Public Google reviewers rate this highly and often mention compassionate and dedicated care staff. Schedule a visit to confirm the fit.
based on 15 Google reviews

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Public Google reviewers rate Everett Heritage Court highly. Reviewers highlight: compassionate and dedicated care staff, strong communication from specific leadership. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Everett Heritage Court receives polarized feedback, with many recent reviewers praising the compassionate and dedicated staff, particularly in memory care. However, historical and some critical reviews raise serious concerns regarding facility maintenance, specifically mentioning issues with air conditioning and accessibility in lower-level units, as well as past reports of inadequate hygiene and communication.
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Key Review Excerpts
“Despite our friend's behavioral challenges and the complexity of dementia, the caregivers consistently treated him—and other residents—with remarkable kindness, patience, and dignity.”
“The staff do the best they can with what they are given. There are some great staff members there. The basement level where my mother was housed was very basic.”
“Kayla the Med tech has been so wonderful with my grandma. She is patient, caring, and always goes above and beyond to make sure their comfortable and taken care of.”
Source: WA Dept. of Social & Health Services
A separate follow-up letter indicates that a follow-up inspection on 2026-01-05 found no deficiencies regarding the corrected WAC 388-78A-2170 violation.
The facility failed to ensure the safety of a resident who wandered away from the facility through an unlocked memory care unit secured exit door, resulting in the resident going missing and being found by police.
A subsequent follow-up inspection on 12/01/2025 (Compliance Determination 69142) found no remaining deficiencies for these items.
Facility failed to ensure 2 of 4 staff (Staff B and D) completed TB testing within three days of employment.
Facility failed to ensure 1 of 6 staff (Staff E) had their background check submitted within one business day after their date of hire.
Facility failed to ensure 2 of 2 staff (Staff E and F) had a valid Washington State name and date of birth background check completed every two years.
Facility failed to ensure 1 of 1 staff (Staff C) completed a chest X-ray within seven days after a positive TB blood test.
The inspection report dated 07/29/2025 indicates that all violations noted during the previous inspection (06/10/2025) have been corrected.
Missing documentation of 3-year, 4-hour generator test.
Table blocking emergency exit near room 10.
Kitchen does not have exit signs to path of emergency exit.
Kitchen hood system missing a grease filter.
Missing documentation of annual 90-minute emergency lighting test.
Missing documentation for 2 of the second quarter required fire drills (swing, night).
Missing documentation for 2nd semi-annual 2024 fire-extinguishing systems service.
Missing documentation for 2nd semi-annual 2024 hood cleaning.
Daisy chaining power strips in Executive and Nurses offices; refrigerator plugged into power strip in Activities office.
Rear exit gate did not have legible code for emergency egress.
Multiple doors (Rooms 08, 10, 20, 31, and near 23) would not latch from fully open position.
Includes details from multiple complaint investigations (181679, 180159, 183560, 186232, 185119).; This is a recurring citation previously cited on 07/22/2024 and 06/01/2023.
Facility failed to ensure staff responded to residents' emergency pull cord activations, placing them at risk for unmet care needs. Pagers were frequently not carried or were out of battery.
Facility failed to thoroughly investigate the circumstances of a resident who eloped from the facility, and failed to document findings or implement preventative measures.
Facility failed to involve the resident, their representative, and the case manager in the development of a change of condition assessment for one resident, resulting in stakeholders being unaware of changes in care needs.
The facility failed to document findings and actions from an investigation regarding a resident who left the facility unnoticed and unsupervised. Leadership could not provide documentation of a thorough investigation and dismissed the event without sufficient inquiry.
Facility staff were also found not in possession of their pagers during the investigation; this was acknowledged and corrected at the time of the visit.
Facility failed to maintain equipment and furnishings in good repair for 1 resident. Emergency pull cord string was missing and bathroom light was not working.
Bathroom lights were not working and emergency pull cord string was missing for a resident.
The document also references complaint numbers 164476, 165157, and 168392. A follow-up inspection on 05/13/2025 confirmed no deficiencies remained.
The facility failed to report an outbreak of scabies involving 18 residents to the Local Health Jurisdiction.
The document set includes a final follow-up letter dated 03/14/2025 confirming no deficiencies were found during that specific inspection, along with historical reports (Compliance 52848 and 49395) documenting previous violations.
Facility lacked a written policy documenting how residents on the bottom floor access an outdoor area for social interaction and activities.
Facility failed to ensure a system was in place to allow visitors and appropriate residents to exit the facility without staff assistance.
A follow-up inspection on 05/16/2025 found no deficiencies. Initial investigation determined that 12 portable heaters were used in the facility without conducting safety assessments for the residents.
The facility failed to assess the capabilities of residents to safely use portable heaters in their apartments after the boiler failed, placing residents at risk of fire, burns, and compromised safety.
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