Cortland Center
Strong Medicare quality ratings; families often praise effective rehabilitation therapy team. Still worth an in-person visit.
based on 63 Google reviews
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What this means for your family
While Cortland Center has a strong reputation for successful physical rehabilitation and a clean environment, the recent reports of neglect and poor medical oversight are concerning. If you choose this facility, ensure you have a family member present frequently to monitor basic care needs and medication administration, as communication with staff can be inconsistent.
Google Reviews
Google Reviews
63 reviews on Google“Cortland Center receives high praise for its rehabilitation services and physical environment, with many families noting successful recovery stories and a clean, updated facility. However, there is a recurring pattern of serious concerns regarding basic nursing care, including reports of neglect, poor communication, and understaffing that impacts patient safety.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy team
- Clean, well-maintained, and renovated facility
- Compassionate and attentive nursing staff (in many cases)
- Strong administrative leadership noted by several families
Concerns
- Neglect of basic hygiene and patient needs (e.g., showers, compression socks, call lights) (mentioned by 3 reviewers)
- Poor communication between staff and family members (mentioned by 3 reviewers)
- Understaffing leading to slow response times and overlooked injuries (mentioned by 3 reviewers)
- Medication management errors or lack of oversight (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 64 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your administration is very active in responding to family feedback online; how do you use that communication loop to resolve concerns once a resident is already living here?
- 2Given the current staffing levels, what specific protocols do you have in place to ensure that call lights are answered promptly and that daily hygiene needs, like assistance with showers or compression garments, are consistently met?
- 3Could you walk me through your medication management process and the oversight steps taken to prevent errors, especially during shift changes?
- 4Since your rehab team is highly regarded, how do they coordinate with the nursing staff to ensure that a resident’s progress in therapy is maintained during their daily routine?
- 5What is your standard procedure for notifying family members if there is a change in a resident's health status or an unexpected injury?
- 6What kind of daily activities or social engagement opportunities are available to ensure residents feel connected and active within the facility?
Personalized based on this facility's data
Key Review Excerpts
“I brought my grandfather to this facility and I have never been more pleased with the care he received. When he got there he was not able to do much for himself. I was able to take him home three months later back to being his independent self again.”
“The nurses and stna don't care about my mother in law. Left wet in bed, no compression socks,showers were not given, left her in the bathroom,light was on as stnas went outside to smoke.”
“My son was admitted in the icu for an extreme uti. They hadn't checked his catheter in days. It became backed up. He's now incoherent and don't know what's going on or who he is half the”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Cortland Center has concerning patterns with families filing complaints that led to findings about infection control, wound care, and treatment quality issues. The facility shows recurring problems with fire safety systems, emergency preparedness, and infection control across multiple surveys from 2020 to 2026. Most deficiencies appear corrected, but infection control violations persist, including one recent complaint-triggered finding with no correction plan, suggesting ongoing care quality concerns families should investigate carefully.
Jan 29, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 26, 2025Routine13
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
May 22, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 6, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 11, 2023Complaint3
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jul 24, 2023Routine6
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Cortland Center
for profit
Chain Affiliation
Saber Healthcare Group
127 facilities nationwide
Chain avg rating: 3.0/5 · Rank 13 of 125 (Best)
Ownership & Management
Owners
Wwbv Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
63 reviews from families & visitors
Official Website
Visit saberhealth.com
Medicare data downloads
Original nursing home datasets
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