requiring the facility to assist with coordinating care.

Apr 23, 2025Investigation

Includes complaints 168155, 169638, 168859, 169834, 169433. Document notes that the facility is not required to submit a formal plan-of-correction for these specific findings.

Content of resident recordsWAC 388-78A-2410Corrected Apr 23, 2025

Staff provided showers but failed to consistently document them in ADL tasks in resident records.

Communication systemWAC 388-78A-2930Corrected Apr 23, 2025

Call pendants/buttons were not responded to for almost an hour; care staff did not have pagers in their possession as required.

Mar 7, 2025Investigation

This document is a Statement of Deficiencies and Plan of Correction for compliance determination 54780, covering multiple complaint investigations. The report specifically details issues with medication administration, insulin timing, and medication supply management.; Evidence included internal records and interviews confirming staff performed blood sugar checks and insulin injections for residents before they were officially nurse delegated.

Medication servicesWAC 388-78A-2210

Facility failed to ensure 3 of 3 residents received medications as prescribed due to missed doses, running out of supplies, and significant delays in administration.

Intermittent nursing services systemsWAC 388-78A-2320

The facility failed to ensure proper nurse delegation for blood sugar monitoring and insulin administration for two staff members (Staff F and Staff G) providing care to two residents with diabetes. Staff were performing delegated nursing tasks without the required documentation or formal nurse delegation/oversight.

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References & Resources

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