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Assisted Living

Cornerstone Court

Families consistently rate this highly — reviewers highlight warm, compassionate, and attentive staff. Schedule a visit to confirm the fit.

12322 W Ruby Rd, Spokane, WA 9921840 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.1/5

based on 26 Google reviews

5
4
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Cornerstone Court Assisted Living in Spokane, WA — Street View
Street View

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What this means for your family

Cornerstone Court is highly recommended for its personalized, compassionate memory care and responsive staff. While the facility is well-regarded, families should feel comfortable asking management about their communication protocols to ensure they feel supported during the transition process.

Google Reviews

Google Reviews

26 reviews on Google
Cornerstone Court is highly regarded for its intimate, home-like environment and dedicated, compassionate staff who prioritize resident dignity. Families frequently praise the facility for its superior memory care and responsive communication, noting a stark contrast to larger, corporate-run institutions. While the vast majority of feedback is glowing, a small minority of reviewers have raised concerns regarding administrative professionalism and internal employment practices.

Quality Themes

Tap a score for details
FoodN/AStaff9.0Clean9.0ActivitiesN/AMeds10.0Memory10.0Comms8.0ValueN/A

Strengths

  • Warm, compassionate, and attentive staff
  • High-quality, personalized memory care
  • Intimate, home-like atmosphere
  • Responsive and professional management

Concerns

  • Unprofessional management or staff interactions (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'17(2)'20(3)'22(5)'24(5)'26(1)

Distribution · 33 analyzed

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25
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0
1
5

How They Respond to Reviews

23%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1With your intimate 40-resident capacity, how does your team ensure that every resident receives the personalized attention that Cornerstone Court is known for?
  • 2I noticed that your management team is active in responding to feedback; how do you foster open communication with families to ensure we are always on the same page regarding our loved one's care?
  • 3Given the focus on a home-like atmosphere, what does a typical daily activity schedule look like to keep residents engaged and connected with one another?
  • 4I understand that maintaining a professional and supportive environment is a priority; could you walk me through how you train your staff to ensure consistent, high-quality interactions with every resident?
  • 5In the event of a medical emergency, what is your specific protocol for notifying family members and coordinating with local healthcare providers?
  • 6Since your memory care program is often highlighted for its quality, what specific approaches do you use to tailor daily routines to the unique needs of those residents?

Personalized based on this facility's data


Key Review Excerpts

The staff are wonderful - kind, caring & attentive. They respond promptly to the resident's call button within minutes (we had experienced response times of an hour or more at other facilities).

Memory care family member · 2024★★★★★

All I can say is that his final two years were spent with loving, caring professionals who treated him like family. They cried with us when hospice care was required and he was in his final hours.

Long-term resident's family · 2024★★★★★

The care my father received was always exceptional. All the caregivers have been kind and respectful towards my father and to our family. My father always appeared comfortable and well cared for.

Long-term resident's family · 2026★★★★★
Source: 26 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

3total
7deficiencies
Aug 14, 2025Inspection

An additional document indicates a follow-up inspection on 10/08/2025 found no deficiencies for the previously cited WAC 388-78A-2230-1-c-ii, WAC 388-78A-2210-2-a, and WAC 388-78A-2210-1-b. The facility also failed to complete 14-day assessments on time during a transition between nurses.

Medication servicesWAC 388-78A-2210Corrected Aug 14, 2025

Facility failed to follow physician's orders to notify the MD when metoprolol was held due to heart rate/blood pressure thresholds for Resident 7.

Medication refusalWAC 388-78A-2230Corrected Aug 14, 2025

Facility failed to ensure the physician was notified when Resident 5 refused medication (latanoprost eye drops) on multiple occasions.

Jul 1, 2025Fire

Facility initially disapproved on 05/05/2025 due to lack of documentation for backflow testing and dry system trip test. Approved on 07/01/2025 following inspection and extension for testing.

Sprinkler systems testing and maintenanceIFC 903.5 2021Corrected Jul 2, 2025

Facility required to perform forward flow testing of backflow preventers and provide documentation for annual dry system trip test.

Oct 27, 2023Inspection

Additional consultation provided regarding WAC 388-78A-2400 (confidentiality of records), WAC 388-78A-2320 (intermittent nursing services), and WAC 388-78A-3100 (safe storage of supplies).

Negotiated service agreement contentsWAC 388-78A-2140

Facility failed to ensure negotiated service agreement included a written plan with interventions for a resident with a suprapubic catheter.

Tuberculosis One testWAC 388-78A-2483

Facility failed to ensure a staff member received a one-step tuberculosis test.

Service agreement planningWAC 388-78A-2130

Facility failed to update negotiated service agreement for a resident after a change in condition involving dental extraction and potential dietary changes.

On-going assessmentsWAC 388-78A-2100

Facility failed to ensure residents were assessed to safely smoke and use medical devices (bed cane, transfer pole).

Contact

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References & Resources

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