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Assisted Living

Everett Heritage Court

Families consistently rate this highly — reviewers highlight compassionate and dedicated care staff. Schedule a visit to confirm the fit.

4230 Colby Ave, Glacier View · Everett, WA 9820347 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.2/5

based on 14 Google reviews

5
4
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Everett Heritage Court Assisted Living in Everett, WA — Street View
Street View

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What this means for your family

Recent reviews suggest a strong, compassionate care team, particularly for memory care residents. However, because some families have reported issues with facility maintenance and basement-level conditions, we strongly recommend touring the specific unit where your loved one would reside and verifying the functionality of climate control and accessibility features.

Google Reviews

Google Reviews

14 reviews on Google
Everett Heritage Court receives polarized feedback, with many recent reviewers praising the compassionate and dedicated staff, particularly in memory care. However, historical and some critical reviews raise serious concerns regarding facility maintenance, specifically mentioning issues with air conditioning and accessibility in lower-level units, as well as past reports of inadequate hygiene and communication.

Quality Themes

Tap a score for details
Food5.0Staff8.0Clean6.0ActivitiesN/AMedsN/AMemory9.0Comms6.0ValueN/A

Strengths

  • Compassionate and dedicated care staff
  • Strong communication from specific leadership
  • Warm and welcoming environment
  • Effective management of complex dementia needs

Concerns

  • Facility maintenance and infrastructure issues (e.g., HVAC, lift functionality) (mentioned by 2 reviewers)
  • Inconsistent communication regarding resident status (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.02016(1)5.02017(1)5.02019(1)5.02022(2)4.02023(3)1.02024(1)5.02025(6)

Distribution · 15 analyzed

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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1With your focus on specialized dementia care, what does a typical day of engagement look like for residents who need extra support?
  • 2I noticed the building has a lot of character; how do you manage routine maintenance and climate control to ensure residents stay comfortable year-round?
  • 3How do you ensure consistent communication with families regarding a resident's daily status and any changes in their care needs?
  • 4Given your team's reputation for compassionate care, how do you support staff in maintaining that high level of dedication during challenging shifts?
  • 5What is your protocol for handling urgent medical needs or equipment issues, such as lift functionality, to ensure resident safety is never compromised?
  • 6How do you foster a sense of community and warmth among the 47 residents to ensure everyone feels at home here?

Personalized based on this facility's data


Key Review Excerpts

Despite our friend's behavioral challenges and the complexity of dementia, the caregivers consistently treated him—and other residents—with remarkable kindness, patience, and dignity.

Memory care family member · 2025★★★★★

The staff do the best they can with what they are given. There are some great staff members there. The basement level where my mother was housed was very basic.

Resident's family · 2023★★★★★

Kayla the Med tech has been so wonderful with my grandma. She is patient, caring, and always goes above and beyond to make sure their comfortable and taken care of.

Resident's family · 2025★★★★★
Source: 14 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

18total
69deficiencies
Nov 4, 2025Investigation

A separate follow-up letter indicates that a follow-up inspection on 2026-01-05 found no deficiencies regarding the corrected WAC 388-78A-2170 violation.

Required assisted living facility servicesWAC 388-78A-2170Corrected Dec 19, 2025

The facility failed to ensure the safety of a resident who wandered away from the facility through an unlocked memory care unit secured exit door, resulting in the resident going missing and being found by police.

Sep 22, 2025Inspection

A subsequent follow-up inspection on 12/01/2025 (Compliance Determination 69142) found no remaining deficiencies for these items.

Background checks Employment Conditional hireWAC 388-78A-2468Corrected Oct 17, 2025

Facility failed to ensure 1 of 6 staff (Staff E) had their background check submitted within one business day after their date of hire.

Background checksWAC 388-78A-2466Corrected Oct 17, 2025

Facility failed to ensure 2 of 2 staff (Staff E and F) had a valid Washington State name and date of birth background check completed every two years.

Tuberculosis Positive test resultWAC 388-78A-2485Corrected Oct 17, 2025

Facility failed to ensure 1 of 1 staff (Staff C) completed a chest X-ray within seven days after a positive TB blood test.

Tuberculosis Testing RequiredWAC 388-78A-2480Corrected Oct 17, 2025

Facility failed to ensure 2 of 4 staff (Staff B and D) completed TB testing within three days of employment.

Jul 29, 2025Fire

The inspection report dated 07/29/2025 indicates that all violations noted during the previous inspection (06/10/2025) have been corrected.

