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based on 16 Google reviews

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Every family's needs are unique. We encourage you to visit Madison Villa in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.
Madison Villa, also referred to as Sunrise View in reviews, presents a deeply polarized experience for families and staff. While some long-term families praise the compassionate care and food quality, recent reports from clinical students and family members highlight significant concerns regarding unprofessional management, toxic staff culture, and safety issues.
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Key Review Excerpts
“The caring, efficient staff is always there for Mom and immediately updates us on any concerns or changes in her well-being.”
“If were not for their intuitive eye for the needs that come as an individual begins the difficult, and often times resistive, transition to memory care is what separates the true care-givers from the rest.”
“If you get that nurse just leave such bad service I had to move my family member because of her!”
Source: WA Dept. of Social & Health Services
This is an uncorrected deficiency previously cited on April 8, 2026. A civil fine of $600.00 is imposed.
The licensee failed to ensure a Certified Medication Aide was delegated by a Registered Nurse to perform blood glucose monitoring and insulin injections for three residents, as required by Nurse Delegation criteria.
The inspection was conducted in response to a complaint regarding a fire alarm. The inspector determined the alarm was activated by burnt popcorn in room 310. No injuries reported and no violations observed. The facility removed the microwave from the room.
Follow-up inspection on 2026-01-15 found that the previously cited deficiency (WAC 388-78A-2350-1) was corrected and no new deficiencies were found.
Facility failed to coordinate palliative care services for one resident, despite a referral, resulting in unmet care needs.
A follow-up inspection on 12/02/2025 found no new deficiencies and confirmed the correction of the cited WAC 388-78A-2650 violation.
The facility failed to report an incident where smoke was detected in the laundry room, the emergency disaster plan was activated, and residents were relocated, because they incorrectly determined it was not a reportable event.
Complaint inspection regarding smoke in the facility. Investigation determined the source was smoldering lint in a bent dryer vent pipe. No fire alarm activation occurred as smoke did not reach detector threshold. No injuries reported. No violations observed.
Includes deficiencies found in compliance determinations 64761 and 69684. Covers multiple complaint IDs: 190731, 190599, 191377, 191538, 193032, 196604, 194136, 193491, 193619.; A separate deficiency regarding the lack of a diet manual was noted as corrected during the exit conference.
The facility failed to ensure a resident's anti-anxiety medication (Clonazepam) was refilled and available, resulting in the resident missing doses for four days and experiencing increased anxiety.
The facility failed to provide and make available scheduled and non-scheduled nutritious snacks to residents; snacks were consistently unavailable or limited to sandwich options only.
The cook failed to ensure that the diet manual was available and used when preparing foods.
The facility lacked a variety of snacks for residents and failed to maintain an adequate supply of alternative snack options.
The document references complaint number 176167. A separate cover letter indicates that as of 07/01/2025, these deficiencies were corrected.
Failed to ensure 2 of 6 staff completed hands-on CPR training and 1 of 6 staff completed first aid training.
Failed to ensure 1 of 6 staff (Staff F) was screened for tuberculosis within three days of employment.
Failed to ensure Negotiated Service Agreements were signed annually by residents or representatives for 2 of 7 sampled residents.
Failed to ensure 1 of 6 staff members (Staff F) had a valid Washington state background check completed every two years.
Failed to complete national fingerprint background check for 1 of 6 staff members (Staff A).
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16 reviews from families & visitors
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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