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Assisted Living

Madison Villa

Limited public data on Madison Villa. Call, tour, and ask to meet current residents' families — your own impression matters most.

2520 Madison St, Pinehurst-Beverly Park · Everett, WA 9820386 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
3.1/5

based on 16 Google reviews

5
4
3
2
1
Madison Villa Assisted Living in Everett, WA — Street View
Street View

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What this means for your family

While long-term residents have historically reported good care and food, recent reviews from 2024 and 2025 indicate a sharp decline in management quality and staff professionalism. We strongly recommend visiting the facility unannounced and asking specifically about staff turnover and management oversight before making a decision.

Google Reviews

Google Reviews

16 reviews on Google
Madison Villa, also referred to as Sunrise View in reviews, presents a deeply polarized experience for families and staff. While some long-term families praise the compassionate care and food quality, recent reports from clinical students and family members highlight significant concerns regarding unprofessional management, toxic staff culture, and safety issues.

Quality Themes

Tap a score for details
Food9.0Staff3.0CleanN/AActivitiesN/AMeds2.0Memory8.0Comms5.0ValueN/A

Strengths

  • Compassionate long-term care staff
  • High-quality food and meal variety
  • Responsive to emergency situations

Concerns

  • Unprofessional and toxic staff environment (mentioned by 3 reviewers)
  • Poor management and lack of oversight (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'17(3)3.03.0'19(2)5.01.0'22(1)2.82.3'24(3)1.0'25(1)

Distribution · 16 analyzed

5
7
4
1
3
1
2
0
1
7

How They Respond to Reviews

38%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard great things about the variety of meals served here; could you tell us more about the weekly menu and how much input residents have in dining?
  • 2How does the management team ensure a positive and supportive culture among the caregiving staff?
  • 3Could you walk us through the specific protocols you have in place for medication administration and monitoring?
  • 4In the event of a medical emergency after hours, what is the immediate process for getting help and notifying the family?
  • 5What kind of daily activities or social outings are available to help residents stay engaged with the community?
  • 6How does the leadership team stay involved in the day-to-day oversight of resident care and staff performance?

Personalized based on this facility's data


Key Review Excerpts

The caring, efficient staff is always there for Mom and immediately updates us on any concerns or changes in her well-being.

Long-term resident's family · 2019★★★★★

If were not for their intuitive eye for the needs that come as an individual begins the difficult, and often times resistive, transition to memory care is what separates the true care-givers from the rest.

Memory care family member · 2017★★★★★

If you get that nurse just leave such bad service I had to move my family member because of her!

Family member · 2022☆☆☆☆
Source: 16 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

6total
11deficiencies
Dec 18, 2025Fire
CleanReport

The inspection was conducted in response to a complaint regarding a fire alarm. The inspector determined the alarm was activated by burnt popcorn in room 310. No injuries reported and no violations observed. The facility removed the microwave from the room.

Nov 18, 2025Investigation

Follow-up inspection on 2026-01-15 found that the previously cited deficiency (WAC 388-78A-2350-1) was corrected and no new deficiencies were found.

Coordination of health care servicesWAC 388-78A-2350Corrected Dec 24, 2025

Facility failed to coordinate palliative care services for one resident, despite a referral, resulting in unmet care needs.

Oct 23, 2025Investigation

A follow-up inspection on 12/02/2025 found no new deficiencies and confirmed the correction of the cited WAC 388-78A-2650 violation.

Reporting fires and incidentsWAC 388-78A-2650Corrected Oct 23, 2025

The facility failed to report an incident where smoke was detected in the laundry room, the emergency disaster plan was activated, and residents were relocated, because they incorrectly determined it was not a reportable event.

Oct 9, 2025Fire
CleanReport

Complaint inspection regarding smoke in the facility. Investigation determined the source was smoldering lint in a bent dryer vent pipe. No fire alarm activation occurred as smoke did not reach detector threshold. No injuries reported. No violations observed.

Oct 3, 2025Investigation

Includes deficiencies found in compliance determinations 64761 and 69684. Covers multiple complaint IDs: 190731, 190599, 191377, 191538, 193032, 196604, 194136, 193491, 193619.; A separate deficiency regarding the lack of a diet manual was noted as corrected during the exit conference.

Food and nutrition servicesWAC 388-78A-2300

The cook failed to ensure that the diet manual was available and used when preparing foods.

Food and nutrition servicesWAC 388-78A-2300Corrected Nov 6, 2025

The facility lacked a variety of snacks for residents and failed to maintain an adequate supply of alternative snack options.

Required assisted living facility servicesWAC 388-78A-2170

The facility failed to provide and make available scheduled and non-scheduled nutritious snacks to residents; snacks were consistently unavailable or limited to sandwich options only.

Nonavailability of medicationsWAC 388-78A-2240Corrected Nov 6, 2025

The facility failed to ensure a resident's anti-anxiety medication (Clonazepam) was refilled and available, resulting in the resident missing doses for four days and experiencing increased anxiety.

May 5, 2025Inspection

The document references complaint number 176167. A separate cover letter indicates that as of 07/01/2025, these deficiencies were corrected.

Signing negotiated service agreementWAC 388-78A-2150

Failed to ensure Negotiated Service Agreements were signed annually by residents or representatives for 2 of 7 sampled residents.

Tuberculosis Testing RequiredWAC 388-78A-2480

Failed to ensure 1 of 6 staff (Staff F) was screened for tuberculosis within three days of employment.

Background checks - National fingerprint background checkWAC 388-78A-24642

Failed to complete national fingerprint background check for 1 of 6 staff members (Staff A).

Background checks - Washington state name and date of birth background checkWAC 388-78A-2466

Failed to ensure 1 of 6 staff members (Staff F) had a valid Washington state background check completed every two years.

Training and home care aide certification requirementsWAC 388-78A-2474

Failed to ensure 2 of 6 staff completed hands-on CPR training and 1 of 6 staff completed first aid training.

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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