CleaningIFC 606.3.3Corrected Jul 29, 2025

Missing documentation for 2nd semi-annual 2024 hood cleaning.

Extinguishing System ServiceIFC 904.13.5.2Corrected Jul 29, 2025

Missing documentation for 2nd semi-annual 2024 fire-extinguishing systems service.

Lock and LatchesIFC 1010.2.4Corrected Jul 29, 2025

Rear exit gate did not have legible code for emergency egress.

Exit Signs - Where RequiredIFC 1013.1Corrected Jul 29, 2025

Kitchen does not have exit signs to path of emergency exit.

Power TestIFC 1031.10.2Corrected Jul 29, 2025

Missing documentation of annual 90-minute emergency lighting test.

MaintenanceIFC 1203.4Corrected Jul 29, 2025

Missing documentation of 3-year, 4-hour generator test.

Fire DrillsWAC 212-12-044Corrected Jul 29, 2025

Missing documentation for 2 of the second quarter required fire drills (swing, night).

Ventilation SystemIFC 606.3.1Corrected Jul 29, 2025

Kitchen hood system missing a grease filter.

Door OperationIFC 705.2.4Corrected Jul 29, 2025

Multiple doors (Rooms 08, 10, 20, 31, and near 23) would not latch from fully open position.

Means of Egress ContinuityIFC 1003.6Corrected Jul 29, 2025

Table blocking emergency exit near room 10.

Application and UseIFC 603.5.2Corrected Jul 29, 2025

Daisy chaining power strips in Executive and Nurses offices; refrigerator plugged into power strip in Activities office.

Jul 21, 2025Investigation

Includes details from multiple complaint investigations (181679, 180159, 183560, 186232, 185119).; This is a recurring citation previously cited on 07/22/2024 and 06/01/2023.

InvestigationsWAC 388-78A-2371

Facility failed to thoroughly investigate the circumstances of a resident who eloped from the facility, and failed to document findings or implement preventative measures.

Communication systemWAC 388-78A-2930Corrected Aug 11, 2025

Facility failed to ensure staff responded to residents' emergency pull cord activations, placing them at risk for unmet care needs. Pagers were frequently not carried or were out of battery.

Incident Investigation and ReportingCorrected Sep 1, 2025

The facility failed to document findings and actions from an investigation regarding a resident who left the facility unnoticed and unsupervised. Leadership could not provide documentation of a thorough investigation and dismissed the event without sufficient inquiry.

Service agreement planningWAC 388-78A-2130Corrected Aug 11, 2025

Facility failed to involve the resident, their representative, and the case manager in the development of a change of condition assessment for one resident, resulting in stakeholders being unaware of changes in care needs.

Apr 24, 2025Investigation

Facility staff were also found not in possession of their pagers during the investigation; this was acknowledged and corrected at the time of the visit.

Housekeeping and MaintenanceWAC 388-78A-30390 (1) (c)Corrected Apr 24, 2025

Bathroom lights were not working and emergency pull cord string was missing for a resident.

Maintenance and housekeepingWAC 388-78A-3090 (1) (c)Corrected Apr 24, 2025

Facility failed to maintain equipment and furnishings in good repair for 1 resident. Emergency pull cord string was missing and bathroom light was not working.

Mar 25, 2025Investigation

The document also references complaint numbers 164476, 165157, and 168392. A follow-up inspection on 05/13/2025 confirmed no deficiencies remained.

Infection controlWAC 388-78A-2610

The facility failed to report an outbreak of scabies involving 18 residents to the Local Health Jurisdiction.

Mar 14, 2025Investigation

The document set includes a final follow-up letter dated 03/14/2025 confirming no deficiencies were found during that specific inspection, along with historical reports (Compliance 52848 and 49395) documenting previous violations.

Freedom of movementWAC 388-78A-2380Corrected Mar 14, 2025

Facility failed to ensure a system was in place to allow visitors and appropriate residents to exit the facility without staff assistance.

General design requirements for memory careWAC 388-78A-2381

Facility lacked a written policy documenting how residents on the bottom floor access an outdoor area for social interaction and activities.

Mar 12, 2025Investigation

A follow-up inspection on 05/16/2025 found no deficiencies. Initial investigation determined that 12 portable heaters were used in the facility without conducting safety assessments for the residents.

Full assessment topicsWAC 388-78A-2090Corrected Mar 12, 2025

The facility failed to assess the capabilities of residents to safely use portable heaters in their apartments after the boiler failed, placing residents at risk of fire, burns, and compromised safety.

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References & Resources

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