Ohio Living Lake Vista
Strong Medicare quality ratings; families often praise kind, long-term staff members. Still worth an in-person visit.
based on 17 Google reviews
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What this means for your family
While long-term residents and industry peers speak highly of the staff and environment, recent rehab patients have reported concerning lapses in medication management and responsiveness. If you are considering this facility for post-surgical recovery, we strongly recommend asking for a tour of the rehab wing and specifically questioning the management on how they ensure timely pain medication delivery and call-light response during night shifts.
Google Reviews
Google Reviews
17 reviews on Google“Ohio Living Lake Vista receives highly polarized feedback, with long-term observers praising the staff's kindness and the facility's atmosphere, while recent rehab patients report significant lapses in basic care. Critical reviews from 2024 highlight serious concerns regarding medication delays, slow response times to call lights, and poor food quality. Families should weigh the positive reputation of the facility's long-term staff against these recent reports of neglect during post-surgical recovery.”
Quality Themes
Tap a score for detailsStrengths
- Kind, long-term staff members
- Engaging activities and community involvement
- Effective physical therapy programs
- Clean, well-maintained environment
Concerns
- Significant delays in pain medication administration (mentioned by 2 reviewers)
- Slow response times to call lights (mentioned by 2 reviewers)
- Poor food quality and temperature (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's smaller size of 39 residents, how do you ensure that staff are readily available to assist with call lights in a timely manner?
- 2Could you walk me through your current process for medication administration to ensure that residents receive their pain management and other prescriptions exactly when scheduled?
- 3I noticed that residents really enjoy the community involvement and activities here; what are some of the upcoming events or programs my family member could look forward to participating in?
- 4How does the kitchen team gather feedback from residents regarding meal preferences and food temperature to ensure the dining experience meets everyone's needs?
- 5With such high marks for your physical therapy program, how do you tailor those sessions to help residents maintain their independence and mobility?
- 6I see that you have some very long-term staff members here; how does that consistency in care benefit the daily experience of the residents?
Personalized based on this facility's data
Key Review Excerpts
“My Mom went for rehab after knee replacement, several nights she was not given pain medication, waited 45 minutes for staff to answer call light, food was cold ,& the odor in facility is nauseating.”
“My mother spent a very long time here to recover and return to home. This facility was outstanding. The kindness of all the staff was over the top. The food is very good and the activities planned were fabulous fun.”
“Having worked in the long-term care field for a number of years, I constantly hear from patients/families about their wonderful experience here. The staff here are top notch and they have an unbelievable facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Ohio Living Lake Vista shows recurring fire safety and building maintenance issues across multiple years, with problems in smoke detection systems, sprinkler maintenance, and heating/ventilation appearing in both 2022 and 2024 surveys. One family filed a complaint in 2023 regarding resident protection from abuse and neglect. While all deficiencies have correction plans, the persistence of fire safety issues suggests ongoing maintenance challenges that families should discuss during visits.
Jan 27, 2026Routine8
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 5, 2024Routine6
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
May 5, 2022Routine9
Services Deficiencies
Meet other general requirements that are deficient.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Ownership & Operations
Who Operates This Facility
Ohio Living Lake Vista
nonprofit
Chain Affiliation
Ohio Living Communities
11 facilities nationwide
Chain avg rating: 4.6/5 · Rank 6 of 11 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit otterbein.org
Medicare data downloads
Original nursing home datasets
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